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cancellation Spokeo: Easy Method
What is Spokeo
Service overview
Spokeo is a people-search engine that aggregates public records, social media profiles, and other online data into searchable reports.
It operates on a subscription model and is commonly used for contact lookups, background information, and people-finding searches.
How it is delivered
Spokeo is accessed via its website and mobile apps, with subscriptions billed through Spokeo directly or via app stores.
Users receive results through the site/dashboard and can manage membership settings in their account area.
How to cancel Spokeo
Cancel via web (recommended)
- Log into your Spokeo account on the website.
- Go to Account > Subscription or Manage Subscription.
- Click "Cancel Subscription" and follow on-screen prompts.
- Wait for a confirmation email that your subscription was cancelled.
Cancel via email or phone
- Send an email to [email protected] or [email protected] requesting cancellation; include your account email, full name, and last four digits of your payment method.
- Call Spokeo customer support at one of their numbers (for example: +1-613-416-8568, 1-888-271-9562, 1-888-906-0850, or 1-888-906-0849) and request cancellation and written confirmation.
- Ask the agent to confirm the cancellation in writing and note any reference number provided.
Cancel via app stores
- If your subscription was purchased through Apple App Store, cancel in Settings > your name > Subscriptions.
- If purchased through Google Play, cancel in the Play Store > Subscriptions.
- App-store cancellations must be done in the corresponding store; Spokeo cannot cancel app-store charges for you.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of your current billing cycle.
Cancellation stops auto-renewal but does not usually provide immediate credit for unused time.
Account and data
Your account and any saved searches or settings generally remain accessible unless you request account deletion.
If you want personal data removed, contact Spokeo support and request deletion in addition to cancelling the subscription.
Will I get a refund?
Standard refund policy
Spokeo generally does not offer refunds for unused portions of prepaid subscriptions; cancelling normally only stops future renewals.
Expect access to continue through the paid billing period after cancellation unless otherwise agreed.
Exceptions and how to request a refund
- Spokeo may offer a 7-day money-back guarantee in some cases when cancelled soon after a charge.
- Accidental renewals or unauthorised charges can sometimes be considered for partial refunds - provide transaction details when you contact support.
- To request a refund, email [email protected] or [email protected] and include account email, name, charge date, amount charged, and last four digits of the payment method.
Spokeo plans and pricing
Pricing availability
No official AED pricing for UAE users is published on Spokeo's site; list prices are typically shown in USD.
To see exact local charges, check your App Store region or contact Spokeo support for clarification.
Contact for pricing
| Plan | Price / Note |
|---|---|
| Individual / Monthly | Contact for pricing (Spokeo lists prices in USD on its site) |
| Individual / Annual | Contact for pricing (convert USD to AED at current exchange rate) |
| App-store subscriptions | Price shown in your App Store (Apple/Google) for your region |
Your consumer rights in United Arab Emirates
Relevant UAE laws
Under Federal Law No. 15 of 2020 on Consumer Protection, digital services must meet promised quality standards and consumers may seek compensation or refunds for defective or misrepresented services.
Federal Decree-Law No. 14 of 2023 on trading by modern technological means also protects consumers for services that are defective, incomplete, or misrepresented.
How to enforce your rights
- If Spokeo refuses a valid refund or fails to meet promised quality, you can file a complaint with the relevant UAE economic department (for example the local Department of Economy / DED).
- Keep evidence - receipts, screenshots, emails - and reference the specific law or consumer protection regulation when filing a complaint.
Customer experiences
Positive reports
Some users report satisfactory service and responsive customer care, with successful resolution of billing issues in individual cases.
Positive feedback often cites helpful support agents and occasional refunds after disputes.
Negative reports
Many users complain about unexpected renewal charges and difficulty locating clear cancellation links or instructions.
Other common issues reported include perceived low value or inaccurate results and challenges obtaining refunds for unwanted renewals.
Documentation checklist
What to include when requesting cancellation
- Account email address and full name used for the Spokeo account.
- Last four digits of the payment method and the date of the most recent charge.
- Any confirmation or subscription ID shown in your account or receipt.
What to include when requesting a refund or filing a complaint
- Transaction receipts, bank or card statement line showing the charge, and screenshots of account subscription page.
- Copies of email correspondence with Spokeo and any chat or phone reference numbers.
Common mistakes
Assuming cancellation was completed
Many users assume cancellation succeeded without waiting for written confirmation; always obtain and keep a confirmation email or reference number.
If you do not receive confirmation, follow up by email or phone and keep records of your attempts.
Using the wrong cancellation route
If you purchased via the Apple App Store or Google Play, cancelling on the Spokeo website will not stop future charges - use the correct store subscription manager.
Similarly, contacting support without providing identifying details slows resolution; include account email and payment details.
Comparative recap
Quick comparison table
| Feature | Spokeo | App-store subscription (Apple/Google) |
|---|---|---|
| How to cancel | Web account, email, or phone; also app-store cancellation if purchased there | Cancel in the respective App Store subscription manager |
| Refunds | Generally no refunds; 7-day money-back sometimes available - case-by-case | Refunds handled per App Store policies and may require separate requests |
| Local pricing | Listed in USD on Spokeo site; no official AED pricing published | Store shows local currency price for your region |
After cancelling
Steps to confirm and follow up
- Keep the cancellation confirmation email and any reference number you received.
- Monitor your bank or card statement to ensure no further charges are processed.
Helpful links
- Spokeo official website
- Spokeo help: How to cancel a Spokeo subscription
- UAE Federal Law No. 15 of 2020 on Consumer Protection (official)
Address
Spokeo corporate address
199 South Los Robles Avenue, Pasadena, CA 91101, United States.
Support contacts
- Emails: [email protected], [email protected]
- Phone examples: +1-613-416-8568, 1-888-271-9562, 1-888-906-0850, 1-888-906-0849
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Written by Hessa Al Mansoori
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.