cancellation Ownerly: Easy Method

What is Ownerly

Service overview

Ownerly is a subscription service that provides access to real estate auction listings and property data for investors and homebuyers.

The platform offers online reports, PDF downloads and ongoing access to curated property information on a recurring plan.

How it is billed

Ownerly publishes pricing in USD and charges on a recurring subscription basis unless cancelled.

Trials (USD 1 or USD 5) upgrade into paid subscriptions unless cancelled according to the chosen trial terms.

How to cancel Ownerly

Cancel via the web app (recommended)

• Log into your Ownerly account.
• Click "Contact Us" in the footer and choose "Cancel My Account".
• Confirm the cancellation; you will receive a confirmation email.
• You can also use "Chat With Us Live" or the contact form on the "My Account" page to request cancellation.

Cancel via email or phone

• Email: send your cancellation request to [email protected]. Include your 9‑digit membership ID or registered email.
• Phone: call customer service at 1‑888‑212‑8460 (Mon - Fri 9 AM - 6 PM EST). Have your membership ID or sign‑up email ready.
• When cancelling by email or phone, state clearly that you wish to stop future charges and request a confirmation email.

What happens when you cancel

Access and reactivation

Cancelling stops future renewals but does not necessarily delete your account immediately.

You can typically log in after cancelling and reactivate later if you change your mind.

Billing and data

Cancelling mid‑term does not automatically refund the unused portion; you remain responsible for charges already billed for the current subscription period.

Ownerly retains account and billing records per its policies; request data or account deletion via support if needed.

Will I get a refund?

Refund policy summary

Refunds are handled on a case‑by‑case basis when you contact support.

Ownerly aims for customer satisfaction; refunds are typically processed internally immediately, but banks may take up to 10 days to post the credit.

Exceptions and chargebacks

• If you initiate a bank dispute/chargeback, Ownerly may permanently suspend your account and will not issue a refund for that transaction.
• Cancelling does not automatically create a refund entitlement; always request refund explicitly if you believe you qualify.

Ownerly plans and pricing

Published plans

Pricing notes

Ownerly lists prices in USD; AED values above are approximate conversions at ~USD 1 = AED 3.67.

Exact AED or App Store / Google Play storefront prices may differ; check your payment provider for local amounts.

Your consumer rights in United Arab Emirates

Local statutory rights

Ownerly’s published terms do not reference a UAE‑specific statutory 14‑day right of withdrawal; refunds are discretionary under their policy.

UAE consumers should consult local consumer protection authorities for statutory rights that may apply in their case.

Contractual terms and consequences

• Cancelling does not automatically create a refund liability; you remain responsible for the current billing period unless Ownerly agrees otherwise.
• Chargebacks can lead to account suspension and forfeiture of refund eligibility under Ownerly’s terms.
• Ownerly’s Terms & Conditions include mandatory arbitration and a class‑action waiver for disputes.

Customer experiences

Positive reports

Some users report that after initial issues, customer service cancelled their memberships and processed refunds successfully.

These successful outcomes were noted in some customer support responses and review replies.

Negative reports

• Several users report unexpected recurring charges after a $1 trial and difficulty cancelling.
• Complaints include cancellation requests being ignored, continued billing after cancellation, and lack of refunds.
• Key concerns mention hidden recurring billing and confusing cancellation steps.

Documentation checklist

Before contacting support

• Collect your 9‑digit membership ID or the email used to sign up.
• Note the date of trial start, renewal date, and the exact charge amounts.
• Keep screenshots of the account pages, billing receipts, and any cancellation attempts.

When you contact support

• State clearly you want to cancel and whether you request a refund.
• Attach supporting evidence (screenshots, transaction IDs, bank statement entries).
• Request a written confirmation and keep that email for your records.

Common mistakes

Assuming trial auto‑cancels

Many users expect a trial to end automatically; in Ownerly’s case a trial can convert to a paid subscription if not cancelled before renewal.

Always cancel before the trial end date and keep confirmation of the cancellation.

Using chargebacks as a first step

Initiating a bank dispute without first contacting Ownerly may lead to permanent account suspension and loss of refund eligibility.

Contact support first and request a cancellation and refund before escalating to your bank.

Comparative recap

Quick method comparison

After cancelling

What to monitor

Watch your bank or card statement for any unexpected post‑cancellation charges over the following billing cycle.

If a charge appears, contact Ownerly support and include transaction details and your cancellation confirmation.

Helpful links and contacts

• Ownerly main site: https://www.ownerly.com/
• Contact / support page: https://www.ownerly.com/contact-us
• Email support: [email protected]

Address

Corporate mailing address

MSC - 414887 PO Box 105168 Atlanta, GA 30348-5168

Support hours

Phone support: Mon - Fri, 9 AM - 6 PM EST. Use the contact page or email outside those hours.