cancellation Consumer Reports: Easy Method

What is Consumer Reports

Overview

Consumer Reports is a U.S.-based nonprofit organisation that tests products, publishes independent reviews and provides ratings to help consumers make informed purchasing decisions.

The organisation operates primarily by subscription, offering digital access via its website and apps and a print magazine for some plans.

How it serves subscribers

Subscribers get access to product reviews, comparison tools, buying guides and test results on ConsumerReports.org and mobile apps.

Membership and billing are managed either directly (web subscriptions) or through third-party platforms such as the Apple App Store and Google Play when purchased there.

How to cancel Consumer Reports

Cancel a web (direct) subscription

• Log in to your account at ConsumerReports.org.
• Go to Account Settings, choose "cancel membership" and follow the on-screen prompts.
• Save confirmation emails or screenshots showing the cancellation and date.

Cancel app-store purchases and phone/mail options

• If you purchased via the Apple App Store, cancel in your Apple ID Subscriptions settings. Consumer Reports cannot cancel Apple subscriptions for you. See Apple Subscriptions.
• If purchased via Google Play, cancel in Google Play > Manage Subscriptions. Consumer Reports cannot cancel Google purchases. See Google Play subscriptions.
• Alternative accepted methods: phone or postal mail may be available - check your membership paperwork or the Consumer Reports help pages after logging in.

What happens when you cancel

Access after cancellation

Access depends on the purchase method and plan: web annual and All‑Access typically continue for the paid period; monthly web subscriptions continue until the next billing anniversary.

App Store and Google Play cancellations follow the platform's access rules; the platform controls access and renewal.

Account and data handling

Cancelling a subscription stops future auto‑renewals, but your account and saved data typically remain unless you request deletion via your account settings or contact support.

Keep any cancellation confirmations and transaction records until billing matters are fully resolved.

Will I get a refund?

Web subscription refund rules

• Annual paid service (web): Cancel within 30 days to receive a refund for the current year minus a $10 digital-access fee.
• Monthly paid service (web): No refunds for partial months; access continues until the next billing anniversary.
• Print paid service (web): Refunds are pro‑rated for undelivered issues; access continues until mailed issues are complete.
• All‑Access paid service (web): Cancel within 30 days for a refund minus a $10 digital fee; after 30 days, no refund but access typically continues until the end of the current year (see your agreement).

Third‑party platform refunds and exceptions

Purchases made via the Apple App Store or Google Play are subject to those platforms' refund policies and are processed by them, not by Consumer Reports.

For defective, fake or mis‑described services, UAE consumer protection laws may provide remedies - see the UAE consumer rights section below for escalation options.

Consumer Reports plans and pricing

Typical plans

Pricing in AED is approximate and based on USD plans converted to AED; exact AED charges depend on current FX rates and your payment processor.

If you need exact local pricing, check the checkout in your app store or the Consumer Reports billing page while signed in.

Price table

Your consumer rights in United Arab Emirates

Key UAE protections

UAE law (Federal Law No. 24/2006 and local regulations) requires refunds, replacements or repairs for defective, fake or mis‑described goods and services.

Refunds are not guaranteed for a simple change of mind unless the seller's policy or local rules provide otherwise.

How to escalate unresolved disputes

• Contact the seller first and keep records of communications and proof of purchase.
• If unresolved, escalate via the UAE government consumer portal: UAE Consumer Protection.
• For Dubai-specific assistance, use the Dubai Consumer portal: consumerrights.ae or call 600 54 555.

Customer experiences

Common complaints

Some users report unexpected auto‑renewal charges and difficulty obtaining refunds after cancellation, leading to negative reviews on public sites.

Other complaints include a convoluted cancellation process, unhelpful customer service and login problems in the Android app.

Positive or neutral experiences

Many subscribers successfully cancel online via Account Settings without issue and receive clear confirmation messages.

Official platform purchases (Apple/Google) are managed by those platforms, which resolve many billing questions directly.

Documentation checklist

Before contacting support

• Account email address and username used for the subscription.
• Order number, receipt or payment transaction ID (from Consumer Reports or app store).
• Date of the charge(s) and the last billed amount in your statement.

Helpful evidence to include

• Screenshots of subscription status, billing history and any error messages.
• Copies of cancellation confirmations, emails or chat transcripts.
• If escalating in UAE, include correspondence with the seller and a clear statement of the requested remedy.

Common mistakes

Cancelling the wrong place

Many users try to cancel through Consumer Reports when they purchased via the Apple App Store or Google Play; platform purchases must be cancelled through the platform.

Always check the original receipt to see where the charge originated before contacting support.

Timing and refund expectations

Users often expect pro‑rated refunds for monthly plans or immediate refunds after cancelling; monthly web plans do not offer partial month refunds.

For annual plans, refunds within the first 30 days are reduced by a $10 digital-access fee; after that, annual refunds are generally not available.

Comparative recap

Quick comparison overview

This table summarises where to cancel, who handles refunds, and typical speed for resolution.

Comparison table

After cancelling

What to check immediately

Save any confirmation message or email showing the cancellation date and terms of access after cancellation.

Monitor your bank or card statement to confirm no further charges appear on the renewal date.

Useful links and escalation

• Consumer Reports main site and account login: https://www.consumerreports.org/
• Apple Subscriptions help: https://support.apple.com/en-us/HT202039
• Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481
• UAE consumer protection info: UAE Government - Consumer Protection
• Dubai consumer portal and complaint service: https://www.consumerrights.ae/ (call 600 54 555 for Dubai)

Address

Consumer Reports headquarters

Consumer Reports

101 Truman Avenue, Yonkers, NY 10703, United States

Notes on contacting from UAE

When contacting Consumer Reports from the UAE, include local timestamps, transaction references and any app store receipts to speed resolution.

If you need assistance escalating a consumer complaint in the UAE, use the government portals linked above.