Cancel DINGTONE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dingtone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Dingtone: Easy Method
What is Dingtone
Overview
Dingtone is a communication app that provides voice-over-IP calls, SMS, and optional second phone numbers over Wi‑Fi or cellular data.
The service offers in‑app credit packs, phone numbers, and subscription features for international calling and messaging.
Where it operates from
Dingtone's services and terms are provided by the company and governed by Hong Kong law as stated in its terms.
Support and purchase options are available through mobile stores (App Store, Google Play) and directly via the Dingtone app or website.
How to cancel Dingtone
Cancel on Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap Menu or your profile icon → Subscriptions → select "Dingtone: Phone Calls + Texts".
- Tap "Cancel subscription" and follow the on‑screen steps to confirm.
Cancel on App Store (iPhone/iPad)
- On your iPhone or iPad go to Settings → your Apple ID → Subscriptions.
- Select "Dingtone" from the list and tap "Cancel Subscription".
- Confirm cancellation when prompted; Apple manages App Store refunds separately.
Cancel via Web or In‑App (direct purchase)
- Open the Dingtone app or visit the official site and go to Settings / Account → Subscriptions or Payment.
- Follow the in‑app or web cancellation prompts if available.
- If you cannot find a cancel option, email support@dingtone.me or info@dingtone.me requesting cancellation.
What happens when you cancel
Access after cancellation
Subscriptions remain active until the end of the current billing period, even after cancellation.
You can continue using paid features until your subscription expiry date unless otherwise stated by the store.
Renewal and billing
Auto‑renewal is stopped on cancellation, so no further recurring charges should occur after the period ends.
For store purchases, final billing decisions and receipts are managed by Google Play or Apple as applicable.
Data and account status
Cancelling a subscription does not automatically delete your Dingtone account or app data.
To remove an account and associated data, contact Dingtone support and request account deletion following their procedures.
Will I get a refund?
Google Play (Android) refund policy
Android users may request a refund by emailing support@dingtone.me within 30 days of the transaction.
Refunds may be refused after 30 days or in cases of terms‑of‑service breaches or suspected fraud.
App Store and Apple purchases
App Store purchases and refunds are handled by Apple; contact Apple Support or use your purchase history to request refunds.
Dingtone does not directly process App Store refunds for purchases billed by Apple.
Direct/Web purchases and exceptions
For direct purchases through the app or website, Dingtone assesses refund requests on a case‑by‑case basis; there is no automatic 14‑day statutory right stated by Dingtone.
Keep receipts, transaction IDs, and correspondence to support any refund request, and email support@dingtone.me for direct purchases.
Dingtone plans and pricing
Price list (AED)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| 200 Credits (In‑App Purchase) | AED 14.99 | One‑time | Purchase 200 Dingtone credits |
| Small Credits Package | AED 19.99 | One‑time | Small credits bundle |
| 500 Credits | AED 39.99 | One‑time | Purchase 500 Dingtone credits |
| Medium Credits Package | AED 49.99 | One‑time | Medium credits bundle |
| 1000 Credits | AED 69.99 | One‑time | Purchase 1,000 Dingtone credits |
| Large Credits Package | AED 79.99 | One‑time | Large credits bundle |
| Dingtone Phone Number | AED 18.99 | One‑time / Possibly monthly | Acquire a Dingtone phone number |
| Dingtone Phone Number (higher tier) | AED 37.99 | One‑time / Possibly monthly | Acquire a higher‑tier Dingtone phone number |
| Dingtone Phone Number (premium tier) | AED 92.99 | One‑time / Possibly monthly | Acquire a premium‑tier Dingtone phone number |
Notes on pricing
Prices are taken from the UAE App Store listing as of January 2026 and are displayed in AED.
Some items may be one‑time purchases or recurring subscriptions depending on the App/Play Store context; verify the purchase screen before confirming.
Your consumer rights in United Arab Emirates
General protections
UAE consumers have rights under local consumer protection regulations; remedies can include refunds, repairs, or exchanges depending on the issue and applicable law.
These rights are administered by UAE government consumer protection authorities such as the Ministry of Economy.
How Dingtone's policies interact with UAE rights
Dingtone's published policies do not state a universal 14‑day cooling‑off period and rely on store or case‑by‑case handling for refunds.
The company's terms are governed by Hong Kong law, which may affect contractual remedies and dispute resolution.
How to seek help in UAE
If you cannot resolve a purchase or refund with Dingtone or the app store, consider filing a complaint with UAE consumer authorities.
For national consumer guidance visit the UAE Ministry of Economy: https://www.economy.gov.ae/.
Customer experiences
Positive feedback
Many users praise Dingtone for reliable VOIP service, long‑term use, and satisfactory issue resolution in some cases.
Reported positives include useful features for international calling and, occasionally, effective customer support responses.
Negative feedback
Negative reviews cite unexpected charges, problems receiving purchased numbers or credits, and delayed or absent support responses.
Some users report continued charges after they believed they had cancelled, so monitoring statements after cancellation is advised.
Balanced takeaway
Experiences are mixed: the app works well for many, but issues with billing, credits, and support appear in a number of complaints.
Keep records of purchases and cancellation confirmations to help resolve any disputes efficiently.
Documentation checklist
What to gather before cancelling
- Purchase receipt or order ID from App Store / Google Play / Dingtone.
- Date of purchase and billing statements showing the charge.
- Your Dingtone account email or username and device details.
What to include in emails to support
- Clearly state "Cancellation request" or "Refund request" and include the transaction ID.
- Attach screenshots of purchase receipts, subscription pages, and any error messages.
- Provide dates and times of attempted cancellations and any confirmation messages received.
Common mistakes
Assuming cancellation is immediate
Many users expect immediate loss of service; however subscriptions usually remain active until the billing period ends.
Monitor your subscription expiry date to confirm when billing stops.
Not checking which store billed you
Some people contact Dingtone for charges billed by Apple or Google Play, causing delays.
Verify whether the charge appears on an Apple receipt, Google Play receipt, or directly from Dingtone before contacting support.
Failing to keep records
Users who cannot provide receipts or transaction IDs have a weaker case for refunds or dispute resolution.
Always save purchase confirmations and cancellation screenshots for at least 90 days.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund window | Access after cancel |
|---|---|---|---|
| Google Play (Android) | Google Play Store → Subscriptions → Dingtone → Cancel | Request via support@dingtone.me within 30 days (per Dingtone) | Subscription remains active until end of billing period |
| App Store (iOS) | iPhone/iPad Settings → Apple ID → Subscriptions → Dingtone → Cancel | Refunds handled by Apple (follow Apple refund process) | Subscription remains active until end of billing period |
| Web / In‑App (Direct) | App or web Settings → Account → Subscriptions/Payment; or email support | Handled case‑by‑case by Dingtone (no blanket right stated) | Subscription remains active until end of billing period unless otherwise specified |
Action summary
Cancel via the store that billed you to stop renewals; contact the correct support channel for refunds to avoid delays.
Retain proof of cancellation and monitor bank or card statements for any unexpected charges.
After cancelling
What to monitor
Check your email for a cancellation confirmation and keep the date when your access will end.
Review your bank or card statements for one or two billing cycles to ensure no further charges occur.
Where to get help and next steps
For Dingtone support contact: https://www.dingtone.me/ or email support@dingtone.me / info@dingtone.me.
For App Store refunds: visit Apple support for subscriptions: Manage Subscriptions - Apple Support.
For Google Play help with subscriptions: Google Play Subscriptions.
Address
Company office
Office No. 504, 5th Floor Al‑Zahra Techno Centre, Khaled Bin Al Waled Street, Dubai, United Arab Emirates, 49153.
For official website and general contact: https://www.dingtone.me/.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.