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What is Enerjoy
Service overview
Enerjoy is a subscription-based wellness service that delivers personalized mindfulness, productivity and wellbeing content via apps such as JustFit, ShutEye and Me+.
The service provides curated activities, tracking and goal-setting tools to support users’ daily routines and mental fitness.
How Enerjoy is delivered
Enerjoy is available through its website and through mobile app stores (Apple App Store and Google Play).
Subscriptions, content access and purchases depend on the purchase channel you use (website vs app store).
How to cancel Enerjoy
Cancel if purchased on the website
- Contact Enerjoy directly before the end of your subscription term to request cancellation.
- You must cancel at least 24 hours before renewal to avoid the next billing cycle.
- To request a refund (if eligible), contact Enerjoy within 30 days of the initial purchase and before the subscription ends.
Cancel if purchased via App Store or Google Play
- Cancellation must be completed through your Apple or Google account - Enerjoy cannot cancel App Store/Google Play subscriptions for you.
- Open your App Store or Google Play subscriptions section and cancel the Enerjoy/JustFit subscription there.
- For refund requests, contact Apple or Google directly; Enerjoy does not process those refunds.
What happens when you cancel
Access after cancellation
If you cancel before the end of your paid term, you typically retain access until the current subscription period expires.
Canceling does not usually delete your account or personal data; settings and progress may persist unless you request deletion.
Renewal and data handling
Ensure cancellation is completed at least 24 hours before auto-renewal to prevent another charge.
If you need account or data removal, contact Enerjoy and request account deletion per their data policies.
Will I get a refund?
Refunds for website purchases
- Website purchases are eligible for a full refund if you contact Enerjoy within 30 days of the initial purchase and before the subscription term ends.
- Refunds are processed to the original payment method and typically take around 14 days to complete.
Refunds for App Store / Google Play purchases
- Enerjoy does not issue refunds for purchases made through Apple or Google; you must request refunds from the respective store.
- Apple and Google review refund requests at their discretion; Apple may honor requests within 30 days in some cases.
Exceptions and non-refundable items
- Some items (for example, lifetime subscriptions, gift cards, certain courses or digital workbooks) may be non-refundable if use began with your explicit consent.
- EU/UK statutory rights can affect refunds (see Terms); UAE consumers should check local rules for additional protections.
Enerjoy plans and pricing
Availability of pricing
Enerjoy does not publish UAE (AED) pricing publicly on its website.
Pricing appears to be shown only inside the app in certain regions; no reliable AED price list was found for 2024/2025.
How to obtain pricing
Open the Enerjoy app in your app store region or contact Enerjoy directly for a quote in AED.
Contacting support via email or the official site is the fastest way to confirm current pricing for UAE users.
| Plan | Price (UAE - AED) |
|---|---|
| Monthly / Yearly / Lifetime | Contact for pricing |
Your consumer rights in United Arab Emirates
General guidance for UAE consumers
No specific UAE refund policy is listed on Enerjoy’s site, so UAE consumers should rely on local consumer protection rules.
If you believe your consumer rights were breached, you can escalate the matter to local authorities or the retailer/platform used for purchase.
Where to seek help
For purchases made in-app, contact Apple/Google for refunds through their dispute and refund processes.
For website purchases, contact Enerjoy first; if unresolved, consider contacting UAE consumer protection agencies or the Ministry of Economy.
Customer experiences
Positive feedback
- Enerjoy has a generally strong trust rating and high app store ratings for apps such as JustFit, ShutEye and Me+.
- Some verified reviewers praise automated tracking, custom features and goal-setting tools.
Negative feedback
- Some users report difficulties cancelling and say they were charged after attempting cancellation.
- Complaints include unexpected charges, trial confusion and challenges contacting support to reverse charges.
Documentation checklist
Before you contact Enerjoy
- Registered email address used for the Enerjoy account or purchase.
- Order receipt, transaction ID or the email confirmation from the initial purchase.
- Date of purchase and the last billing date (if applicable).
For refund or dispute escalations
- Screenshots of subscription settings showing current status or renewal dates.
- Any correspondence with Enerjoy, Apple or Google regarding cancellation or refund requests.
- Bank/statement entries showing the charge (for dispute evidence).
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the Enerjoy app does not cancel your subscription. You must cancel via Enerjoy (website) or via your app store account.
Example: Users who delete the app but do not cancel in subscriptions are often billed again at renewal.
Missing cancellation windows
Not cancelling at least 24 hours before renewal can result in an unwanted charge for the next billing cycle.
Example: Waiting until the day of renewal may be too late to prevent the automatic renewal.
Comparative recap
Quick channel comparison
The table below summarizes key differences between purchasing via the website and purchasing via app stores.
Decision factors
Use this comparison to decide where to buy based on refund flexibility and who controls cancellation/refunds.
| Aspect | Website purchase | App Store / Google Play purchase |
|---|---|---|
| How to cancel | Contact Enerjoy directly (via their support channels). | Cancel through Apple or Google account subscriptions. |
| Refunds | Full refund possible within 30 days if requested before subscription end; processed by Enerjoy. | Refunds handled by Apple/Google and granted at their discretion. |
| Processing time | Refunds typically take ~14 days to appear via original payment method. | Timing depends on Apple/Google refund policies and payment methods. |
After cancelling
Next steps
- Keep copies of cancellation confirmation and any refund reference numbers.
- Monitor your bank or card statement for the refund or unwanted additional charges.
Helpful links and contact points
Address
Registered contact
Enerjoy (postal contact): ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD, WAN CHAI, Hong Kong.
Preferred contact method for cancellations: email from your registered account to the service/support address provided by Enerjoy.
Suggested support contact
Email your cancellation request from your registered account to: [email protected]
If you need local assistance in the UAE, consider contacting the UAE Ministry of Economy consumer protection services for guidance. (See official UAE government resources.)
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Written by Hind Al Dhaheri
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.
FAQ
To cancel your Enerjoy subscription purchased through the website, contact Enerjoy directly before the end of your subscription term, ensuring you do so at least 24 hours before renewal to avoid the next billing cycle. Keep proof of your cancellation request.
If you purchased your Enerjoy subscription on the website, you can request a full refund by contacting Enerjoy within 30 days of your initial purchase and before the subscription term ends. Make sure to keep a record of your request.
To cancel your Enerjoy subscription purchased via the App Store or Google Play, you must do so through your Apple or Google account. Enerjoy cannot cancel these subscriptions for you, so ensure you follow the cancellation steps in your account settings.
Yes, if you cancel your Enerjoy subscription before the end of your paid term, you typically retain access until the current subscription period expires. However, if you want to delete your account or personal data, you need to contact Enerjoy directly.
If you're unsure of the official cancellation channels for your Enerjoy subscription, check your contract or billing statement for the contact details. You can cancel in writing via email or registered postal mail, keeping proof of your cancellation.