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I hereby notify you of my decision to terminate the contract relating to the Kidpass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Kidpass: Easy Method
What is Kidpass
Overview
Kidpass is a subscription service that gives parents access to a catalogue of kids’ classes, activities and events across multiple cities and online.
Members receive a bundle of activity credits and member-only savings to book classes or experiences from participating providers.
How it is delivered
Kidpass subscriptions are sold directly on the Kidpass website and through third-party app stores (Apple App Store and Google Play).
Billing, credits and cancellations depend on where the subscription was purchased (web vs. in-app).
How to cancel Kidpass
Cancel via the website (direct purchases)
- Log in to your account at https://www.beginlearning.com/.
- Go to Account or Subscriptions, select the active plan and choose Cancel.
- Or email support: hello@mykinderpass.com or support@beginlearning.com requesting cancellation and include your account email.
Cancel in-app (iOS / Android)
- If you bought Kidpass through the Apple App Store, turn off automatic renewal in your Apple ID subscription settings. Kidpass cannot directly cancel Apple subscriptions.
- If you bought through Google Play, cancel via the Google Play Store > Subscriptions. Kidpass cannot directly cancel Google Play subscriptions.
- For both app stores, check the platform’s support pages for step-by-step instructions.
What happens when you cancel
Access and renewal
When you cancel, your subscription generally remains active until the end of the current billing period.
Automatic renewal is stopped; you retain access for the paid period but new charges will not occur.
Account data and credits
Credits, bookings and expiry rules are governed by Kidpass terms; credits may expire and some users report credits being lost on cancellation or pause.
Kidpass may retain account information in accordance with its privacy policy even after cancellation.
Will I get a refund?
General refund policy
Purchases through the Apple App Store and Google Play are treated as final; Kidpass does not provide direct refunds for in-app purchases.
Cancel the platform subscription to stop renewals; any refund requests for in-app purchases must follow the app store’s refund process.
Exceptions and web purchases
Monthly web subscriptions can be cancelled at any time and remain active until the billing cycle ends; refunds for monthly plans are not routinely provided.
Yearly web subscriptions may be eligible for a refund if requested within 30 days; refunds are handled case-by-case by Kidpass support.
Kidpass plans and pricing
Official pricing summary
Kidpass lists a standard monthly plan at USD 49.00. No UAE-specific AED price is publicly listed.
Exchange rates vary; check your local App Store or the Kidpass account page for exact local charges.
Contact for precise local price
If you need the exact AED amount charged in the UAE, view the App Store/Google Play listing for your UAE account or contact support.
| Plan | Price (USD) | Billing period | Key features |
|---|---|---|---|
| Standard Kidpass (global) | USD 49.00 | Monthly | Includes 10 activity credits; credits rollover 90 days; members-only savings |
Your consumer rights in United Arab Emirates
UAE statutory cooling-off
UAE consumer protection (Federal Law No. 15 of 2020) generally provides a cooling-off period for remote purchases, often 14 days, unless expressly excluded.
Kidpass terms do not explicitly reference UAE rights, so UAE buyers may still rely on statutory cooling-off rules when applicable.
If Kidpass denies a refund
- First contact Kidpass support with your request and evidence within 14 days of purchase.
- If unresolved, escalate to the UAE Ministry of Economy - Consumer Protection Department via their official channels.
- Keep purchase receipts, screenshots and correspondence to support your claim.
Customer experiences
Common complaints
Some customers report loss of accumulated credits when cancelling or putting accounts on hold.
Other negative feedback includes perceived prioritisation of revenue over flexibility and occasional provider no-shows with limited resolution.
Positive and neutral notes
Many families value the variety of classes and the convenience of booking through one platform.
Outcomes often depend on the specific provider and how cancellations or instructor issues are managed case-by-case.
Documentation checklist
What to include when requesting cancellation/refund
- Account email and full name used for the Kidpass account.
- Purchase receipt or transaction ID from Kidpass, Apple or Google Play.
- Date of purchase and subscription type (monthly or yearly).
- Screenshot of your subscription status or credit balance if relevant.
Extra evidence for disputes
- Booking confirmations and provider communications if service was not delivered.
- Any previous support tickets and replies from Kidpass.
- Bank or card statements showing the transaction.
Common mistakes
Assuming platform refunds
Example: Cancelling via the Kidpass website but forgetting to cancel the App Store subscription - charges continue.
Always cancel subscriptions on the same platform where the purchase was made (Apple/Google or Kidpass web).
Expecting credits to survive cancellation
Example: Expecting credits to roll over after cancelling - many users report credits expiring or being lost on cancellation.
Check Kidpass credit expiry rules and document your balance before cancelling.
Comparative recap
At-a-glance comparison
The table below compares cancellation method, refund likelihood and how to cancel for each purchase route.
Key takeaways
Refunds are most likely for direct yearly web purchases within 30 days and are unlikely for in-app purchases via Apple/Google.
| Purchase Method | How to Cancel | Refund Likelihood | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID subscription settings | Low - refunds handled by Apple; Kidpass treats sales as final | Kidpass cannot cancel Apple subscriptions directly |
| Google Play (Android) | Cancel via Google Play Store > Subscriptions | Low - refunds handled by Google; Kidpass treats sales as final | Kidpass cannot cancel Google Play subscriptions directly |
| Web (Direct) | Cancel via Account page or email hello@mykinderpass.com | Medium - monthly: no routine refunds; yearly: possible within 30 days, case-by-case | Best route for refund requests is direct support contact |
After cancelling
Immediate steps
- Save confirmation of cancellation and any final receipts.
- Check your remaining credit balance and expiry dates; use credits before they expire if possible.
Useful links and escalation
- Kidpass / Begin Learning: https://www.beginlearning.com/
- Apple subscriptions help: https://support.apple.com/en-us/HT202039
- Google Play subscriptions help: https://support.google.com/googleplay/answer/7018481
- UAE Ministry of Economy (Consumer Protection): https://www.economy.gov.ae/
Address
Head office
KidPass, Inc., 335 Madison Avenue, Suite 7D, New York, NY 10017.
Use the company website contact form or the support emails below for cancellation and refund requests.
Support contacts
- Email: hello@mykinderpass.com
- Email: support@beginlearning.com
- Phone (US): (888) 465-4372