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Cancel TIER
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tier service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Tier: Simple Process
What is Tier
Service overview
Tier is a micromobility provider offering electric scooters and bikes for short urban trips through a mobile app and prepaid packages. It operates in the United Arab Emirates under local terms and conditions.
How customers use Tier
Users unlock vehicles via the Tier app, pay per ride or buy prepaid packages, and manage their account and purchases through the app or web portal. Support is available by email and phone.
How to cancel Tier
Cancel via the Tier app (recommended)
- Open the Tier mobile app and sign in to your account.
- Go to Account or Purchases, locate the prepaid package or subscription, and select Cancel.
- Confirm cancellation and keep a screenshot or confirmation message for your records.
Cancel by email or phone
- Email support at support@tier.app with your account details, purchase date and reason for cancellation.
- Call the UAE support number +971 800 003 20857 to request cancellation and note the agent’s name and reference number.
What happens when you cancel
Access and remaining balance
If you cancel a prepaid package within the cooling-off period and have not used the service, access to the package benefits ends and the full amount is refundable.
If you have used the service during the cooling-off period, the refund will be reduced pro-rata to reflect usage.
Renewal and data
For recurring subscriptions, cancellation stops future renewals but does not affect charges already incurred. Your account and ride history remain accessible unless you request account deletion.
Tier retains transaction records and may keep minimal account data as required by law; request data deletion via support if needed.
Will I get a refund?
Standard refund policy
Under UAE prepaid package terms, you have a 14-day cooling-off right from the date of purchase.
If unused during that period you receive a full refund; if used, the refund is reduced pro‑rata based on usage.
Refund timing and exceptions
- Refunds are processed via the original payment method and are completed no later than 14 days after cancellation notification.
- No cancellation fees apply for prepaid packages under the cooling-off right.
- If the purchase was made via an app store (App Store / Google Play), Tier’s UAE terms do not include separate app-store provisions; contact Tier support to clarify the route for a refund.
Tier plans and pricing
Known pricing in UAE
Pricing shown below reflects the publicly available standard pay-as-you-go rate. Prepaid package prices and subscription offers vary and are displayed in the app.
How to view full pricing
Open the Tier app to see current prepaid packages, subscription details and local prices in AED.
| Plan | Type | Price (AED) | Period | Notes |
|---|---|---|---|---|
| Pay-as-you-go (standard) | Per ride | AED 3 unlock + AED 1 per minute | Per ride | No subscription; charged per use |
| Prepaid packages / Subscriptions | Package / recurring | Contact for pricing | Varies (see app) | Available in-app only; prices shown in the Tier app |
Your consumer rights in United Arab Emirates
Cooling-off and refunds
Consumers have a 14-day right of cancellation for prepaid packages from the date of purchase under Tier’s UAE prepaid terms.
Refunds follow the 14-day rule: full refund if unused; proportional refund if partially used.
Statutory protections and jurisdiction
- Tier’s cancellation policy does not affect your statutory consumer rights under UAE law.
- Limitations of liability do not exclude liability for death, personal injury, fraud or breaches of legal rights.
- Governing law and disputes fall under the courts of the relevant emirate (Dubai or Abu Dhabi) per Tier’s terms.
Customer experiences
Positive reports
Some users report pleasant experiences with quick rides and easy app use, noting convenience for short urban trips.
Positive feedback highlights simple unlock and ride flows when the app and vehicles work as expected.
Common negative reports
- App glitches preventing ride start or end, leading to frustration.
- Billing issues such as unexplained charges, delayed refunds, and invoice mismatches.
- Customer support delays in resolving disputes or refund requests.
Documentation checklist
What to prepare before you cancel
- Order or receipt showing purchase date and amount.
- Account email, username and phone number used with Tier.
- Evidence of usage (ride history) if disputing pro‑rata charges.
What to include when contacting support
- Clear statement: “I wish to cancel my prepaid package” and purchase date.
- Preferred refund method and original payment details for faster processing.
- Attach screenshots of the app purchase, transaction receipt and any error messages.
Common mistakes
Missing the 14-day window
Waiting longer than 14 days from the purchase date can forfeit the cooling-off cancellation right for prepaid packages.
Always check the purchase date and act promptly if you want to cancel under the cooling-off rule.
Poor documentation and wrong contact channel
Not saving receipts or screenshots delays refunds and dispute handling. Keep evidence of purchase and usage.
Trying to cancel only via an app-store dispute can complicate matters - start with Tier support (app or email) if the purchase was made through Tier’s web/app.
Comparative recap
Quick comparison
The table below summarizes how pay-as-you-go and prepaid packages differ for UAE customers regarding cancellation and refunds.
How to use this recap
Use the table to identify which plan you bought and the applicable cancellation route before contacting support.
| Plan | Type | Cancellation right | Refund timeline | How to cancel |
|---|---|---|---|---|
| Pay-as-you-go | Per-ride | Not applicable (no subscription) | Charges are final for completed rides | Contact support for billing disputes |
| Prepaid package / Subscription | Package / recurring | 14-day cooling-off right from purchase date | Processed within 14 days via original payment method | Cancel via app, email support@tier.app or phone |
After cancelling
Monitoring the refund
Check your payment method for the refund within 14 days. Contact support if the refund has not arrived after 14 days.
Keep cancellation confirmation and any reference numbers until the refund posts to your account.
Further help and escalation
- Contact Tier support: support@tier.app.
- Visit the TIER official site for account and help pages.
- If unresolved, consider local consumer protection channels or legal advice under UAE law.
Address
Tier UAE office location
Maple Leaf Business Center, Office 1707, Iris Bay Tower, Dubai, UAE.
Support contacts
Email: support@tier.app
Phone: +971 800 003 20857