Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Media24 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Media24: Easy Method
What is Media24
Overview
Media24 is a South African digital news and media company that publishes a range of news, lifestyle and entertainment titles and operates several websites.
The company provides paid subscription products, single-issue access and content bundles under various brands and subscriber portals.
Scope of this guide
This guide explains how UAE-based users can cancel subscriptions associated with Media24 products and what to expect after cancelling.
It summarises official cancellation and refund rules, local consumer considerations and practical steps to complete a cancellation.
How to cancel Media24
Cancel online (desktop / mobile)
- Log in to your Media24 subscriber account on the relevant site or app.
- Open your profile or subscription settings and follow the online cancellation flow.
- Confirmation is usually shown on screen and by email; cancellation normally takes effect at the end of the paid period.
- Official terms: Media24 Terms & Conditions.
Cancel by phone or email (multi-period / upfront)
- For multi-period subscriptions paid upfront (e.g., 6- or 12-month prepay), contact the subscription call centre or use the designated email address.
- Call the subscription centre at 087 353 1300 (within office hours) or email the subscription support address (e.g., intekenare@media24.com) where applicable.
- Upfront cancellations typically require written or telephonic confirmation and take effect after a processing period (see refund section).
App store purchases
- If you purchased through Apple App Store or Google Play, use the respective app-store cancellation workflow in your Apple or Google account.
- Media24 recognises app-store payments but does not override Apple/Google policies; refunds and cancellations follow the store’s rules.
- For app-store support, visit Apple or Google Play Help pages from your device.
What happens when you cancel
Access and duration
When you cancel an active subscription via the online flow, access usually continues until the end of the paid billing period.
For prepaid multi-period plans, access may continue until the cancellation effective date stated by Media24 after processing.
Renewals and billing
Automatic renewals are typically stopped at the end of the current paid period after a successful cancellation.
If you purchased via an app store, renewal settings must be changed within your Apple or Google account to prevent future charges.
Data and accounts
Cancelling a subscription does not automatically delete your Media24 account or personal data unless you request account deletion.
For data deletion or privacy queries, contact Media24 directly and refer to their privacy policy on the official site.
Will I get a refund?
General refund policy
Media24 does not automatically offer general refunds for standard monthly subscriptions.
For upfront multi-period subscriptions paid in advance, a pro‑rata refund for the unused portion may be available.
Exceptions and penalties
- Upfront cancellations: cancellation becomes effective after processing (commonly 20 business days after receipt) and pro‑rata refunds may apply minus any penalties or discount adjustments.
- No refunds if the subscription is terminated for breaches of terms (for example, sharing activation codes or prohibited conduct).
App store refunds
- Purchases via Apple App Store or Google Play are governed by Apple’s and Google’s refund processes, not Media24’s refund policy.
- If you need a refund for an app-store purchase, request it through your Apple ID or Google account support channels.
Media24 plans and pricing
Pricing availability
No comprehensive Media24 pricing for UAE (2024/2025) could be confirmed for core Media24-branded subscriptions.
Available public price data refers to a separate offering named “MediaClub,” which may not be identical to Media24 subscriptions.
Current known plan (verified source)
| Plan | Price | Period | Notes |
|---|---|---|---|
| MediaClub Creator Deals Access | AED 35.00 | Monthly | This plan refers to “MediaClub” offers and may not correspond to Media24 subscription products. Contact Media24 for UAE pricing. |
Your consumer rights in United Arab Emirates
Applicable law and limitations
Media24’s published terms are governed by South African law and reference interpretation under the South African Consumer Protection Act, 2008.
That means Media24’s own contractual terms may assume South African jurisdiction and protections.
UAE consumer protections
UAE consumers also have local statutory rights under UAE consumer protection rules which may apply to purchases made or consumed in the UAE.
If you believe UAE consumer law gives you a right not reflected in Media24’s terms, consider contacting UAE consumer protection authorities or seeking local legal advice.
App-store and regional rights
- Apple and Google provide region-specific refund and dispute mechanisms which apply to app-store purchases made by UAE users.
- When in doubt, use the app-store support channels or UAE consumer protection resources to escalate unresolved refund disputes.
Customer experiences
Positive feedback highlights
Employee reviews from public sites note friendly colleagues and learning-focused environments at Media24 in some roles.
Some reviewers have described the organisation as supportive and recommended it as a workplace in earlier reviews.
Negative feedback highlights
More recent reviews on employer-review sites mention concerns such as onsite full-time requirements, limited bonuses and perceived lack of flexibility.
Some reviewers report management practices that they feel encourage voluntary departures.
How this affects subscribers
Subscriber experiences with cancellation and support can vary depending on the product and which Media24 brand or publication you deal with.
If you encounter difficulties, document communications and escalate through the official contact channels listed below.
Documentation checklist
Essential items to have ready
- Subscriber name, account email and username.
- Subscription ID, order number or invoice (if available).
- Payment method details and proof of purchase (receipt, bank statement, app-store order ID).
Supporting materials for refunds or disputes
- Copies of written cancellation requests or chat transcripts.
- Any confirmation emails from Media24 or app-store receipts.
- Screenshot of subscription status in your account or app-store purchase history.
Common mistakes
Assuming immediate cancellation
Many users expect an immediate stop to service; online cancellations usually stop renewal but access generally continues until the end of the paid period.
For prepaid multi-period plans, processing times (for example, up to 20 business days) can delay the effective cancellation date.
Confusing app-store and direct subscriptions
Buying via Apple or Google and then contacting Media24 for a refund can lead to delays because app-store purchases must be handled through Apple/Google.
Always check whether the charge came from an app store or directly from Media24 before requesting a refund.
Incomplete information when contacting support
Sending a vague email without subscription ID, order number or proof of payment slows processing and may prevent a refund decision.
Provide complete documentation and clear contact details on first contact to speed up resolution.
Comparative recap
Quick comparison of cancellation routes
| Method | How to cancel | Effective timing | Refund possibility |
|---|---|---|---|
| Web / Subscriber account | Log in and follow online cancellation flow | Takes effect at end of paid period unless stated otherwise | Typically no automatic refund for monthly; pro‑rata possible for upfront plans |
| Phone / Email (call centre) | Call subscription centre or send required email with details | Multi-period cancellations often effective after processing (e.g., 20 business days) | Pro‑rata refund may apply for upfront payments, minus penalties or discounts |
| Apple App Store / Google Play | Cancel via your Apple ID or Google Play account | Follow app-store renewal cycle and confirmation from the store | Refunds governed by Apple/Google refund policies (not Media24) |
After cancelling
Confirmations and follow-up
Keep any confirmation emails or reference numbers you receive after cancelling.
If you do not receive confirmation within a reasonable period, follow up with the subscription call centre or support email.
Useful official links
Address
Corporate address
24.com, 13th Floor, 40 Heerengracht Street, Cape Town, 8000, South Africa
Support contacts
- Subscription call centre (South Africa): 087 353 1300 (office hours)
- General subscription email (example contact): intekenare@media24.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.