Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Instacart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Instacart: Easy Method
What is Instacart
Overview
Instacart is an online grocery shopping and delivery platform that connects customers with local stores and personal shoppers. The service allows users to place orders through web or mobile apps and receive grocery delivery to their address.
Service model
Instacart operates as a marketplace and offers both one-off delivery orders and a subscription option with delivery perks. Policies are published on Instacart's Help Center and Terms pages and are applied through their global platform.
How to cancel Instacart
Cancel an order before shopping starts (web or app)
- Log in to your Instacart account on the web or open the app.
- Open the order details for the active order you want to cancel.
- Use the cancel option to cancel for a full refund while the shopper has not yet begun shopping.
- See official cancellation guidance on the Instacart Help Center: Instacart cancellation policy.
Cancel after shopping starts or during delivery
- If the shopper has started shopping or the order is in delivery, contact Instacart Customer Experience immediately to request cancellation.
- Be aware you may be charged a cancellation fee of up to US$15 in these cases.
- Use the app Help Center > Get help or the Customer Experience contact method shown in your account to request assistance.
What happens when you cancel
Access and order status
Once an order is cancelled before shopping starts, the order is marked cancelled and you keep access to the order history in your account. You will not be charged for eligible cancelled orders.
Renewals, subscriptions and data
If you cancel a subscription (Instacart Express/Instacart+), auto-renewal stops at the end of your billing cycle unless Instacart states otherwise. Your account data and order history remain accessible unless you request account deletion.
Will I get a refund?
Standard refund rules
Full refunds are available if you cancel an order before a shopper begins shopping. Refunds are processed through Instacart’s systems and may appear on your bank statement according to your bank's timing.
Exceptions and quality-related refunds
- If items are missing, damaged, spoiled, or unusable, you must request a refund within 7 days of delivery.
- Under Instacart’s 100% satisfaction guarantee you may receive a refund or credit for eligible issues reported within one week: Quality guarantee terms.
- If shopping or delivery has started, cancellation options may be limited and fees may apply; refunds are not guaranteed in those situations.
Instacart plans and pricing
Available plans (U.S. listed)
No official AED pricing is published for the UAE. Instacart lists subscription pricing in USD; UAE users should check the app during signup or convert using current exchange rates.
Pricing table
| Plan | Price | Billing period | Key features |
|---|---|---|---|
| Monthly (U.S.) | USD 9.99 | Monthly | $0 delivery fees on eligible orders; includes select U.S. perks |
| Annual (U.S.) | USD 99.00 | Annual | $0 delivery fees on eligible orders; includes select U.S. perks |
Your consumer rights in United Arab Emirates
General consumer protections
UAE consumers are generally protected by local consumer protection regulations and have rights relating to product quality, accurate pricing, and truthful information. Government bodies manage complaints and enforcement.
How Instacart policy interacts with UAE rights
- Instacart’s public policies do not publish UAE-specific cancellation or 14-day cooling-off terms; their refund rules focus on a 7-day reporting window for quality issues.
- If you believe a platform’s policy conflicts with UAE consumer law, contact local authorities for clarification and to lodge a complaint with the Ministry of Economy or the relevant emirate consumer protection body.
Customer experiences
Positive feedback
Customers praise Instacart for convenience, easy ordering, useful tracking, and time savings when the service works smoothly. Fast delivery windows and shopper communication are commonly noted strengths.
Negative feedback
Frequent complaints include delayed deliveries, incorrect or missing items, spoiled goods, and difficulties obtaining refunds. Some users report poor customer support and unexpected charges.
Documentation checklist
Before contacting support
- Order number and delivery date/time.
- Item photos showing damage, spoilage, or missing items.
- Receipts or payment confirmation and any chat history with the shopper.
When filing a UAE consumer complaint
- Include your Instacart account details and copies/screenshots of all correspondence.
- Reference Instacart Help Center pages and screenshots of the order status if relevant.
Common mistakes
Timing errors
Waiting too long to request a refund is a frequent mistake. Instacart requires reports for missing/damaged items within 7 days of delivery for refund eligibility.
Assuming local consumer protections automatically apply
Another mistake is assuming Instacart follows a UAE-specific cooling-off period when its published policy does not. Always document issues promptly and contact both Instacart support and local consumer authorities if needed.
Comparative recap
Quick comparison
| Feature | Instacart (global policy) | Typical UAE consumer expectation |
|---|---|---|
| Cancel before shopping starts | Full refund, no fee | Expect full refund for cancelled distance orders (confirm with seller/platform) |
| Cancel after shopping/delivery started | May incur up to US$15 fee; contact support | May vary; consumers can escalate to authorities if platform enforcement seems unfair |
| Refund for damaged/missing items | Report within 7 days; refund/credit possible under quality guarantee | Consumers expect repair, replacement or refund for defective goods; check local enforcement options |
After cancelling
What to do immediately
- Save confirmation of the cancellation and any refund transaction details.
- If you paid by card, monitor your bank statement for the refund entry and contact your bank if it is delayed.
Where to get help and file complaints
- Instacart cancellation and help pages: Instacart Help Center.
- Instacart quality guarantee details: Quality guarantee terms.
- Instacart general Terms: Instacart Terms.
- For UAE consumer guidance, consult the UAE Ministry of Economy: Ministry of Economy.
Address
Corporate address
Maplebear Inc. (doing business as Instacart) address on file:
50 Beale St., Ste 600, San Francisco, California 94105, United States
Contact notes
For account-specific issues use the Instacart app Help Center or Customer Experience channels shown in your account. For legal or regulatory matters in the UAE, contact local consumer protection authorities.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.