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Cancel SITTERCITY online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sittercity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Sittercity: Easy Method
What is Sittercity
Overview
Sittercity is an online platform that connects families with caregivers for childcare, pet care, and senior care. It allows users to browse profiles, read reviews, message candidates, and schedule interviews.
Primary features
Key features include searchable caregiver profiles, messaging, reviews, and optional Premium membership for expanded access. The service is US‑based but can be accessed from the UAE via the website or mobile apps.
How to cancel Sittercity
Cancel using the website (recommended)
- Sign in at Sittercity.com.
- Go to Account Settings and downgrade to Basic to end the Premium membership.
- Save or screenshot confirmation; this method is fastest and provides instant confirmation.
- See Sittercity's official guidance: Sittercity Help Center - refunds & cancellations.
Cancel from mobile / app stores
- iOS App / App Store: Manage and cancel subscriptions via Apple in iOS Settings or the App Store subscription management.
- Google Play / Android: Sittercity documentation does not provide explicit Google Play instructions; typically subscriptions are managed in Google Play subscription settings (this is unverified for Sittercity).
- If you cannot cancel via the store, contact the store (Apple/Google) for subscription billing support.
What happens when you cancel
Access after cancellation
If you cancel a Premium membership before the renewal date, you generally retain Premium access until the end of the paid billing period. After that, your account reverts to Basic access.
Data and account status
Your Sittercity profile, messages, and application data typically remain on your account unless you request deletion. Canceling membership does not automatically delete your profile.
Will I get a refund?
Sittercity refund policy
Sittercity states that Premium membership purchases and renewal fees are non‑refundable. There are no refunds or credits for partial‑month periods.
Official reference: Sittercity Help Center - refunds & cancellations.
Exceptions and practical notes
- There is no mention of a 14‑day cooling‑off right in Sittercity's public policy.
- If you believe an error occurred (e.g., unauthorized charge), contact Sittercity support promptly and keep documentation of charges.
- App store purchases (Apple/Google) are often subject to the store's refund rules, not Sittercity's; contact the relevant store for app purchase disputes.
Sittercity plans and pricing
Current published pricing (USD)
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium (USD) | USD 35.00 | Monthly | Full Premium access |
| 3‑Month Premium (USD) | USD 70.00 (~USD 23.33/mo) | Quarterly | Full Premium access |
| Annual Premium (USD) | USD 140.00 (~USD 11.67/mo) | Annual | Full Premium access |
Regional pricing note
No exact AED pricing for the United Arab Emirates was publicly available at the time of this guide. Regional pricing may differ and can appear during checkout or via direct inquiry to Sittercity.
Your consumer rights in United Arab Emirates
Relevant UAE protections
UAE consumer protection laws - such as the Federal Consumer Protection framework - can provide rights for online purchases and e‑commerce transactions. Specific rights and remedies can vary by case and implementation.
How to proceed in the UAE
- Check local consumer protection resources if you believe you are entitled to a refund under UAE law.
- Keep receipts, screenshots of transactions, and any communication with Sittercity or app stores to support your case.
- If necessary, file a complaint with local consumer protection authorities or your payment provider (bank/card issuer) for disputed charges.
Customer experiences
Positive feedback
Many users praise Sittercity's customer support and the usability of the portal, reporting quick and helpful interactions when issues are resolved.
Negative feedback
Common complaints include no refunds for unused periods, surprise auto‑renewals, issues with account bugs, and reports of fake or unresponsive users on the platform.
Documentation checklist
What to collect before you cancel
- Account email and username used with Sittercity.
- Payment receipts, bank or card statements showing the charge.
- Screenshots of your Account Settings and any confirmation messages.
What to keep after cancellation
- Cancellation confirmation or screenshot.
- Support ticket numbers, emails, or phone call logs if you contacted Sittercity.
- Correspondence with Apple or Google if the purchase was made via an app store.
Common mistakes
Failing to cancel the correct subscription
Users sometimes cancel the Sittercity account but not the app‑store subscription, which continues to auto‑renew. Verify where the charge originates (Sittercity vs App Store).
Not saving confirmation
Many disputes are harder to resolve without evidence. Always save screenshots or confirmation emails when you change plan or cancel.
Comparative recap
Quick comparison of cancellation methods
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Web (Account Settings) | High - immediate confirmation | Low - Sittercity policy: non‑refundable | Preferred method; see help article for details. |
| iOS / App Store | Medium - manage via Apple settings | Depends on Apple refund policies | Use Apple subscription management for cancellation and refund requests. |
| Google Play / Android | Unknown - typically via Google Play | Unverified for Sittercity; depends on Google Play | Sittercity documentation lacks explicit Google Play instructions. |
| Email / Phone / Postal | Low - slower, may require follow‑up | Low - per Sittercity policy | Useful if you cannot access your account; keep records of communications. |
After cancelling
Verify cancellation
Check your account settings for confirmation that you have been downgraded to Basic. Save confirmation screenshots or emails for your records.
Helpful links and next steps
- Sittercity main site: https://www.sittercity.com/
- Sittercity refunds & cancellations help article: Sittercity Help Center - refunds & cancellations
- If charged via Apple or Google, contact the relevant store for purchase disputes.
Address
Corporate office
20 West Kinzie Street #1500, Chicago, Illinois 60654, United States.
Contact reminder
If you need further help, contact Sittercity Support through the Help Center on the official site and retain all supporting documentation when you do so.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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