Cancel ACRONIS online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Acronis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Acronis: Easy Method
What is Acronis
Overview
Acronis is a software provider of backup, disaster recovery and cybersecurity solutions for personal and business use.
The platform offers image and file backups, cloud storage options, ransomware protection and management tools for multiple devices and servers.
Who uses it
Individuals use Acronis for PC and mobile backups and full-disk image recovery.
Businesses use Acronis to protect servers, virtual machines and managed customer endpoints with centralised management.
How to cancel Acronis
Preferred: Online account portal
- Log in to your Acronis account at account.acronis.com.
- Navigate to Subscriptions or Licenses and select the subscription you want to stop.
- Choose Cancel or Turn off automatic renewal and confirm the action.
- Keep a screenshot or confirmation email for your records.
Alternative methods (UAE context)
- UAE SMS (regional carrier STC): send "STOP 1" to 1442 to unsubscribe; you should receive a confirmation SMS. (UAE regional procedure reported via local reseller sources.)
- Email support: request cancellation by emailing the regional support contact listed in your purchase receipt (for example, regional reseller email addresses such as help@acroniskwt.com may be used for regional subscriptions).
- Phone or support portal: contact Acronis support via the official help portal at acronis.com/support if you purchased directly from Acronis.
What happens when you cancel
Access after cancellation
When you cancel an active subscription you generally keep access until the end of the paid billing period.
No immediate loss of files typically occurs on Acronis cloud services until the billing period expires or storage terms are violated.
Billing and renewals
To avoid being charged for the next period, cancel at least 24 - 48 hours before renewal.
Acronis commonly does not issue prorated refunds for partial periods after renewal.
Data retention and deletion
Backups stored in Acronis Cloud remain available until the end of your subscription and then may be removed per Acronis retention policies.
Export or download critical backups before the subscription end date to ensure you retain copies.
Will I get a refund?
UAE regional policy (30‑day)
Regional sellers supporting UAE customers report a 30‑day full refund policy if you are not satisfied; requests are processed via the regional support email.
Refunds processed by the regional channel are reported to take about 7 - 10 business days to reach your account once approved.
Global digital purchase policy
- Acronis and some authorised resellers provide a 30‑day refund for software download purchases when requested with order and serial details.
- After the initial refund period, refunds are generally not provided unless exceptional circumstances apply.
Exceptions and practical tips
Requests for partial or prorated refunds are typically refused under standard policies.
If the service fails to perform as advertised, UAE consumer protection law may entitle you to a remedy - document failures and contact support promptly.
Acronis plans and pricing
Pricing summary (AED)
The table below summarises common retail and business prices in AED sourced from verified UAE resellers and providers for 2025.
VAT included where indicated by the seller.
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| Acronis True Image Essentials 2025 (1 Device) | AED 80.66 | Annual (1 Year) | Image & file backup, incremental, AES‑256, 1 device |
| Acronis True Image Advanced 2025 (1 Device + 50 GB Cloud) | AED 88.72 | Annual (1 Year) | Essentials + 50 GB cloud, anti‑ransomware, cloud recovery |
| Acronis True Image Advanced 2025 - Digital License | AED 73.29 | Annual (1 Year) | Digital delivery price (50 GB cloud) |
| Acronis True Image Essentials 2025 - Digital License | AED 65.49 | Annual (1 Year) | Digital delivery price (1 device) |
| Acronis True Image 2025 Perpetual License (3 Devices) | AED 508.61 | Perpetual (One‑time) | One‑time purchase for 3 devices, no recurring fees |
| Acronis True Image 2025 Perpetual License (5 Devices) | AED 621.64 | Perpetual (One‑time) | One‑time purchase for 5 devices |
| Acronis Backup 100 (100 GB, single server) | AED 51.38 | Monthly | 100 GB for one cPanel or Plesk server |
| Acronis Backup 250 (250 GB, single server) | AED 84.41 | Monthly | 250 GB for one cPanel or Plesk server |
| Acronis Backup 500 (500 GB, single server) | AED 139.46 | Monthly | 500 GB for one cPanel or Plesk server |
| Acronis Backup 1000 (1 TB, single server) | AED 249.56 | Monthly | 1 TB for one cPanel or Plesk server |
| Acronis Backup 1000 (1 TB, multi‑server, 10 servers) | AED 330.30 | Monthly | 1 TB across 10 servers |
| Acronis Backup 1500 (1.5 TB, multi‑server, 15 servers) | AED 495.45 | Monthly | 1.5 TB across 15 servers |
| Acronis Backup 2000 (2 TB, multi‑server, 20 servers) | AED 660.60 | Monthly | 2 TB across 20 servers |
| Acronis Backup 2500 (2.5 TB, multi‑server, 25 servers) | AED 825.75 | Monthly | 2.5 TB across 25 servers |
Your consumer rights in United Arab Emirates
Cooling‑off and digital services
UAE consumer protections often include a 14‑day cooling‑off period for distance contracts, but this right may be limited for digital services delivered immediately.
If a digital product is activated immediately at purchase, the statutory cooling‑off right can be waived by the supplier under common practice.
Right to remedies
Even if cooling‑off is waived, consumers retain rights when a product or service fails to perform as advertised.
Document performance issues and contact the seller or Acronis support to request repair, replacement or refund as appropriate.
How to escalate
- Contact the seller or Acronis support first and keep records of all communications.
- If unresolved, file a complaint with the relevant UAE consumer protection authority listed on your emirate’s official government portal.
Customer experiences
Positive feedback
Many users praise Acronis for reliable background backups, fast recovery and integrated cybersecurity features.
Review sites report strengths in feature set and strong technical capability for disaster recovery.
Negative feedback
Complaints include occasional breakage after updates, complex management consoles and inconsistent support experiences.
Some users report billing issues such as accidental double charges and longer refund resolution times with resellers.
Takeaway
- Acronis is highly capable but can have a learning curve for advanced features.
- Keep receipts and monitor billing to catch accidental renewals early.
Documentation checklist
Before you request cancellation
- Order number and purchase date
- Registered email address and account ID
- Subscription or serial number
For refunds or disputes
- Copy of payment method statement showing charge
- Correspondence with support (tickets, emails, screenshots)
- Evidence of service failure (logs, failed backup screenshots)
Common mistakes
Waiting until renewal
Many users wait too close to the renewal date and are charged because processing time or timezone differences caused the cancellation to be recorded after renewal.
Always cancel at least 24 - 48 hours before the renewal cutoff to avoid unwanted charges.
Assuming automatic refunds
Some customers assume cancelling mid‑period will produce a prorated refund; standard policy usually does not provide prorated returns.
Confirm refund eligibility before cancelling if a refund is the primary goal.
Not exporting backups
Deleting or losing access to cloud backups after subscription end is a common oversight.
Always download or transfer critical backups before the subscription expires.
Comparative recap
Quick comparison
The table below compares representative plans, price types and best use case to help you decide which subscription matches your needs.
| Plan | Typical Price (AED) | Best for | Recurring |
|---|---|---|---|
| True Image Essentials (1 device) | AED 80.66 / year | Home users needing basic image & file backup | Annual |
| True Image Advanced (1 device + 50 GB) | AED 88.72 / year | Users who want cloud storage + anti‑ransomware | Annual |
| Perpetual (3 devices) | AED 508.61 one‑time | Users who prefer a one‑time purchase over subscription | No |
| Backup 100 (100 GB, server) | AED 51.38 / month | Small servers with limited backup storage needs | Monthly |
After cancelling
Immediate steps
- Download or export any critical backups from your Acronis account before the subscription ends.
- Confirm cancellation by saving screenshots or emails that show the subscription is cancelled or auto‑renewal is turned off.
Support and useful links
- Official account portal: account.acronis.com
- Acronis support and contact: acronis.com/support
- If you purchased via a regional reseller, use the reseller contact shown on your purchase receipt (for example, regional reseller email addresses such as help@acroniskwt.com).
Address
Corporate address
Acronis HQ (registered corporate address): Rheinweg 9, Schaffhausen, Switzerland 8200.
Support contacts
For account management use account.acronis.com or the Acronis Support portal at acronis.com/support.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.