Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Amazon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Amazon: Easy Method
What is Amazon.ae
Overview
Amazon.ae is Amazon's online marketplace serving customers in the United Arab Emirates, offering millions of products, fast delivery options and Prime membership benefits.
Scope of this guide
This guide explains how to cancel orders and Prime membership, what to expect with refunds and returns, your UAE consumer rights, and practical steps after cancellation.
How to cancel Amazon.ae
Cancel an order (website)
- Sign in to your Amazon.ae account and go to Your Orders.
- Find the order and click Cancel Items within 30 minutes of placing the order.
- If the 30-minute window has passed, submit a cancellation request to the seller from the order page.
Cancel an order (mobile app)
- Open the Amazon app, tap Your Orders and locate the order.
- Tap Cancel Items within the same 30-minute window to stop fulfillment.
- After 30 minutes, use the in-app messaging or the order page to request cancellation from the seller.
Cancel Amazon Prime membership
- Go to Your Account > Prime Membership (Manage Membership) to view membership status.
- Follow prompts to End Membership or Turn Off Auto-Renewal; if on a trial, you can end the trial here.
- Contact Amazon customer service via Amazon.ae Contact Us for help with complex cases.
What happens when you cancel
Order cancellation effects
If you cancel within the allowed window, Amazon stops processing and shipping the item and the order is marked cancelled in Your Orders.
If the order has already shipped, cancellation is not possible; you must follow the return process after delivery.
Prime membership cancellation effects
Cancelling Prime will stop future billing and may end access to Prime benefits. Access during a paid period or trial depends on Amazon's membership terms.
Data such as order history and account details remain in your account; membership settings and preferences are retained unless you delete the account.
Will I get a refund?
Refunds for cancelled orders
If an order is cancelled before shipping, Amazon typically issues a refund to the original payment method. Processing time varies by bank or card issuer.
If the order shipped and you return it, refunds follow the returns process once the item is received and inspected by Amazon or the seller.
Returns and legal exceptions
- Return window: request a return within 30 days of delivery. After approval, you must ship the item back within 14 days (postmark date).
- UAE consumer law: under UAE Federal Law No. 24 of 2006, you are entitled to a refund if a product is faulty or not as described; retailers cannot advertise “No Refunds”.
Amazon.ae plans and pricing
Official Prime plans
The table below lists the standard Prime plans and official prices for Amazon.ae as published by Amazon.
Notes on trials and promotions
New users may be eligible for a 30-day free trial. Limited-time promotions can offer discounted rates; official standard rates are shown in the table.
| Plan | Price | Billing Period | Features |
|---|---|---|---|
| Monthly | AED 16.00 | Monthly | Full Prime benefits (fast shipping, Prime Video, Prime Gaming, early deals) |
| Annual | AED 140.00 | Annual | Same full Prime benefits; best value (approx. AED 11.67/month) |
Your consumer rights in United Arab Emirates
Legal protections
UAE consumer protection law (Federal Law No. 24 of 2006) entitles customers to remedies if goods are defective, unsafe or not as described.
Retailers in the UAE cannot lawfully refuse refunds or exchanges by advertising “No Refunds” or similar terms.
How to escalate
- First attempt resolution with Amazon via Your Orders and Contact Us on Amazon.ae.
- If unresolved, escalate to UAE government consumer services such as the official UAE consumer protection pages: UAE Government - Consumer Protection.
Customer experiences
Positive reports
Many customers report fast delivery (including next-day) and straightforward returns on Amazon.ae, praising ease for common orders and simple return labels.
Some reviews highlight a smooth shopping experience and effective delivery tracking when everything works as expected.
Negative reports
Complaints include damaged or late deliveries, orders marked delivered but not received, and issues with wrong or missing items.
Some users report difficulties in securing timely refunds or satisfactory support in complex dispute cases.
Documentation checklist
Essential items to keep
- Order number and order confirmation email or screenshot.
- Payment receipt or bank/card statement showing the charge.
- Photographs of damaged items, packaging, and delivery labels.
When contacting support
- Include dates (order date, delivery date), tracking number, and a clear description of the issue.
- Keep copies of seller messages and any return approval or shipping receipts.
Common mistakes
Timing errors
Attempting to cancel an order after the 30-minute cancellation window without realizing the order has already entered fulfillment is a common mistake.
Check Your Orders immediately after placing a purchase if you think you might cancel.
Documentation and return errors
Failing to keep proof of delivery, not following the approved return shipping window (14 days after approval), or discarding original packaging can delay refunds.
Also avoid assuming “no refund” notices override UAE consumer law - these notices are not legally enforceable.
Comparative recap
Quick comparison
| Item | Web / App cancellation | Return request window | Refund / Legal rights |
|---|---|---|---|
| Order cancellation | Cancel within 30 minutes via Your Orders; otherwise request seller cancellation | Request return within 30 days of delivery | Refunds processed to original payment method; UAE law protects against faulty/not-as-described items |
| After shipment | Cannot cancel after shipment; use returns process after delivery | Return must be shipped within 14 days after approval (postmark date) | Retailers must comply with Federal Law No. 24 of 2006 for defects/misdescription |
Where to act
Use the Amazon account interface for fastest resolution and official records. Escalate to government consumer services only after attempting Amazon resolution.
After cancelling
Immediate steps
- Check Your Orders for cancellation confirmation and any refund notices.
- Monitor your payment method for the refund; processing time depends on the bank.
Useful links and escalation
- Amazon.ae Help: Amazon.ae Help
- Contact Amazon Customer Service: Contact Us
- UAE consumer protection information: UAE Government - Consumer Protection
Address
Amazon.ae UAE office
Dubai Internet City, Thuraya 2 Tower, Office 1902
Dubai, United Arab Emirates
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.