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I hereby notify you of my decision to terminate the contract relating to the Botim service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Botim: Easy Method
What is Botim
Overview
Botim is a messaging and VoIP app that enables voice and video calls, messaging, and in‑app services such as money transfers and a paid VIP subscription. It is commonly used in regions where standard VoIP services are restricted.
Primary uses
Users rely on Botim for international voice/video calls and messaging with family and friends. Botim also offers paid VIP features and telecom partners (Etisalat, du) distribute internet‑calling packs that enable the service.
How to cancel Botim
Cancel via Google Play (Android)
- Open Google Play → Payments & subscriptions → Subscriptions.
- Select "Botim VIP" → Tap "Cancel subscription" → Follow on‑screen instructions.
- Note: Uninstalling the app does not cancel the subscription; if the app is removed from Google Play future renewals stop but past payments are not refunded.
Cancel via App Store (iOS)
- On your iPhone/iPad go to Settings → iTunes & App Store → Tap your Apple ID → View Apple ID → Subscriptions.
- Select "Botim VIP" → Tap "Cancel Subscription" and confirm.
- The subscription remains active until the end of the current billing period and will not renew.
Cancel via Botim app or email
- Open Botim → Settings → Help and follow the app guidance for subscription or service cancellations.
- Alternatively contact Botim support by email; using the app or email is typically the fastest route for account or purchase queries.
Web / Paid features
- Botim’s Terms & Conditions state paid web features are non‑refundable and no separate web cancellation flow is detailed.
- For payment disputes, follow the refund policy steps and provide requested evidence for investigation.
What happens when you cancel
Access and service after cancellation
If you cancel an in‑app subscription (Google Play / App Store), the subscription typically remains active until the end of the paid billing period.
Access to VIP features or telecom‑provided Botim packs ends when the paid period expires or the operator deactivates the pack.
Renewals and account data
Cancelled subscriptions will not auto‑renew at the next billing cycle. Your Botim account and message history usually remain unless you delete the account.
Uninstalling the app does not remove your account or automatically stop store‑billed subscriptions; you must cancel via the store.
Will I get a refund?
Standard paid subscriptions
Botim’s Terms & Conditions state that fees for paid features (including VIP subscriptions) are non‑refundable under any circumstances, even if canceled early.
- Canceling does not automatically produce a refund for unused time.
- In‑app stores (Apple/Google) may have their own refund processes but Botim’s terms disallow refunds from the app provider for standard cases.
Exceptions - unauthorized or fraudulent transactions
Botim will issue a full refund after investigation if loss is proven to result from unauthorized transactions, such as hacked payment accounts, QR code fraud, or malicious replacement of payment codes.
- Refunds for fraud require evidence and completion of Botim’s investigation per their Payment Refund Policy.
- Users reporting money transfer failures may face delays or unresolved outcomes based on support responsiveness.
Botim plans and pricing
Overview of available plans
The table below lists Botim VIP in‑app prices and telecom internet‑calling packs available in the UAE (Etisalat, du) as of 2024/2025 listings.
Prices and notes
App store prices are local conversions; telecom pack prices include VAT where indicated. Always verify final price in your app store or with your operator.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Etisalat - Monthly Unlimited (Mobile) | AED 50.00 (incl. 5% VAT) | Monthly | Unlimited data for Botim (voice/video calls) |
| Etisalat - Daily (Prepaid Mobile) | AED 5.00 (incl. 5% VAT) | Daily | 1 GB data for Botim use for 24 hours |
| Etisalat - Home Wi‑Fi (eLife) | AED 100.00 (incl. 5% VAT) | Monthly | Unlimited Botim via home Wi‑Fi |
| du - Monthly Unlimited (Prepaid/Postpaid) | AED 50.00 (+ 5% VAT) | Monthly | Unlimited Botim calls on mobile |
| du - Daily (Prepaid Mobile) | AED 5.00 (+ 5% VAT) | Daily | 1 GB data for Botim use for 24 hours |
| du - Home Wi‑Fi | AED 100.00 (+ 5% VAT) | Monthly | Unlimited Botim via home Wi‑Fi |
| Botim VIP - Individual Monthly (in‑app) | AED 4.99 | Monthly | Ad‑free, HD video, VIP badge, blur background, early features |
| Botim VIP - Family Bundle Monthly (in‑app) | AED 14.99 | Monthly | Shared VIP benefits (1 member + 4 family members) |
| Botim VIP - Individual Yearly (in‑app) | AED 49.99 | Yearly | Annual VIP benefits (~20% savings) |
Your consumer rights in United Arab Emirates
Legal framework
UAE consumer protection includes a general 14‑day cooling‑off period for certain remote purchases. This is part of broader national consumer protection rules.
However, service providers’ explicit contract terms can limit refundability for digital services.
How this applies to Botim
- Botim’s Terms & Conditions state paid features are non‑refundable, which effectively overrides automatic refunds for premium subscriptions.
- Refund exceptions are limited to authorized cases of fraud or unauthorized transactions after investigation.
- Practical enforcement may be constrained by Botim’s support responsiveness and operator billing methods.
Where to get official help
If you believe your consumer rights are violated, you can contact the UAE government consumer protection information portal and follow local complaint procedures.
See official consumer guidance for steps and agency contacts.
Customer experiences
Positive highlights
- Some users report Botim is the only VoIP option that reliably works in the UAE and helps connect with family abroad.
- Reports of good voice quality and excellent audio in favorable network conditions.
- Once activation hurdles are cleared, some users find the app functional for calls and messaging.
Negative issues reported
- Frequent instability: calls stuck on "connecting", disconnections, freezing, and crashes.
- Intrusive ads reported even by subscribers and limited control to remove ads without extra payment.
- Poor customer support and unresolved money transfer failures or long delays for refunds.
- Reports of overheating, battery drain, and a buggy or slow experience across platforms.
Documentation checklist
For cancellation
- Subscription receipt or order confirmation from Google Play / App Store.
- Screenshots of subscription status in the store or within the Botim app.
For refund or fraud claims
- Bank/card statement or transaction ID showing the charge.
- Evidence of unauthorized activity (screenshots, account access logs, support tickets).
- Correspondence with Botim support and any case/reference numbers.
Common mistakes
Assuming uninstall cancels subscription
Many users uninstall the Botim app expecting subscriptions to stop. Uninstalling does not cancel store‑billed subscriptions; you must cancel via Google Play or the App Store.
Expecting automatic refunds for early cancellation
Users often expect prorated refunds when canceling mid‑period. Botim’s terms establish that paid features are non‑refundable, so cancellation typically only prevents future renewals.
Missing documentation for disputes
When reporting unauthorized transactions or failed transfers, lacking transaction IDs, receipts, or screenshots can delay or prevent resolution during Botim’s investigation.
Comparative recap
Quick comparison
The table compares common Botim purchase routes and key practical differences in cancellation and refundability for UAE users.
Notes on comparison
Operator packs are billed through your telecom provider and follow operator refund rules. In‑app purchases follow the store’s billing and Botim’s stated non‑refund rule.
| Plan / Purchase Route | Typical Price (AED) | How to Cancel | Refundability | Practical Notes |
|---|---|---|---|---|
| Botim VIP - Individual Monthly (in‑app) | AED 4.99 | Cancel via Google Play / App Store subscriptions | Non‑refundable per Botim terms; exceptions for proven fraud | Active until billing period ends; uninstall ≠ cancel |
| Etisalat - Monthly Unlimited (Mobile) | AED 50.00 (incl. VAT) | Manage via Etisalat account or customer service | Subject to Etisalat billing policy; check operator T&Cs | Billed through operator; not an in‑app store purchase |
| du - Monthly Unlimited (Mobile) | AED 50.00 (+ VAT) | Manage via du account or customer service | Subject to du billing policy; operator rules apply | Operator pack enables Botim calls on the network |
| Web / Paid Features via Botim website | Varies | Contact Botim support; no separate web cancellation specified | Non‑refundable per Botim Terms & Conditions except fraud cases | Provide evidence for any refund investigation |
After cancelling
Next steps
Confirm cancellation in the store (Google Play or App Store) and keep confirmation screenshots or emails for records.
If you suspect fraud or unauthorized charges, gather documentation and contact Botim support immediately.
Helpful official links
- Botim official website
- UAE government - Consumer Protection
- Google Play - Manage subscriptions
- Apple - View, change, or cancel subscriptions
Address
Registered contact
DMCC, Dubai, United Arab Emirates
Support note
For account‑specific issues or formal complaints, use the Botim in‑app Help or contact the addresses provided on the official site and keep records of all correspondence.