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Cancellation service #1 in UAE
cancellation Surfwell: Easy Method
What is Surfwell
Overview
Surfwell is a subscription-based wellness service centered on surf culture, offering surf lessons, retreats, and personalized coaching through curated experiences.
Service scope
Surfwell operates retreats and surf school lessons (notably in Indonesia) and markets membership-style access to wellness and surf-related programs.
How to cancel Surfwell
General cancellation steps
- Locate your booking or subscription details (reference number, date, receipt).
- Contact Surfwell as soon as possible using one of the official methods below.
- If you booked through the App Store or Google Play, note the platform policy (see below) before requesting cancellation.
Methods and sample wording
- Email: send a clear request to [email protected] with booking reference, dates, and reason for cancellation.
- WhatsApp: message +62 878-8036-3366 with the same information and ask for written confirmation of receipt.
- Website: use the contact form at https://surfwells.com/ and keep a copy of your submission.
What happens when you cancel
Access and subscriptions
Cancellation requests typically stop future renewals and future access to subscription content, once processed by Surfwell.
Account data and records
Surfwell may retain booking and account records per their policies. If you need data deleted or exported, request this explicitly in your contact message.
Will I get a refund?
Official Surfwell policy
SurfWell LLC's stated policy is that all bookings are final and no refunds or rescheduling options are provided.
Practical exceptions and platform purchases
- For web bookings: Surfwell asks users to notify the provider as soon as possible to cancel or reschedule, but no formal refund terms are published.
- For purchases or bookings via App Store / Google Play: SurfWell states there are no cancellations or reschedules and does not offer refunds; platform disputes may be handled separately by Apple/Google but are not guaranteed.
Surfwell plans and pricing
Pricing availability
No public retail pricing for Surfwell subscriptions or lessons in the United Arab Emirates was found in verified sources.
How to get a quote
Contact Surfwell directly to request current pricing and package details for your region or selected retreat.
| Plan | Price |
|---|---|
| Contact for pricing | Contact Surfwell via surfwells.com or email |
Your consumer rights in United Arab Emirates
Key rights and channels
There is no verified evidence that Surfwell grants a 14-day cooling-off period in the UAE.
If a service is not delivered as promised you may submit a complaint to UAE authorities.
How to file complaints
- File a complaint with the UAE Ministry of Economy Consumer Protection via their official site: https://www.economy.gov.ae/.
- Use the Dubai Consumer platform or the Dubai Consumer App for complaints in Dubai: https://www.dubaiconsumer.ae/.
- When filing, include booking evidence, receipts, and correspondence to strengthen your case.
Customer experiences
Availability of reviews
No verified positive or negative customer reviews for Surfwell in the UAE were found in the provided data.
Common reported themes
Available service notes highlight curated surf retreats and lessons, but also a strict no-refund, no-reschedule approach in Surfwell's stated FAQ and App Store/Google Play policies.
Documentation checklist
What to prepare before contacting Surfwell
- Booking reference number, booking date, and trip or lesson details
- Payment receipts, bank or card statement lines showing the charge
- Screenshots or copies of any confirmation emails or messages
What to prepare if filing a complaint
- All correspondence with Surfwell (email/WhatsApp logs)
- Passport/ID copy used for booking and proof of travel if relevant
- Any evidence showing the service was not delivered as promised
Common mistakes
Assuming app-store purchases are managed by Surfwell
Many users assume Surfwell will process refunds for App Store/Google Play bookings; Surfwell's FAQ states these bookings are final and not cancellable by Surfwell.
Delaying notification and missing documentation
Waiting too long to notify the provider or not saving receipts and messages reduces your options for dispute resolution with Surfwell or UAE authorities.
Comparative recap
Quick comparison
| Feature | Surfwell | Surfline (UAE App Store data) |
|---|---|---|
| Cancellation policy | Bookings final; web bookings: notify provider to request changes (no formal terms published). | Depends on app store and Surfline terms (subscription-based access). |
| Refunds | No refunds under any circumstances per Surfwell FAQ. | Refunds subject to platform and Surfline policy; subscriptions billed via app stores follow store rules. |
| Pricing (UAE) | No public Surfwell pricing found for UAE; contact Surfwell. | Surfline app prices on UAE App Store: Premium Monthly AED 22.99; Annual AED 199.99; Forecast AED 99.99; Premium+ AED 299.99. |
After cancelling
Immediate actions
- Ask Surfwell for written confirmation of cancellation and retain it.
- Check your bank/card statement for any pending or posted charges.
Further steps if issues persist
- If Surfwell does not resolve a service issue, file a complaint via the UAE Ministry of Economy: https://www.economy.gov.ae/.
- Use the Dubai Consumer platform for Dubai-specific complaints: https://www.dubaiconsumer.ae/.
Address
Surfwell office
Lombok Office: Jl. Mawun No.33, Kuta, Kecamatan Pujut, Kabupaten Lombok Tengah, Lombok, Nusa Tenggara Barat 83573
Contact details
Email: [email protected]
WhatsApp: +62 878-8036-3366
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Written by Sara Al Tamimi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.