Cancellation Truthfinder: Easy Method

What is TruthFinder

Overview

TruthFinder is an online background-check service that provides public-record searches, contact details, criminal records, and related people-finding reports.

The service is US-based and primarily offers subscriptions purchased directly via its website; in-app subscriptions may be processed through app stores.

Typical uses

Users commonly use TruthFinder to research people, verify identities, or locate contact information and public records.

Reports can include court records, addresses, phone numbers, and social media links, but accuracy and coverage vary by jurisdiction.

How to cancel TruthFinder

Preferred: Web (Membership Settings)

• Log into your account at TruthFinder.
• Go to Membership Settings (Account or Billing) and scroll down to find "Cancel Subscription."
• Click "Cancel Subscription" and follow the prompts. You will retain access until the end of the current billing cycle.

Alternative methods: Phone and Email

• Phone: Call TruthFinder support at (855) 921‑3711 (US number). Business hours: Mon - Fri, 7 a.m. - 4 p.m. PT.
• Email: Send a cancellation request to [email protected] including your full name, billing address, and account/login details.
• Note: If you subscribed via the App Store or Google Play, you may need to cancel through the respective app store - those steps are handled by Apple/Google, not TruthFinder web support.

What happens when you cancel

Access after cancellation

When you cancel a direct web subscription, you typically retain access until the end of the current paid billing period.

After the period ends, account access to premium reports and unlimited searches is revoked unless you re-subscribe.

Data and account status

Cancelling a subscription generally stops renewals but does not necessarily delete your account or stored search history.

If you need data removal, contact support and request account deletion; follow-up confirmation may be required.

Will I get a refund?

Official policy

TruthFinder's published terms indicate a "no refund" policy for subscriptions; refunds are not guaranteed and are handled case-by-case.

Officially, refunds are rare and depend on the company's discretion and the specifics of the charge.

Practical exceptions

• Some users have reported receiving partial or full refunds after contacting support and escalating the issue.
• If you believe a charge was a mistake, document payment details and contact support promptly to request review.

TruthFinder plans and pricing

Pricing availability

No verified AED-specific pricing for TruthFinder in the United Arab Emirates was found for 2024/2025.

TruthFinder lists prices in USD on its site; for exact costs contact TruthFinder directly or check the account billing page.

Contact for exact pricing

If you need current price information, log into your account or contact support at [email protected].

Your consumer rights in United Arab Emirates

General UAE consumer protections

UAE consumers are protected by federal consumer laws such as Federal Law No. 15 of 2020 on Consumer Protection.

These laws cover unfair commercial practices and consumer rights, but specific refund rules for online subscriptions are not explicit in available sources.

What you can do in the UAE

• Review your payment method protections (bank chargeback or card issuer dispute) if you believe charges are unauthorized.
• Contact local consumer-protection authorities or consult the UAE government portal for guidance on disputes: u.ae.

Customer experiences

Positive feedback

Some reviewers praise helpful customer-service agents who process cancellations and refunds efficiently when escalated.

Other users appreciate the depth of data and unlimited-report features when the subscription works as expected.

Negative feedback

Frequent complaints include unexpected continuing charges after cancellation and difficulty obtaining refunds.

Users also report occasional inaccuracies in reports and confusion over subscription billing and in-app purchase handling.

Documentation checklist

What to prepare before contacting support

• Full name as on account and primary email used for login.
• Billing address and last 4 digits of the payment card used.
• Subscription date, transaction receipts, and screenshots of billing or account pages.

How to present your request

• State clearly: "Please cancel my subscription and confirm the date access ends."
• If requesting a refund, explain the reason and attach supporting evidence (unauthorised charge, duplicate payment, etc.).

Common mistakes

Assuming cancellation via site removes all charges

Example: Cancelling a web subscription stops renewals for that service but does not automatically reverse prior charges.

Keep billing receipts and check the account billing page to confirm cancellation was recorded.

Ignoring app-store subscriptions

Example: Users who subscribed through Apple or Google Play often try to cancel via the website, but must cancel through their App Store or Google Play account.

Check your app-purchase history if the subscription appears on your Apple/Google statement rather than on a card billed directly by TruthFinder.

Comparative recap

Quick feature comparison

After cancelling

What to monitor

Confirm cancellation by checking your account Membership/Billing screen and saving any confirmation emails or screenshots.

Monitor your card statement for unexpected renewals in the next billing cycle and act quickly if charges occur.

Helpful links

• TruthFinder official site - account login and membership settings.
• Support email: [email protected] (use for written cancellation requests and records).
• UAE government portal for consumer guidance: u.ae.

Address

Corporate mailing address

TruthFinder (corporate contact): 2534 State Street, Suite 473, San Diego, CA 92101, United States.

Support hours and contact

Phone support (US): (855) 921‑3711, business hours Mon - Fri, 7 a.m. - 4 p.m. Pacific Time.

Primary support email: [email protected] for cancellations and billing inquiries.