Cancel 10WEB online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the 10Web service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation 10Web: Easy Method
What is 10Web
Overview
10Web is a subscription-based SaaS platform that provides automated WordPress hosting, website building, optimization, backups, and related tools.
The service includes AI site building, managed hosting, plugins, and performance boosters under recurring plans billed in USD.
Who uses it
Small businesses, agencies, and individuals who want fast WordPress site setup and managed hosting commonly use 10Web.
Plans vary by bandwidth, storage, AI features and site limits to suit different needs.
How to cancel 10Web
Cancel via 10Web dashboard (recommended)
Workspace owners can cancel subscriptions at any time from the web dashboard.
- Sign in to your 10Web Dashboard.
- Go to Workspace Settings → Subscription Plan (or Subscription Plan page).
- Choose cancel or downgrade and follow on-screen prompts to confirm cancellation.
Cancel other accepted methods
If you prefer alternatives, 10Web accepts cancellation requests by email and postal mail in some cases.
- Email a cancellation request to the official support address (use the email on your account or billing statements).
- Submit written cancellation by post to 10Web’s official mailing address: 40 E Main Street, Suite 721, Newark, Delaware, United States, 19711.
- For plugin subscriptions, cancel in Workspace Settings → Subscription Plan as described above.
What happens when you cancel
Service access and renewal
After you cancel, your subscription remains active until the end of the current billing period.
Auto‑renewal stops, and no further recurring charges will be taken after the paid period ends.
Data and dashboard access
At the end of the billing cycle, dashboard access, updates, and support for that subscription are removed.
Hosted sites and associated data may become inaccessible if your plan covered hosting; back up any data you need before access ends.
Will I get a refund?
General refund policy
10Web’s published policy states that platform subscription payments are final and refunds are generally not provided.
They offer a 7-day free trial - canceling during that trial avoids charges.
Exceptions and plugin/Booster cases
- Plugin subscriptions: refunds are not generally provided but may be considered in limited cases (billing errors, unresolved bugs after contacting support, or unintended charges when a product was not installed).
- Booster subscriptions: payments are final; a freemium option exists prior to upgrading.
10Web plans and pricing
Pricing overview
Official 10Web pricing is published in USD. No AED-specific public pricing is provided for UAE customers.
Local currency charges depend on your payment provider’s conversion rates.
Plans table
| Plan | Price (USD) | Billing Period | Key features |
|---|---|---|---|
| AI Starter | USD 10.00 / month (monthly) or USD 20.00/month equivalent (annual) | Monthly / Annual | Basic tier - 5K words AI assistant, 10K monthly visitors, 10GB SSD |
| AI Premium | USD 30.00 / month (monthly) or USD 15.00/month (annual) | Monthly / Annual | 50K words AI assistant, 50K monthly visitors, 15GB SSD |
| AI Ultimate | USD 45.00 / month (monthly) or USD 23.00/month (annual) | Monthly / Annual | Unlimited words AI assistant, 100K monthly visitors, 20GB SSD |
Your consumer rights in United Arab Emirates
Statutory cancellation window
Under UAE Consumer Protection Law, consumers can cancel certain services within 14 days of purchase unless the service is fully performed.
This statutory right may conflict with 10Web’s “all payments final” policy beyond the 7-day trial, depending on whether the service is considered fully performed.
Billing disputes and transparency
- If you were charged without consent or there was a billing error, UAE law gives you grounds to dispute charges and request refunds.
- UAE law expects clear disclosure of auto‑renewal and pre‑charge notices; retain emails and billing records if you believe notifications were insufficient.
For official UAE consumer information see UAE government - Consumer Protection.
Customer experiences
Positive feedback
Many users praise 10Web’s support team for responsiveness, helpfulness, and personal assistance.
Reviews from UAE users note quick AI-based site creation and useful templates and designs.
Common complaints
Recurring negative feedback includes billing disputes, denied refunds beyond trial, and difficulties contacting support in some cases.
Some reports cite serious issues like outages, lost data, or problematic AI edits; document your case and contact support promptly if this happens.
Documentation checklist
What to prepare before cancelling
- Account email and workspace ID used for the subscription.
- Billing receipts or invoice showing the charged period and transaction IDs.
- Screenshots or copies of pre‑charge or renewal emails, if available.
Supporting evidence for disputes
- Error messages, site logs, or screenshots showing outages or data loss.
- Correspondence with 10Web support (tickets, chat transcripts, email threads).
- Installation status for plugins (to demonstrate unintended charges, if applicable).
Common mistakes
Assuming immediate access removal
Some users expect services to stop immediately when they cancel. In fact, cancellation usually stops future charges but leaves the subscription active until the paid period ends.
Plan your data backup and migrations before the billing period finishes to avoid surprises.
Missing documentation for disputes
Failing to keep invoices, confirmation emails, and support tickets weakens refund or dispute claims.
Always save billing records and, if contesting a charge, contact 10Web support quickly and escalate with evidence if needed.
Comparative recap
Quick comparison
| Topic | 10Web policy | What it means for UAE users |
|---|---|---|
| Cancellation method | Cancel in dashboard or via Workspace Settings; email/postal requests accepted | Dashboard cancellation is fastest; keep records of any email/postal requests |
| Refunds | Payments final; 7-day free trial avoids charges; limited refunds for plugin errors/billing mistakes | Outside trial refunds are unlikely - but billing errors may be disputable under UAE law |
| Access after cancel | Service remains until end of billing period, then access removed | Back up sites and data before the period ends to prevent data loss |
| Pricing currency | Prices published in USD only | Expect conversion to AED by your payment provider; check your card statements |
After cancelling
Immediate actions
- Download backups of your WordPress site, databases, media, and any critical files before access ends.
- Export plugin settings and license keys if you plan to migrate to another host or keep plugin functionality.
Where to get help and official references
- 10Web cancellation and subscription help: Canceling, Downgrading or Changing 10Web Subscriptions
- Plugin subscription cancellation help: Canceling or Downgrading Plugin Subscriptions
- 10Web Terms of Service and refund rules: 10Web Terms of Service
Address
Company mailing address
10Web (International HQ)
40 E Main Street, Suite 721, Newark, Delaware, United States, 19711
Contact tips
Use the email address shown in your 10Web billing statements or the support contact within your dashboard for faster processing.
If you plan to escalate a UAE consumer dispute, retain all documentation and refer to UAE consumer protection guidance.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.