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Cancel MDHAIR online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mdhair service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Mdhair: Easy Method
What is Mdhair
Service overview
Mdhair is a subscription-based hair care company that provides personalized treatment kits (serum, shampoo, supplements, etc.) delivered on a recurring schedule.
Customers receive an initial trial/discounted first kit followed by automatically scheduled subscription shipments unless cancelled.
How Mdhair works
The service asks new users to complete an assessment and then ships a tailored routine. Ongoing plans are billed and shipped at regular intervals until cancelled.
Pricing and kit composition are presented in USD; local currency conversion is handled by your bank or payment provider at charge time.
How to cancel Mdhair
Primary cancellation method (website account)
- Log into your Mdhair account and go to Manage Your Plan or Account Settings.
- Click "Cancel my membership" or follow the on-screen cancellation prompts at least 5 business days before your next billing/shipping date.
- Cancellation must be completed 5 business days before the next shipment to reliably stop the upcoming order. (Source: Subscription Terms.)
Alternative: contact support
- If you cannot cancel via the website, contact Mdhair customer support and request cancellation, providing your account details and next shipment date.
- Note: cancelling a PayPal autopayment does not cancel your Mdhair subscription - you must contact Mdhair to fully cancel. Once an order is billed and shipped, it cannot be stopped. (Source: Cancellation Help.)
What happens when you cancel
Billing and shipments
If you cancel in time (≥5 business days before next shipment) the next recurring charge and shipment should be prevented.
If you cancel on or after the billing/shipment day the order is unlikely to be stopped; once billed and shipped the order cannot be returned as a subscription return. (Source: Subscription Terms.)
Account access and data
After cancellation you will typically retain access to your account for records and can view past invoices and order history.
Contact support if you need specific account changes or data questions; retain order numbers and emails for reference.
Will I get a refund?
General refund rules
- Trial or discounted first kits are non-refundable and not eligible for return. (Source: Return Policy.)
- Subscription kits shipped after the trial are not eligible for return or refund. Once an order ships it cannot be returned or refunded. (Source: Return Policy.)
Exceptions and shop (one-time) orders
- Unopened individual shop (non-subscription) products may be returned within 10 days of delivery; the customer pays shipping and must provide proof (tracking or upload). (Source: Terms / Return Policy.)
- Money-Back Guarantee: first-time users who began treatment after 28 March 2024 and who follow the program rules (upload scalp photos approximately every 30 days, adhere to treatment for 180 days) may submit a claim between day 180 - 210. If accepted, a full refund is issued within 30 days. (Source: Money-Back Guarantee.)
Mdhair plans and pricing
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Essentials Routine (first month trial) | USD 29 | Monthly (first month trial) | Hair Serum & Shampoo |
| Essentials Routine (ongoing) | USD 58 per 2 months (~USD 29/month) | 2-month supply | Hair Serum & Shampoo |
| Advanced Routine | USD 88 per 2 months (~USD 44/month) | 2-month supply | Hair Serum, Shampoo & Supplements |
| Premium Routine | USD 136 per 2 months (~USD 68/month) | 2-month supply | Serum, Shampoo, Supplements & Collagen |
| Essential Hair Care Bundle | USD 110 per month | Monthly | Serum, Shampoo & Conditioner |
| Complete Hair Renewal Kit | USD 115 per month | Monthly | Serum, Shampoo, Conditioner, other products |
Pricing notes
All official prices are quoted in USD. Your bank or payment method converts charges to AED at their exchange rate and may add fees.
No AED-denominated prices were found in the official materials; confirm local charge amounts with your card issuer.
Your consumer rights in United Arab Emirates
14-day withdrawal (cooling-off) period
Under UAE consumer protection rules online buyers generally have a 14-day right of withdrawal for purchases of goods/services made remotely.
Mdhair’s official policies do not explicitly reference this UAE 14-day right, so it is unclear whether they automatically honour it. Confirm with Mdhair or local authorities.
How to exercise your rights in UAE
- Contact Mdhair support immediately and request cancellation/refund citing UAE consumer law and the 14-day cooling-off period.
- If Mdhair does not cooperate, file a complaint through the UAE official consumer portal for guidance or dispute resolution: UAE Consumer Protection (u.ae).
Customer experiences
Positive feedback (common themes)
Some customers report early improvements such as reduced hair fall, thicker-feeling hair, and pleasant product textures (non-greasy serum, good lather).
Customer service has been praised in many instances for fast delivery, replacements for damaged items, and proactive check-ins.
Negative feedback (common themes)
Other customers complain about lack of transparency around trial-to-subscription conversion, unexpected auto-charges, and difficulty obtaining refunds or returns.
Complaints also include late/damaged shipping, perceived high prices, limited visible ingredient disclosure, and variable treatment results.
Documentation checklist
Essential documents to gather
- Order number(s) and account email associated with your Mdhair account.
- Invoices, payment receipts, and bank/card/PayPal statements showing charges.
- Shipment tracking numbers or delivery confirmations.
Evidence for specific claims
- For returns: photos of unopened product packaging and tracking proof.
- For Money-Back Guarantee: dated scalp photos uploaded every ~30 days (per guarantee rules) and treatment adherence records.
- For disputes: screenshots of subscription terms, cancellation attempts, and support correspondence.
Common mistakes
Waiting too close to billing/shipment day
Cancelling on the billing/shipment day often fails to stop the order. Mdhair requires cancellation at least 5 business days before the next billing/shipping date.
If you wait until the shipment is billed or in transit, the order usually cannot be stopped or refunded.
Assuming third-party autopayment cancels subscription
Stopping a PayPal autopayment or similar does not automatically cancel your Mdhair subscription; you must cancel through your Mdhair account or contact Mdhair support directly.
Failing to cancel at the source (your Mdhair account) can lead to further charges or unreturned shipments.
Comparative recap
Quick comparison table
| Feature | Subscription (standard) | One-time shop purchase | Trial / Discounted First Kit |
|---|---|---|---|
| Cancellability | Cancel via account/support ≥5 business days before next shipment | Not recurring; return possible if unopened within 10 days | Can be cancelled, but kit is non-refundable |
| Refunds | Post-trial subscription kits not refundable once shipped | Unopened returns accepted within ~10 days (customer pays shipping) | Non-refundable |
| Money-Back Guarantee | Eligible first-time users (post-28 Mar 2024) after 180 days with required photo uploads | Not applicable | Not eligible for refund |
| Currency | Prices shown in USD (bank converts to AED) | Prices shown in USD | USD trial price shown |
After cancelling
Immediate next steps
- Keep a copy of your cancellation confirmation and any support correspondence.
- Monitor your bank or PayPal for any unexpected charges and keep evidence for disputes.
Helpful official links
- Subscription Terms: https://intercom.help/mdhair/en/articles/5625067-subscription-terms
- Cancellation Help: https://intercom.help/mdhair/en/articles/6970746-cancellation
- Return Policy: https://intercom.help/mdhair/en/articles/8291652-return-policy
- Money-Back Guarantee: https://intercom.help/mdhair/en/articles/9176544-money-back-guarantee
- Terms of Service: https://www.mdhair.co/terms
- UAE Consumer Protection info: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection
Address
Company address
MDalgorithms Inc.
548 Market St #86774, San Francisco, California 94104‑5401, United States
Support reminder
When contacting support about cancellations or refunds, include your order number, account email, and any supporting documents to speed resolution.
Similar cancellation services
FAQ
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Please note, Postclic cannot:
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