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cancellation Prose: Easy Method
What is Prose
Overview
Prose is a personalized hair-care brand that creates custom shampoos, conditioners, treatments and supplements based on individual hair profiles.
The service operates on a direct-to-consumer model with one‑time purchases and recurring subscription deliveries for reorders.
Core features
Prose builds formulas from a personal questionnaire and offers a subscription option to receive refills automatically.
The company advertises a first-order satisfaction promise and customer support via email and site contact tools.
How to cancel Prose
If purchased via Google Play
- Open the Google Play Store app on your Android device.
- Go to Menu > Subscriptions, select the Prose subscription and tap Cancel subscription.
- Confirm cancellation and keep a screenshot or confirmation email for your records.
If purchased via Apple (App Store / iTunes)
- On your iPhone/iPad go to Settings > [Your Name] > Subscriptions.
- Find the Prose subscription, tap it and choose Cancel Subscription.
- Save any on‑screen confirmation or a screenshot showing the cancellation date.
If purchased directly on the web (Prose.com)
- Cancel via your online account My Subscription page if available (look for a "Cancel Subscription" button).
- Or email customer service at [email protected] requesting cancellation.
- Note: orders already placed before cancellation may still be processed and billed.
What happens when you cancel
Deliveries and renewals
Cancellation stops future recurring shipments and auto‑renewal once processed by Prose or the platform used to subscribe.
Any order already placed before the cancellation date is usually still shipped and charged.
Account and data
Your Prose account typically remains active unless you request deletion; your profile and order history are retained for support purposes.
If you want data removed, request account deletion explicitly via Prose customer support.
Will I get a refund?
Standard refund policy
Prose advertises a 30‑day money‑back guarantee on first orders (The Prose Promise™) allowing returns within 30 days of delivery for a refund or formula adjustment.
Shipping costs and customs duties are stated as non‑refundable, and complimentary/free items are generally ineligible for refund.
Process and exceptions
- To request a refund contact Prose support (email) and describe the issue with photos if relevant.
- Prose may offer troubleshooting tips first; if a return is approved they may provide a prepaid return label.
- Refunds typically exclude original shipping and any import/customs charges paid by the customer.
Prose plans and pricing
Available pricing information
No official Prose subscription pricing in AED for UAE was published in Prose's global documentation (2024/2025).
Third‑party importers show one‑time supplement prices in AED; these exclude shipping and customs.
How prices may vary
Local importers, resellers or marketplace sellers can set AED prices that differ from Prose's direct pricing.
Check the seller page for shipping, duties and return conditions before purchase.
| Plan | Price (AED) | Period | Features | Source note |
|---|---|---|---|---|
| Scalp Balance & Hair Growth Supplements | AED 271 | One‑time | Clinically proven growth complex; vegan; biotin | Third‑party importer (Ubuy UAE) - excludes shipping & customs |
| Women’s Age 18 - 44 Hair Growth & Fullness Boost Supplements | AED 308 | One‑time | Clinically proven growth complex; vegan; biotin; 1‑month supply | Third‑party importer (Ubuy UAE) - excludes shipping & customs |
Your consumer rights in United Arab Emirates
What is known about Prose and UAE consumers
Prose’s public policies appear standardized globally and do not show UAE‑specific contractual terms or a local 14‑day cooling‑off period.
Their stated remedy is a 30‑day money‑back guarantee for first orders rather than a statutory local cooling‑off right.
How UAE consumers can protect themselves
- Keep order confirmations, payment receipts and all communications with Prose.
- Document dates of delivery, cancellation attempts and any unwanted charges.
- If a dispute is unresolved, you may escalate to your payment provider or pursue a complaint with UAE consumer protection authorities.
Customer experiences
Positive feedback
Some customers praise product quality and specific formulations such as conditioners, masques and scalp treatments.
There are long‑term anecdotal reports of improved hair condition for certain users.
Common complaints
Frequent negative reports concern difficulty cancelling subscriptions, charges after cancellation and poor responsiveness from customer service.
Customers also report issues with automatic renewals and shipment frequency not matching their selected interval.
Documentation checklist
What to gather before you contact Prose
- Order number(s) and dates of purchase/delivery.
- Screenshots of subscription settings or cancellation attempts.
- Payment records showing charges you dispute (bank/credit card statements).
How to present your case
- Email a clear, chronological summary to [email protected] with attachments.
- Request a confirmation of cancellation and any return instructions in writing.
- If needed, keep evidence ready for your bank or consumer protection complaint.
Common mistakes
Cancellation errors
Relying solely on deleting the app or logging out does not cancel a subscription - you must cancel through the platform (Google/Apple) or Prose account/email.
Example: a user deleted the app but continued to be billed because the subscription remained active in the App Store.
Refund and return errors
Assuming shipping and duties are refundable can delay expectations - Prose states those are non‑refundable.
Example: returning a first order without confirming return approval led to the customer being responsible for return shipping and customs charges.
Comparative recap
Quick comparison
The table below summarizes how Prose handles cancellations, refunds and pricing visibility for UAE consumers.
What to watch
Pay attention to where you purchased (Google/Apple/web/third‑party) because the cancellation route and refund responsibility differ.
| Feature | What Prose offers | What UAE consumers should know |
|---|---|---|
| Cancellation methods | Cancel via account page, email or platform subscription settings | Use the correct channel (Google Play / Apple / Prose web) to stop renewals |
| Refund policy | 30‑day money‑back guarantee on first orders (exceptions apply) | Shipping/duties and free items are usually non‑refundable |
| Pricing in UAE | No published AED subscription prices; some one‑time items shown by resellers | Expect additional shipping & customs when buying via importers |
| Customer support | Primary support by email and site contact tools | Responses may be slow; keep records and escalate to payment provider if needed |
After cancelling
Immediate checks
- Confirm cancellation via email or screenshot from the subscription platform.
- Monitor your bank/credit card for final charges and disputed refunds over the next billing cycle.
Helpful links and next steps
- Prose official site - account and contact entry point.
- Prose returns & The Prose Promise™ - refund/return information from Prose.
- Google Play subscriptions support - cancel and manage Android subscriptions.
- Apple subscriptions support - manage and cancel subscriptions on Apple devices.
Address
Mailing address
Prose Attn: Customer Service
10 Grand Street, New York, NY 11249, United States of America
Contact email
For cancellations and support email: [email protected]
For general information visit: https://prose.com/
Similar cancellation services
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Written by Salem Al Awar
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Prose subscription purchased via Google Play, open the Google Play Store app, go to Menu > Subscriptions, select Prose, and tap Cancel subscription. Keep a screenshot or confirmation email for your records.
If you subscribed through the Apple App Store, go to Settings on your iPhone/iPad, tap [Your Name] > Subscriptions, find Prose, and choose Cancel Subscription. Save any confirmation screenshot for your records.
After canceling your Prose subscription, your account remains active unless you request deletion. Your profile and order history will be retained for support purposes.
Prose offers a 30-day money-back guarantee on first orders, allowing you to request a refund within 30 days of delivery. Contact Prose support to initiate the refund process.
To cancel a subscription purchased directly on Prose.com, visit your My Subscription page and look for a 'Cancel Subscription' button, or email customer service at [email protected] requesting cancellation. Keep proof of your cancellation.