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I hereby notify you of my decision to terminate the contract relating to the Simply Guitar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Simply Guitar: Easy Method
What is Simply Guitar
Overview
Simply Guitar is a subscription-based app by JoyTunes designed to teach guitar with interactive lessons, real-time feedback and a song library. It targets beginners and casual learners looking for guided practice on mobile or web.
How it works
Lessons and exercises are unlocked through a paid subscription or a free trial when available. Subscriptions are managed through the platform used to buy the plan (Apple App Store, Google Play, or direct on the web).
How to cancel Simply Guitar
Cancel via iOS (App Store)
- Open iPhone Settings → tap your name → Subscriptions.
- Find Simply Guitar → tap Cancel Subscription to stop auto‑renewal at the end of the current billing period.
- Note: Uninstalling the app does not cancel the subscription. For details see the official help article: Cancel on iOS.
Cancel via Android (Google Play)
- Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions.
- Select Simply Guitar → tap Cancel subscription. Cancellation takes effect at the end of the billing period.
- See the official instructions: Cancel on Android.
Cancel via web (direct subscription)
- Log in at SimplyGuitar.com → open your account sidebar → Manage My Subscription → Cancel.
- Cancellation will stop future billing but access usually remains until the current paid period ends.
- Web cancellation guide: Cancel on the website.
Cancel for credit card or PayPal purchases
- Credit card purchases: contact support via the app or email guitar@hellosimply.com to request cancellation.
- PayPal purchases: log in to PayPal → Profile → Pre‑approved payments → select JoyTunes (Simply by JoyTunes) → Cancel to stop future payments.
- For assistance and next steps see the official help articles: Official cancellation help.
What happens when you cancel
Access after cancellation
When you cancel, your subscription will generally remain active until the end of the current billing period.
After the billing period ends, you will lose access to paid lessons and premium content unless you renew or resubscribe.
Account and data
Your account and progress data are usually retained for possible reactivation, but policies may vary. Back up any personal notes or settings if needed.
If you want full deletion, contact support via the app or guitar@hellosimply.com and request account removal.
Will I get a refund?
Refunds via app stores
iOS (App Store): Apple handles refunds. Requests must be made through Apple's problem reports page; Simply Guitar cannot issue direct App Store refunds.
Android (Google Play): Google Play may allow a full refund within 30 days using its refund flow. Use Google Play's refund process to request it.
Refunds for direct purchases, credit card and PayPal
- Credit card or PayPal purchases: eligible for a full refund within 30 days if approved via Simply Guitar support (in‑app or email).
- Web direct subscriptions (bought on SimplyGuitar.com): Terms state subscription fees are non‑refundable; cancellation stops future billing but does not automatically produce refunds.
- If a refund is approved by support, it typically processes in 5 - 10 business days depending on your bank.
Official refund guidance: Request a refund.
Simply Guitar plans and pricing
Pricing overview
Below are the prices listed for in‑app purchases in the UAE App Store. The billing period (monthly/annual) is not specified in the listing and should be confirmed in‑app before purchase.
How to check exact plan durations
Open the app and view the "Go Premium" or purchase dialog for the precise period and billing frequency tied to each price.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Full Access | AED 77.99 | Unspecified (see in‑app) | Full Access |
| Full Access | AED 114.99 | Unspecified (see in‑app) | Full Access |
| Full Access | AED 459.99 | Unspecified (see in‑app) | Full Access |
| Simply Guitar Premium | AED 459.99 | Unspecified (see in‑app) | Premium |
| Simply Guitar Premium | AED 779.99 | Unspecified (see in‑app) | Premium |
| Full Access | AED 700.00 | Unspecified (see in‑app) | Full Access |
Your consumer rights in United Arab Emirates
Cooling-off and refunds
Simply Guitar's Terms do not state a statutory 14‑day cooling‑off or refund right for UAE web purchases; web subscriptions are described as non‑refundable.
However, a free trial - when offered - lets you evaluate the product before any charge, which functions as a practical risk‑free window.
Platform vs seller responsibilities
For purchases through the App Store or Google Play, refunds and refund policies are governed by Apple and Google respectively.
For direct purchases, Simply Guitar support handles billing and refund requests according to their published terms and support policies. See the terms: Terms & Conditions.
Customer experiences
Positive feedback
- Many beginners report clear lessons, useful tuner tools and engaging song‑based practice.
- Responsive customer support and an accessible lesson structure are frequently noted as strengths.
Common complaints
- Users report inconsistent chord and note recognition and occasional progress‑tracking issues.
- Criticisms include perceived high subscription cost, content depth limits for advanced players, and some technical/tuner accuracy issues.
Documentation checklist
What to gather before you contact support
- Account email or username used with Simply Guitar.
- Proof of purchase: App Store/Google Play receipt, PayPal transaction ID or credit card statement showing the charge.
- Subscription start date and the platform you used to subscribe (iOS, Android, web, PayPal, credit card).
Optional supporting items
- Screenshots of the subscription page, billing confirmation and any in‑app receipts.
- Error messages, dates and short description of the issue for faster handling by support.
Common mistakes
Uninstalling instead of cancelling
Uninstalling the app does not cancel an active subscription. This can result in continued charges despite no app on your device.
Always cancel via the App Store, Google Play, website account or by contacting support depending on how you purchased.
Expecting automatic refunds
Cancelling a subscription does not automatically produce a refund, especially for web purchases which are often non‑refundable per the terms.
If you need a refund, follow the platform refund flow or contact Simply Guitar support with documentation for credit card/PayPal purchases.
Comparative recap
Quick comparison
| Method | How to cancel | Refund possibility | When cancellation takes effect |
|---|---|---|---|
| App Store (iOS) | Cancel in iPhone Settings → Subscriptions | Refunds handled by Apple (use Apple's report a problem) | End of current billing period |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | May be eligible for full refund within 30 days via Google Play | End of current billing period |
| Web (direct) | Log in at SimplyGuitar.com → Manage My Subscription → Cancel | Terms state web subscriptions are non‑refundable (contact support for exceptions) | End of current billing period |
| Credit card | Contact Simply Guitar support in‑app or email guitar@hellosimply.com | Eligible for refund within 30 days if approved by support | End of current billing period unless otherwise agreed |
| PayPal | Cancel pre‑approved payments in your PayPal profile | Refunds handled via PayPal/Simplify Guitar support depending on purchase path | End of current billing period or at PayPal cancellation confirmation |
After cancelling
What to check immediately
Verify that the subscription status shows cancelled in the platform where you bought it (App Store, Google Play or your web account).
Keep your proof of cancellation (screenshots or confirmation emails) until the billing cycle ends and no further charges occur.
Useful links and next steps
- Cancellation help: How to cancel
- Refund requests: Request a refund
- Terms and policies: Terms & Conditions
- Support email: guitar@hellosimply.com
Address
Company address
Simply / JoyTunes - 125 Menachem Begin Street, 6701201 Tel Aviv, Israel.
Contact options
For billing or account questions contact support via the app or email guitar@hellosimply.com.