cancellation New Scientist: Easy Method

What is New Scientist

Overview

New Scientist is an international science and technology magazine and website offering news, analysis and long-form features on science, technology and the environment.

Products covered

Offerings include web subscriptions, digital magazines, print magazines and bookazines, online courses and shop purchases.

How to cancel New Scientist

Cancellation by account (recommended)

• Sign in to your New Scientist account and go to "Manage my subscription" or "Account" settings.
• Follow the on-screen option to cancel recurring billing or end renewal.
• Save confirmation emails or take screenshots of the cancellation confirmation.

Cancellation by email or platform

• Email [email protected] with your full name, account email and subscription reference to request cancellation.
• If you subscribed through the App Store or Google Play, cancel via the platform: use your Apple ID subscriptions settings or Google Play subscription manager.
• For shop orders (print magazines / bookazines), check order status - orders cannot be cancelled once dispatched.

What happens when you cancel

Access and content

After cancellation your current paid period generally continues until the end of the billing cycle and you retain access until that date.

Digital downloads already delivered will typically remain accessible only while your subscription is active, depending on product type.

Renewal and data

Cancelling stops future auto-renewals. Check confirmation to ensure renewal is disabled.

New Scientist retains your account information per its privacy policy; request data deletion via customer services if required.

Will I get a refund?

General refund rules

• Refunds depend on the product type and how you purchased it (web, app store, shop).
• Digital magazines and magazine/bookazine orders: no refunds once dispatched.

Exceptions and timelines

• Courses: full refund available within 14 days if the course has not been started; no refunds after 14 days.
• Shop purchases (physical items): 14-day returns from delivery in original condition; refund excludes original shipping costs and returns are UK-based.
• If you were charged unexpectedly (auto-renewal) contact [email protected] and your payment provider promptly.

New Scientist plans and pricing

Pricing availability

Official, up-to-date pricing varies by region, promotional offers and purchase channel.

If specific prices are not available on the site for your region, contact New Scientist customer services for exact rates.

Contact for current rates

Use the table below to identify plans and request pricing from New Scientist or via your app store purchase history.

Your consumer rights in United Arab Emirates

General protections

UAE consumer protection laws give buyers rights to accurate information, redress for defective goods and mechanisms to lodge complaints.

However, cross-border subscriptions are governed primarily by the seller's terms; local authorities support enforcement where applicable.

How to act in UAE

• First contact New Scientist via [email protected] and keep written records of your request.
• If unresolved, file a complaint through the UAE government consumer portal: u.ae - Consumer Rights.
• For payment disputes, contact your bank or card issuer to request a chargeback if you believe charges are unauthorised or unfair.

Customer experiences

Positive feedback

Some readers report satisfactory content quality and useful scientific coverage for general interest readers.

Positive mentions often note usefulness for non-political science readers and overall content depth.

Negative feedback

• Common complaints: difficulty cancelling, lack of clear unsubscribe options and unexpected auto-renewals.
• Other issues: customer service delays and occasional website or app functionality problems reported by users.

Documentation checklist

Before contacting support

• Account email address and full name used for subscription.
• Subscription reference or order number (from confirmation email).
• Proof of payment (card statement, PayPal receipt) and date of charge.

When escalating

• Screenshots of account pages showing subscription status or lack of cancel button.
• Copies of all correspondence with New Scientist support.
• App store receipts if purchased via Apple or Google Play.

Common mistakes

Attempting to cancel in the wrong place

Example: trying to cancel an App Store subscription from the New Scientist website. If you subscribed via App Store or Google Play, you must cancel through that platform.

Always check where the original charge originated (Apple/Google/New Scientist) before proceeding.

Not saving confirmation

Example: assuming cancellation is processed without saving the confirmation email or screenshot. Without proof, disputes are harder to resolve.

Always keep a dated record of your cancellation request and any replies from support.

Comparative recap

Channel comparison

The table below summarises cancellation and refund expectations by purchase channel for quick reference.

Key notes

Use platform-specific procedures for app subscriptions; use email/account for web subscriptions; physical goods follow shop return rules.

After cancelling

Confirm and monitor

Keep your cancellation confirmation and monitor your card for any unexpected future charges.

If renewal charges appear after cancellation, contact [email protected] immediately and your payment provider if necessary.

Helpful links

• New Scientist subscriptions
• [email protected]
• Apple - Cancel subscriptions
• Google Play - Manage subscriptions
• UAE Government - Consumer Rights

Address

Corporate address

New Scientist Ltd.

Northcliffe House, 2 Derry Street, London W8 5TT, United Kingdom

Notes on postal contact

Postal cancellations or formal complaints can be sent to the address above, but electronic cancellation via account or email is faster and recommended.