Cancel SYNCTUITION online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Synctuition service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Synctuition: Easy Method
What is Synctuition
Overview
Synctuition (also known as MindSpa in some storefronts) is an immersive audio service offering binaural beats and 3D soundscapes designed for relaxation, meditation, sleep and focus.
The app provides guided journeys and daily audio sessions that are delivered via mobile apps and web subscriptions.
How it is delivered
Synctuition is available on iOS (Apple App Store), Android (Google Play) and directly via its website/account portal.
Subscriptions, trials and billing are handled either by the app stores or by Synctuition’s own payment system, depending on where you purchased.
How to cancel Synctuition
Apple App Store (iOS)
- Go to device Settings → tap Apple ID → View Apple ID → Subscriptions → select MindSpa (Synctuition) → Cancel Subscription.
- If you need more details, see Synctuition’s official Apple-store cancellation guidance: help.synctuition.com.
Google Play Store (Android)
- Open Google Play Store → Menu → My Apps → Subscriptions → pick the app → Tap Cancel and confirm.
- If your purchase was billed by Google Play, refunds and cancellations are managed through your Google Play account settings.
Web (direct through site / account)
- Log in to your Synctuition/MindSpa account → Profile & Settings → Subscriptions → Manage Subscription → Cancel.
- Or contact Synctuition support via the official contact channels listed in their terms; web cancellations are effective at the end of the current billing period. See terms: home.synctuition.com.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased through the website, your access typically continues until the end of the paid billing period.
For App Store or Google Play purchases, access usually remains until the current subscription period expires per the store’s billing cycle.
Billing and data
Auto-renewal stops after cancellation; you are not charged again after the current period ends unless you re-subscribe.
Account data and progress may remain in your account. Contact support if you need account deletion or data removal.
Will I get a refund?
Website purchases (EU exception)
- For yearly and lifetime subscriptions bought on the Synctuition website, EU customers have a 14-day money-back guarantee from the first payment date.
- Refunds are full minus any payment handling charges and subject to Synctuition’s terms: home.synctuition.com.
Purchases via Apple App Store or Google Play
- Purchases made through Apple or Google Play are generally final and non-refundable; refunds are handled by the respective store according to their policies.
- If you believe you were charged incorrectly, use the App Store or Google Play refund flows and include any supporting evidence.
UAE-specific considerations
Even if the app’s stated policy excludes refunds for store purchases, UAE consumer rights (see next section) may affect your options for web purchases and services.
Always keep receipts and communication to support any refund request or dispute in the UAE.
Synctuition plans and pricing
Pricing summary
The table below reflects pricing tiers listed for the UAE App Store and promotional offers indicated in Synctuition materials.
Prices and promotions may change; always confirm the final price at checkout.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Yearly access with trial | AED 399.99 | Annual | Includes free trial period |
| Monthly access - 30% discount | AED 54.99 | Monthly | Discounted monthly rate |
| Premium Yearly | AED 399.99 | Annual | Premium tier |
| Yearly access with trial - 30% discount | AED 279.99 | Annual | Trial plus 30% off |
| Premium Monthly | AED 79.99 | Monthly | Premium tier |
| Subscription (standard) | AED 79.99 | Monthly | Standard subscription |
| Monthly access - 15% discount | AED 67.99 | Monthly | 15% discount |
| Yearly access - 30% discount | AED 279.99 | Annual | 30% discount |
| Yearly access - 15% discount | AED 339.99 | Annual | 15% discount |
| Yearly access with trial - 15% discount | AED 339.99 | Annual | Trial plus 15% off |
Your consumer rights in United Arab Emirates
Change-of-mind and cancellation window
Under UAE Federal Law No (15) of 2020 on Consumer Protection, consumers can cancel online-purchased services within 14 days unless the service has already been provided.
This 14-day right allows a “change-of-mind” cancellation for eligible purchases.
Refund timing and proportional amounts
- Refunds must be processed within 14 days of the decision to cancel.
- If part of the service was delivered during the 14-day window, the refund may be reduced proportionally for the portion already provided.
For a formal reference, see the verified summary: verdict.ae.
Customer experiences
Positive feedback
Many users report improved sleep, relaxation and helpful audio quality, with some calling the service “worth every penny”.
Users who liked the product often note good customer support and high production quality.
Common complaints
- Some customers reported unexpected auto-renewals and difficulties obtaining refunds.
- Other complaints include app glitches (sign-outs), restrictive daily content pacing, and perceived high cost for the available content.
Documentation checklist
What to gather before requesting cancellation or a refund
- Account email and username used to subscribe.
- Order number or receipt and the date of the charge.
- Payment method details (Apple ID/Google account or card used on site).
- Screenshots of subscription status, renewal notices, and any correspondence with support.
Where to send documents
Send supporting documents when you contact Synctuition support or when you submit a refund request to the app store.
Keep copies of all communication and the timestamps of requests and responses.
Common mistakes
Assuming one cancel method covers all
Many users cancel inside the app but forget to cancel the App Store or Google Play subscription, which are billed separately.
Always cancel through the original purchase channel (Apple, Google, or website).
Expecting automatic refunds for store purchases
Apple and Google generally treat store purchases as final and manage refunds themselves, so expecting a direct refund from Synctuition for store purchases often leads to disappointment.
For web purchases, remember to check eligibility under the 14-day consumer rule in the UAE or the EU site-specific guarantee if applicable.
Comparative recap
Quick comparison of cancellation routes
The table below summarizes the main cancellation channels, refund likelihood, and practical notes for UAE users.
| Channel | How to cancel (short) | Refund available? | Notes |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via iPhone Settings → Apple ID → Subscriptions | No (store-controlled) | Use Apple refund process for disputes; Synctuition cannot refund App Store charges directly. |
| Google Play Store (Android) | Cancel via Google Play → Subscriptions → Cancel | No (store-controlled) | Refunds handled by Google Play; check Google’s refund policy and timelines. |
| Web (direct purchase) | Account → Profile & Settings → Subscriptions → Manage → Cancel | Possible (EU 14-day policy for yearly/lifetime); UAE consumer rights may apply | Cancellations effective end of billing period; check terms at home.synctuition.com. |
After cancelling
Confirm cancellation and monitor billing
After cancelling, watch for an email confirmation and verify that auto-renewal is turned off in the original purchase channel.
Check your bank or card statement after the next billing date to ensure no further charges occur.
Need further help or to escalate
- For Apple-specific cancellation guidance: Apple App Store cancellation.
- For Google Play cancellations: Google Play cancellation.
- Synctuition terms and contact details: home.synctuition.com.
Address
Corporate address
Synctuition OÜ, Tornimäe 7-131, Tallinn, Harju county, Estonia, 10145.
Official website
Official site: mindspa.com.
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FAQ
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In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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