Cancel NUGS online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nugs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Nugs: Easy Method
What is Nugs
Service overview
Nugs is a music streaming service focused on high-quality live concert recordings and archived performances. It offers audio and video plans with options for Hi-Res audio and 4K video where available.
How it is delivered
Nugs operates via its website and mobile apps and sells subscriptions through its site and app stores. Different purchase channels (website, Apple App Store, Google Play) have different management methods.
How to cancel Nugs
Important note before you start
You cannot cancel a subscription from inside the Nugs mobile app. Manage subscriptions through the platform where you purchased the plan.
Step-by-step cancellation methods
- Apple App Store subscription: Open your Apple subscription settings and cancel through Apple’s subscription management interface.
- Google Play subscription: Open Google Play Subscriptions and cancel via Google’s subscription management interface.
- Direct website subscribers: Sign in at nugs.net → Account → My Account → Manage Plan → Cancel Subscription. See the official guide: Nugs Help Center - cancel or manage.
- Written cancellation: You may send a written cancellation to Nugs’ Legal Department by post (see Address section below) for a formal notice.
- Support contact: You can open a support ticket or email customer support, but use the web-account route or store subscriptions for fastest, authoritative cancellation.
What happens when you cancel
Access and billing
When you cancel, you typically retain access for the remainder of the paid billing period. Renewals stop at the next scheduled billing date.
Account and data
Your account, library metadata, and purchase history may remain in your Nugs account. Offline downloads may become inaccessible after access ends.
Will I get a refund?
Nugs official refund policy
All purchases made at nugs.net are final and non-refundable. The official Terms of Use state: “ALL PURCHASES FROM NUGS.NET ARE NON-REFUNDABLE AND FINAL.” See the Terms: Nugs Terms of Use.
Exceptions and UAE considerations
- Nugs’ “no refunds” policy is clear for purchases from nugs.net; refunds for app-store purchases are governed by Apple or Google policies.
- If the service is defective, misdescribed, or not delivered, UAE consumer-protection rules may provide remedies despite the stated policy.
- Collect evidence (screenshots, timestamps, billing records) if you believe you qualify for a remedy under local law.
Nugs plans and pricing
Available in-app monthly plans (UAE)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Premium (Audio-only) | AED 59.99 (monthly, in-app) | Monthly | Audio-only MP3/AAC streaming |
| All Access | AED 79.99 (monthly, in-app) | Monthly | HD video livestreams and video archives plus audio |
| All Access Hi-Res | AED 92.99 (monthly, in-app) | Monthly | Hi-Res lossless & immersive audio plus 4K video when available |
Notes on pricing
Prices above reflect in-app purchase options visible in the UAE App Store. Annual pricing in AED was not listed in the verified data.
Your consumer rights in United Arab Emirates
Basic rights overview
UAE consumer-protection law generally entitles consumers to remedies for defective, misrepresented, or undelivered services. Rights may include repair, replacement, or refund depending on the situation.
How to proceed in the UAE
- Document the issue and vendor communications carefully (screenshots, emails, billing records).
- If you suspect your rights are violated (e.g., service not delivered or unauthorized charges), you may file a complaint with the UAE Consumer Protection Department or relevant local authority.
- Consider referencing Nugs’ official policies and provide proof showing the service deficiency when you file your complaint.
Customer experiences
Positive feedback
Many users praise Nugs for music selection, sound quality, and access to live shows and archival concerts.
Common complaints
- Billing problems such as charges after cancellation and denied refund requests.
- Streaming issues, login failures, and difficulties accessing account or library content.
- Poor customer-service responsiveness and occasional app bugs (offline downloads, disappearing purchases).
Documentation checklist
What to gather before you cancel or complain
- Account email, username, and subscription start and end dates.
- Order or receipt numbers and billing statements showing charges.
- Screenshots of the app, error messages, billing entries, and cancellation attempts.
- Copies of emails, support tickets, or postal notices sent to Nugs.
Why this helps
Clear documentation speeds resolution with Nugs, app-store providers, or UAE authorities. It is essential if you escalate a dispute to consumer protection agencies.
Common mistakes
Assuming the app can cancel
Users often try to cancel subscriptions inside the Nugs mobile app; this does not work. Use the app store or nugs.net account to cancel.
Not keeping proof of cancellation
Failing to save cancellation confirmations or screenshots can lead to billing disputes. Always retain evidence of the cancellation action and any confirmation.
Comparative recap
Quick policy comparison
| Topic | Nugs policy (summary) | What to do in UAE |
|---|---|---|
| Cancellation | Cancel via store where purchased or via nugs.net account; cannot cancel in-app | Use Apple/Google subscription screens or nugs.net; keep confirmation |
| Refunds | Purchases from nugs.net are final and non-refundable | If service defective, collect evidence and consider filing with UAE Consumer Protection |
| Support | Support tickets and email available; responsiveness reported as variable | Document all communications; escalate to consumer authorities if needed |
| Pricing (example) | Monthly in-app: Premium AED 59.99; All Access AED 79.99; Hi-Res AED 92.99 | Verify in your App Store view before purchasing; annual AED pricing not listed |
After cancelling
What to check immediately
Confirm you received a cancellation confirmation or screenshot and monitor your payment method for further charges.
Useful official links
Address
Legal Department (postal cancellations)
Nugs.net Enterprises, LLC, Attn: Legal Department, 1383 Ninth Avenue, San Francisco, CA 94122, United States of America.
Notes on postal notices
If you send a written cancellation, include your account email, subscription details, and a clear statement of cancellation. Keep a copy and proof of postage for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.