Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Carly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Carly: Easy Method
What is Carly
Service overview
Carly is a vehicle diagnostic and monitoring service that connects to a car’s OBD‑II port and provides diagnostics, live data, and maintenance information via an app and a hardware adapter.
The service is subscription‑based for some features and may include one‑time purchases or in‑app subscriptions depending on how you buy it.
Where it applies
Carly is used on smartphones paired with the Carly adapter to read fault codes, monitor sensors, and perform vehicle checks.
Purchases can be made on the Carly website, Apple App Store, or Google Play Store - cancellation and refund options differ by channel.
How to cancel Carly
Web (Carly website) - standard cancellation
- Send an e‑mail to interaktion@mycarly.com requesting cancellation. Include your full name, registered e‑mail, order/invoice number and the service or plan to cancel.
- Alternatively, send a written cancellation by postal mail to the company address (see Address section).
- If cancelling auto‑renewal purchased via the website, use the Carly contact form or e‑mail and request cancellation at least one month before the renewal date. Attach the invoice or proof of purchase.
App Store and Google Play purchases - in‑app subscriptions
- Apple App Store purchases and refunds must be handled directly through Apple. Carly cannot cancel or refund App Store subscriptions for you.
- Google Play purchases and refunds must be handled through Google Play. Carly cannot cancel or refund Google Play subscriptions for you.
- To stop auto‑renewal: use your device subscription settings (Apple: Settings > Subscriptions; Google Play: Play Store > Subscriptions).
What happens when you cancel
Access and features
If you cancel a subscription, access typically continues until the end of the paid period. Functionality already delivered is usually retained until that expiry.
For website purchases where the contract is considered begun, Carly’s terms state the right of return is lost once performance starts.
Renewal, billing and data
- Auto‑renewal stops after cancellation is processed; make cancellation requests well before the renewal date to avoid an unwanted charge.
- Billing stops for future periods but past charges are not automatically refunded unless processed by the relevant store or Carly under exceptional conditions.
- Account data and settings may be retained; request data deletion explicitly if required.
Will I get a refund?
Web purchases
Carly’s documented policy: no refunds once contract performance has begun. The right of return is lost once you begin using the service if you agreed to that at checkout.
Requesting a refund directly from Carly after performance begins is usually unsuccessful, per Carly’s stated terms.
App Store and Google Play refunds
- Apple App Store: request refunds and cancellations from Apple. Carly cannot process these refunds. See Apple support for steps.
- Google Play: request refunds from Google Play. Carly cannot process these refunds.
- Keep your purchase receipt from Apple/Google to support any refund request with the store.
Exceptions and reported issues
- Some users report that after an initial ~14‑day window, refunds are not offered even if features stop working for certain vehicle models.
- If you believe the product is faulty or not fit for purpose, document the issue and escalate via the store (if purchased there) or via UAE consumer protection (see links below).
Carly plans and pricing
How pricing is provided
Official, up‑to‑date pricing is published on Carly’s website and varies by plan, region and purchase channel.
If no specific price is available here, contact Carly directly or view the official site for current rates.
Contact for current prices
| Plan | Price | Billing | How to buy |
|---|---|---|---|
| Basic / Standard / Pro (varies by region) | Contact for pricing | Monthly or yearly (varies) | Official Carly website |
Your consumer rights in United Arab Emirates
Relevant UAE rules
UAE consumer protection covers goods and services, but digital services and subscriptions have different treatment than physical goods.
There is a commonly referenced 14‑day return period for goods; digital service cancellation/refund rights depend on the contract and whether service access has begun.
Practical steps in UAE
- Gather proof of purchase, billing, communications and any evidence of malfunction or lack of service.
- If a store (Apple/Google) sold the subscription, open a dispute/refund request with that store first.
- If unresolved, file a complaint with UAE consumer protection via the official government portal: UAE Government Portal or the Ministry of Economy: Ministry of Economy.
Customer experiences
Positive feedback
- Some users find Carly valuable when the app and adapter work as advertised and vehicle support is present.
- Where diagnostics and features function correctly, users report good insight into vehicle status and maintenance needs.
Negative feedback
- Many users report subscription details are not always clear, auto‑renewals are unexpected, and cancellation can be difficult.
- Reports also mention app instability, battery drain, faulty readings, and customer service that can be slow or unhelpful.
- Some users report loss of functionality after updates and inability to obtain refunds beyond an initial window.
Documentation checklist
Essentials to include with any cancellation or complaint
- Full name and registered e‑mail address associated with the Carly account.
- Order number, invoice, purchase date and payment method.
- Screenshot or PDF of the subscription status, renewal date and any charges.
- Records of prior communications with Carly support (dates, channels, replies).
Store purchases - extra items
- Apple App Store: Apple purchase receipt from your Apple ID e‑mail.
- Google Play: Google Play purchase receipt and order ID.
- Logs or screenshots showing the app’s failure or missing functionality, if relevant to your complaint.
Common mistakes
Before cancelling
Failing to check which channel (website, Apple, Google) handled the billing is a frequent error; the cancel/refund route depends on that channel.
Also, waiting until the renewal date or after it posts can make refunds harder to obtain; cancel at least one month before renewal for web purchases.
After cancelling
Not saving confirmation e‑mails or screenshots of cancellations causes disputes to be harder to prove. Always keep evidence of your cancellation request.
Assuming Carly can cancel App Store/Google Play subscriptions for you is a common mistake - you must cancel through the store on your device.
Comparative recap
Quick summary table
| Channel | How to cancel | Refund process |
|---|---|---|
| Web (Carly website purchase) | Contact Carly via e‑mail (interaktion@mycarly.com) or postal mail; use contact form for auto‑renew cancellation at least 1 month before renewal. | No refund once contract performance has begun; refunds are rare per Carly’s stated terms. |
| Apple App Store | Cancel via Apple device subscription settings (Settings > Subscriptions). | Request refund directly from Apple; Carly cannot process App Store refunds. |
| Google Play Store | Cancel via Google Play subscriptions (Play Store > Subscriptions). | Request refund from Google Play; Carly cannot process Google Play refunds. |
When to contact who
- If purchased on the website, contact Carly first (interaktion@mycarly.com) and keep records.
- If purchased via App Store or Google Play, use the store’s refund and subscription tools before contacting Carly about billing disputes.
After cancelling
Follow‑up steps
- Save confirmation e‑mails or screenshots proving the cancellation request and any auto‑renewal stop date.
- Monitor your bank/card statement for any unexpected charges and dispute with your bank if necessary.
Useful links
- Carly official website - account, contact form and support pages.
- Apple: manage subscriptions - instructions for cancelling App Store subscriptions.
- Google Play: cancel subscriptions - instructions for cancelling Google Play subscriptions.
- UAE Government Portal - consumer rights and complaint information.
Address
Company address
Carly Solutions GmbH & Co KG
Kolpingring 8, 82041 Oberhaching, Germany
Contact email and postal options
Preferred and fastest method: e‑mail interaktion@mycarly.com with your cancellation request and supporting documents.
Postal mail is accepted to the company address above for written cancellation notices. Keep proof of posting.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.