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Cancel SHAPE online
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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shape service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Shape: Easy Method
What is Shape
Overview
Shape is a lifestyle brand and magazine focused on health, fitness, and wellness content for readers and subscribers. It provides articles, workout plans, and subscription products across digital and print formats.
Subscription types
Subscribers may access Shape content via web subscriptions, account-based magazine subscriptions, or in-app purchases listed on app stores. Billing and cancellation paths can differ by how you subscribed.
How to cancel Shape
Canceling a web or store subscription
- Locate your subscription account information (account number, email, or billing address).
- Contact Shape customer care during UAE business hours by email or phone to request cancellation if you cannot cancel online.
- If you have an online subscriber account on Shape’s subscription site, log in and follow the account cancellation options there (preferred method where available).
Canceling in-app purchases or unclear cases
- In-app purchases listed on the UAE App Store/Google Play are shown for Shape, but Shape provides no explicit public guidance to cancel via App Store/Google Play - contact customer support if unsure.
- If the subscription was billed through Apple or Google, you may also need to manage or cancel the subscription directly through your Apple ID or Google Play account.
- Keep confirmation emails and screenshots of cancellation requests for your records.
What happens when you cancel
Access after cancellation
Access typically continues until the end of your paid billing period unless a pro-rated refund is applied by agreement. Digital access and any active issues should be checked in your subscriber account.
Renewals and data
Automatic renewals should stop after a successful cancellation. Your account data (profile and past issues) is generally retained according to Shape’s terms, but confirm retention or deletion with customer care.
Will I get a refund?
Standard refund policy
For UAE orders, Shape (or Shapes) offers a 14-day free return policy for store credit. Refunds to the original payment method can be possible but may incur a return shipping fee.
Timing and exceptions
- Refunds processed to the original payment method or as store credit are completed within 5 - 7 business days after inspection approval.
- AED 20 return shipping fee may be deducted from refunds to the original payment method.
- If more than 15 business days pass without a refund, contact support for escalation.
Shape plans and pricing
Available plans
The following prices are taken from the ShapeApp listing on the UAE App Store. Features per tier are summarized as listed.
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Monthly | AED 59.99 | Monthly | Access via in-app purchase |
| Quarterly | AED 129.99 | Quarterly | Access via in-app purchase |
| Yearly (Annual) | AED 399.99 | Yearly | Access via in-app purchase |
Your consumer rights in United Arab Emirates
Key legal protections
Under UAE law (Federal Law No. 15 of 2020 and executive regulations), consumers have the right to clear information, quality goods at the declared price, and warranties where applicable.
Returns, refunds and enforcement
- E-commerce platforms must display return, refund, and exchange policies to consumers.
- Consumers typically have a 7-day cooling-off right for no-questions returns, unless exceptions apply (custom or hygiene items).
- Authorities such as the UAE Ministry of Economy handle complaints; businesses breaking consumer protection law face fines up to AED 1 million.
Customer experiences
Positive feedback
Some users report Shape (CRM/Product) is user-friendly, intuitive, integrates well with other tools, and offers good value - citing high ratings on review platforms.
Negative feedback
Other users report issues including continued charges after cancellation, poor customer support, unclear contracts, and overcharging for undelivered items.
Documentation checklist
What to gather before contacting support
- Order or subscription number, email used to subscribe, and billing address.
- Payment receipts or bank statements showing the charge.
- Screenshots of subscription status, cancellation attempts, and any confirmation messages.
What to keep after cancelling
- Cancellation confirmation email or reference number.
- Record of any refund amounts and processing dates.
- Correspondence with customer service for escalation if needed.
Common mistakes
Assuming all cancellations occur via app stores
Many customers assume an in-app purchase always cancels through the App Store or Google Play. Shape’s guidance is unclear; contact Shape support if cancellation via the app store is not acknowledged.
Not saving proof
Failing to keep confirmation emails or screenshots makes disputes harder to prove. Always save evidence of cancellation requests and support responses.
Comparative recap
Quick comparison of key points
| Topic | Web / Subscriber Account | In-app / App Store |
|---|---|---|
| Cancellation method | Cancel online via subscriber account or contact customer care (preferred). | App listing exists; no explicit cancellation guidance - contact customer care and check App Store/Google Play subscription controls. |
| Refunds | 14-day returns for store credit; refunds to original method possible with AED 20 shipping fee deduction. | Refunds depend on billing platform; App Store/Google Play refunds follow their policies in addition to Shape’s checks. |
| Processing time | Refunds processed within 5 - 7 business days after approval; escalate if >15 business days. | App store refunds may follow third-party timelines; also allow 5 - 7 business days after Shape approval. |
After cancelling
What to do next
- Save cancellation confirmation and monitor your bank/card for refunds or stopped renewals.
- Allow the stated processing time (5 - 7 business days) and contact support if delays exceed 15 business days.
Helpful official links
- Shape official website
- Apple - manage subscriptions
- Google Play - cancel subscriptions
- UAE Ministry of Economy (consumer protection)
Address
Company address
Shape Dotdash Meredith, 225 Liberty St., New York, NY 10281.
How to contact for UAE support
Use the customer care contact methods shown on Shape’s official site or your subscription confirmation email for region-specific support during UAE business hours.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.