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cancellation Luvly: Easy Method
What is Luvly
Overview
Luvly is a digital wellness and personal growth platform offering coaching, routines, and subscription-based content to help users improve lifestyle and self-care habits.
The service is managed online via the Luvly website and in-app purchases through app stores; billing and subscriptions depend on where you purchased the plan.
How Luvly is delivered
Content and subscriptions are delivered through the Luvly website and mobile apps on App Store and Google Play.
Billing is handled either by Luvly for web purchases or by Apple/Google for purchases made through their stores.
How to cancel Luvly
Cancel a web purchase (recommended)
- Log in to your Web Profile on luvly.care.
- Open the Subscriptions tab and select "Turn off auto‑renewal" to stop future charges.
- If you cannot access your account, send a cancellation request via Luvly's contact/support channels on support.luvly.care.
- Note: Uninstalling the app does not cancel a web subscription; you must turn off auto‑renewal or request cancellation.
Cancel App Store or Google Play purchases
- App Store: Cancel through your Apple Account settings. Do this at least 24 hours before the trial or current term ends to avoid renewal.
- Google Play: Cancel via Google Account settings at least 24 hours before the trial or current term ends to avoid renewal.
- For store purchases, Apple or Google control billing and refunds - contact them directly for account-level changes or refunds.
What happens when you cancel
Access after cancellation
After you turn off auto‑renewal, you generally retain access until the end of the current paid period or trial term.
Access ends when that billing period expires; you will not be charged again if cancellation was successful.
Renewal and data
Auto‑renewal is disabled when you cancel; future renewals will not occur unless you re‑subscribe.
Account data and settings are subject to Luvly's data and retention policies; refer to the terms for details on data deletion and retention.
Will I get a refund?
General refund rules
Refund availability depends on where you purchased the subscription and local law.
Purchases through App Store or Google Play must have refund requests submitted to Apple or Google because they control billing and refunds.
Exceptions and special cases
- Web purchases are generally non‑refundable unless local law requires a refund (for example, a cooling‑off right) or a confirmed technical issue prevents access.
- Promotional "Challenge" refunds: Available if you complete a qualifying 28‑day challenge within 60 days of purchase and submit screenshots via the required form within 30 days of completion; refund capped at USD 60 and applies only to the first payment.
- 7‑day subscriptions: If renewed once, you may be eligible for a refund covering the initial and first renewal (capped at USD 60) to the original payment method; subsequent payments are not refundable.
For Luvly's refund guidance see Request a refund.
Luvly plans and pricing
Pricing summary
Prices below are approximate AED conversions from USD plans using ~1 USD = 3.67 AED.
Actual regional pricing may vary and might be rounded by the store or payment processor.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| 1 Week (with 3-day trial) | AED 25.64 (approx.) | Weekly | 3-day trial then weekly subscription |
| 1 Month (with 3-day trial) | AED 73.32 (approx.) | Monthly | 3-day trial then monthly subscription |
| 3 Months (without trial) | AED 110.10 (approx.) | Quarterly | 3-month access |
| 1 Year (without trial) | AED 183.36 (approx.) | Annual | 12-month access |
Your consumer rights in United Arab Emirates
Cooling‑off and distance selling
UAE consumer protection may grant rights for distance selling and cooling‑off, depending on the specific regulation and purchase type.
If UAE law provides a statutory right to cancel within a set period, web purchases may be eligible for refund under that rule.
How to enforce your rights
- Keep purchase receipts, order IDs, and screenshots of terms and trial offers.
- Contact Luvly support first via support.luvly.care and request a written response.
- If unresolved, contact local consumer protection authorities in the UAE to learn about formal complaint processes.
Customer experiences
Positive feedback
Some users report the app's exercises and guidance are well designed, enjoyable, and supported by calming audio and clear instructions.
Purchases made through App Store have been reported to handle cancellations and renewals smoothly for certain users.
Negative feedback
Common complaints include unexpected recurring charges after users believed they had cancelled and difficulty obtaining refunds.
Many users report frustration with customer service responsiveness and seek clearer disclosure of trial and renewal terms.
Documentation checklist
What to prepare before contacting support
- Account email address and username used for the Luvly account.
- Order number, receipt, or transaction ID for the purchase.
- Dates of purchase, trial start/end, and any renewal charges.
- Screenshots showing trial offers, subscription terms, and billing charges.
Extra documents for special refunds
- Proof of completion for promotional "Challenge" refunds (screenshots showing 28‑day completion).
- Any correspondence with Luvly support related to the cancellation or refund request.
Common mistakes
Uninstalling instead of cancelling
A frequent error is uninstalling the Luvly app and assuming the subscription is cancelled; this does not stop auto‑renewal for web or store billed subscriptions.
Always turn off auto‑renewal in your Web Profile or the App Store/Google Play account to stop charges.
Missing timing requirements
Another mistake is attempting to cancel too close to the renewal deadline; App Store and Google Play cancellations should be made at least 24 hours before the trial or billing period ends.
For web cancellations, turn off auto‑renewal well before the renewal date to allow processing time and confirmation.
Comparative recap
Quick comparison
| Method | How to cancel | Refund eligibility |
|---|---|---|
| Web Profile | Log in at luvly.care → Subscriptions → Turn off auto‑renewal, or submit request via support | Generally non‑refundable unless local law or confirmed technical issue applies |
| App Store (Apple) | Cancel via Apple Account settings at least 24 hours before renewal | Refunds must be requested from Apple; Luvly cannot process Apple refunds |
| Google Play | Cancel via Google Account settings at least 24 hours before renewal | Refunds must be requested from Google; Luvly cannot process Google refunds |
After cancelling
Confirm cancellation and keep records
After you cancel, take a screenshot or save confirmation emails showing auto‑renewal has been turned off.
Monitor your payment method for at least one billing cycle to ensure no further charges occur.
Helpful links and next steps
- Visit Luvly Terms of Use for subscription rules: Luvly Terms of Use.
- For refund inquiries and support, see: Request a refund and Luvly Support.
Address
Company details
Gismart Limited (manages Luvly)
151 Wardour Street, London, England, W1F 8WE
Contact reminder
For official account and billing issues, always contact Luvly via the support portal at support.luvly.care.
Keep all purchase records and correspondence to support any consumer or refund claims.
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Written by Reem Al Falahi
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.