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Cancellation service #1 in UAE
Cosine is an online subscription-management platform that helps users manage recurring services, track spending, and cancel unwanted subscriptions.
The platform offers task-based plans, project limits, and per-user seats to fit individuals and teams. Documentation and support are available on the official help site.
Cosine accepts cancellations via account settings, email support, and in some cases by postal letter to the company address.
The fastest method is contacting support through the official help pages. A 7 days' notice before the renewal date is required.
After you cancel, your subscription remains active until the end of the current billing cycle.
Automatic renewal stops after the billing period ends; payments already charged are retained and not refunded.
Your account and stored data typically remain accessible according to Cosine’s retention practices; export important data before the end of your billing period.
If you need data removal, contact support through the official documentation pages for instructions.
Cosine’s policy states that payments already made are non-refundable. There is no refund provision after cancellation or for non-use.
Reference: see the official FAQs for the current policy at Cosine FAQs.
Exceptions are uncommon; if local law requires a refund in a specific case, you should raise the issue with Cosine support and, if needed, with local consumer authorities.
Keep documentation of charges and communication if you plan to dispute a transaction through your bank or a regulator.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Free Plan | AED 0.00 | Monthly | 80 tasks/month, full platform access, no credit card |
| Hobby Plan | AED 73.45 | Monthly | 80 tasks, up to 10 projects, individual seat |
| Professional Plan | AED 363.60 | Monthly | 240 tasks, up to 100 projects, per-user seat |
These AED amounts are converted from USD using the approximate peg 1 USD ≈ 3.6725 AED; Cosine does not publish official AED prices on its site.
Confirm applicable local taxes and final charges at checkout or in your billing statement on the official site.
UAE consumer protection covers unfair commercial practices and provides channels for complaints via government portals.
Some jurisdictions offer a 14-day “cooling-off” for digital purchases, but this is not guaranteed for every service under local rules.
Cosine does not offer a 14-day automatic refund or cooling-off; it requires 7 days' notice to cancel and states payments are non-refundable.
If you believe your rights under UAE law entitle you to a refund, gather evidence and contact the UAE consumer protection authority at u.ae - Consumer Protection.
Customers commonly report that Cosine’s team is professional, knowledgeable, efficient, and responsive when handling support requests.
Many users appreciate the platform’s task and project structure for subscription management.
Some users have described the overall service as average, noting that outcomes did not always meet expectations despite helpful staff.
Refund limitations and the lack of a cooling-off refund have been points of concern for a subset of users.
Example: Requesting cancellation two days before renewal often results in the subscription renewing for another period.
Remedy: Submit cancellation at least 7 days before the renewal date and keep confirmation.
Example: Users assume verbal or informal messages suffice and later cannot prove cancellation.
Remedy: Always request written confirmation via email or support ticket and archive it.
Example: Cancelling early and expecting a prorated refund can lead to disputes because Cosine’s policy states payments are non-refundable.
Remedy: Review the refund policy before cancelling and decide whether to use the service until the period ends.
| Plan | Price (AED/month) | Tasks/month | Projects | Seats | Cancellation notice | Refunds |
|---|---|---|---|---|---|---|
| Free Plan | AED 0.00 | 80 | - | Single | 7 days | No refunds |
| Hobby Plan | AED 73.45 | 80 | Up to 10 | Individual seat | 7 days | No refunds |
| Professional Plan | AED 363.60 | 240 | Up to 100 | Per-user seat | 7 days | No refunds |
All plans require a 7 days' notice to cancel before renewal and share the same non-refundable payment policy. Choose plans knowing refunds are generally not available.
If you need help, use Cosine’s official help pages: Cosine FAQs.
For unresolved disputes or questions about local consumer rights, consult the UAE consumer protection portal: u.ae - Consumer Protection.
Cosine
1460 Mission Street, San Francisco, CA 94103
If you send postal cancellations, include account identifiers and retain proof of posting. Allow time for processing and follow up via the official support channels.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Rashid Al Otaibi
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.