Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Indiamart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Indiamart: Easy Method
What is IndiaMART
Overview
IndiaMART is a business‑to‑business online marketplace that connects buyers with suppliers, primarily focused on Indian manufacturers and wholesalers.
It offers free listing for buyers and paid promotional/subscription services for suppliers and buyers who want enhanced visibility or features.
Service context for UAE users
IndiaMART does not publish a UAE‑specific consumer policy on its public pages; its primary operations and published terms are India‑centric.
If you are in the United Arab Emirates and using IndiaMART, you are typically dealing with cross‑border sellers and should check seller terms, shipping rules, and customs requirements before ordering.
How to cancel IndiaMART
Cancel a paid subscription or service
- Send an email to customercare@indiamart.com or grievances@indiamart.com requesting cancellation and include your account details and subscription ID.
- Use the IndiaMART Help/Support or complaint form on the official site to submit a cancellation request.
- For formal notices, send postal mail to the head office address: 6th floor, Tower 2, Assotech Business Cresterra, Plot No.22, Sector‑135, Noida - 201305, Uttar Pradesh, India.
Cancel an order with a seller
- Contact the seller directly through the IndiaMART messaging system or the contact details provided on the product page and request cancellation in writing.
- Keep records of all communications and any seller responses; attempt amicable resolution first before escalating to IndiaMART support.
- If the seller does not cooperate, file a complaint with IndiaMART support (email or online form) including order ID, messages and any proof of payment or shipping status.
What happens when you cancel
Access and functionality
If you cancel a paid IndiaMART subscription, access to subscriber‑only features typically stops at the end of the current paid period unless otherwise specified by IndiaMART.
Free membership features generally remain available unless the account is closed entirely by you or by IndiaMART for policy violations.
Account data and renewal
IndiaMART may retain account and transaction records according to its internal data retention and privacy policy; request data deletion through customer support if required.
Auto‑renewal of paid services should be checked in your subscription details; explicitly request cancellation before the renewal date to avoid further charges.
Will I get a refund?
IndiaMART refund policy (UAE context)
No UAE‑specific refund policy for IndiaMART was found in public documentation.
General public information indicates marketplaces may allow returns for defective or misdescribed goods, but that is not confirmed as an IndiaMART UAE policy.
Possible exceptions and practical steps
- If an order is defective, not as described, or not delivered, collect evidence (photos, tracking, communication) and submit a refund request to the seller first.
- If seller does not resolve the issue, escalate to IndiaMART support via email or the online complaint form with full documentation.
- Be aware cross‑border purchases may be affected by customs exclusions, duties, and return shipping costs; refunds may be limited in such cases.
IndiaMART plans and pricing
Pricing availability
IndiaMART does not publish UAE‑specific pricing on its public pages.
Its subscription plans are usually listed in Indian Rupees (INR) on India‑facing pages and no verified AED prices were found for UAE users.
How to obtain pricing
- Contact IndiaMART support or your account manager to request UAE/AED pricing or a customized quote.
- Ask for a written confirmation of any pro‑rated refunds, cancellation fees, or notice periods before subscribing.
| Plan / Item | Price (UAE / AED) | Notes |
|---|---|---|
| Basic / Free membership | Contact for pricing | No UAE price published; free tier typically available. |
| Paid subscription / Promotional plans | Contact for pricing | IndiaMART lists plans in INR; request UAE quote from support. |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer protection laws cover unfair trade practices, product safety, and misleading advertising; they are enforced by federal and emirate authorities.
For official guidance, consult the UAE government consumer protection information at the UAE portal.
How this applies to IndiaMART transactions
- If you purchase from a seller in another country, UAE consumer protection may have limits for cross‑border disputes.
- Always verify seller credentials, shipping terms, and customs responsibilities before placing international orders.
Customer experiences
Positive reports
Some users report professional and responsive support from individual IndiaMART representatives and successful resolutions in business dealings.
Examples include praise for timely responses from named contacts in individual cases.
Negative reports
- Several reviewers have reported issues such as non‑delivery, alleged scams, fake products, and difficulty obtaining refunds or seller cooperation.
- There are specific accounts from UAE customers who reported poor resolution after customs returns and limited assistance from IndiaMART support.
Documentation checklist
Essential documents to collect
- Order confirmation and invoice showing order ID, product details and price.
- Payment receipts, bank or card statements that prove the transaction.
- All seller communications (emails, chat transcripts) and screenshots of product listings.
Condition and shipping evidence
- Photographs of the received product showing defects or discrepancies.
- Tracking numbers, courier receipts, and return shipment proof if applicable.
- Customs paperwork if the shipment was returned or held by UAE/Dubai customs.
Common mistakes
Not contacting the seller first
A common error is filing complaints with IndiaMART before attempting resolution with the seller. Direct seller contact often resolves issues faster.
Always request cancellation or refund in writing from the seller and save their response.
Missing or weak evidence
Customers sometimes omit key proof such as photos, shipping receipts, or detailed descriptions, which weakens refund or dispute claims.
Keep clear documentation of condition, communications, and timelines to support your case.
Comparative recap
Key points compared
| Topic | IndiaMART (UAE notes) | Typical marketplace practice |
|---|---|---|
| Published UAE cancellation policy | No UAE‑specific policy found publicly | Many marketplaces publish regional return windows (e.g., 14 days) |
| Refunds for defects | Not specified for UAE; escalate to seller then IndiaMART | Often allowed within a set return period if product is faulty |
| Pricing visibility | No AED pricing published; IndiaMART lists plans in INR | Regional pricing commonly shown in local currency |
After cancelling
Follow‑up actions
- Save confirmation of cancellation from IndiaMART or the seller and note any effective date for service termination.
- Monitor card or bank statements for any unexpected charges and report them promptly to your bank if they occur.
Helpful official links
- IndiaMART official site - main portal and contact pages.
- IndiaMART refunds/returns (public page) - general information (not UAE‑specific).
- UAE government consumer protection - guidance on local consumer rights.
Address
IndiaMART head office
6th floor, Tower 2, Assotech Business Cresterra, Plot No.22, Sector‑135, Noida - 201305, Uttar Pradesh, India.
Support contacts
Customer care email: customercare@indiamart.com
Grievances email: grievances@indiamart.com
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.