Cancel ACTIVECAMPAIGN online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Activecampaign service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation ActiveCampaign: Easy Method
What is ActiveCampaign
Overview
ActiveCampaign is a subscription-based SaaS platform providing email marketing, marketing automation, and CRM tools for businesses.
It focuses on automating customer journeys, sending targeted campaigns, and integrating with sales workflows.
Primary features
Key capabilities include visual automations, contact segmentation, campaign templates, and CRM integrations.
Plans are billed on a recurring basis and management is done primarily through the web dashboard.
How to cancel ActiveCampaign
Cancel online as Primary Admin
- Log in as the Primary Admin to your ActiveCampaign account.
- Go to Billing & Upgrade in the account menu.
- Choose "Cancel my account", follow the on-screen prompts and click "Confirm cancellation".
- Cancellation takes effect at the end of the current billing term.
Other cancellation methods and special plans
- Commit-Annually-Pay-Monthly plans cannot be cancelled via the dashboard; you must contact ActiveCampaign Customer Experience to request cancellation. Cancellation becomes effective at the end of the annual period.
- Monthly plans can be paused (up to 3 months) via Billing & Upgrade; the pause begins at the end of the current billing term and the account is inaccessible during the pause.
- If you are billed through an app store (App Store or Google Play), there is no documented self-cancellation method inside ActiveCampaign; contact Customer Experience for guidance.
What happens when you cancel
Access and billing
Your account remains active until the end of the current billing term unless otherwise specified for special plans.
No future renewals will be charged after the cancellation takes effect at term end.
Data and account status
After the billing period ends the account will be deactivated and you will lose access to the dashboard and contacts unless you export them beforehand.
Export any contacts, automations, campaigns, and invoices you need before the cancellation takes effect.
Will I get a refund?
Official refund policy
ActiveCampaign's official policy states there are no partial or full refunds under normal circumstances.
Users are encouraged to use the free trial prior to purchasing, as paid subscriptions are non-refundable.
Exceptions and dispute options
- If you believe you have a billing error or exceptional circumstances, contact ActiveCampaign Customer Experience to raise the issue.
- If terms were not clearly disclosed or you encounter unfair treatment, UAE consumer protections may provide recourse (see the Consumer Rights section below).
ActiveCampaign plans and pricing
Pricing overview
ActiveCampaign does not publish AED-denominated pricing for the United Arab Emirates; pricing is presented in USD.
For exact local or AED pricing you must contact ActiveCampaign sales or request localized pricing through their site.
How to get a quote
Contact ActiveCampaign sales or use the website to request pricing specific to your business size and requirements.
Links to customer support and pricing pages are available on the official site.
| Plan | Price | Notes |
|---|---|---|
| Lite / Plus / Professional / Enterprise | Contact for pricing | Request pricing from ActiveCampaign - USD pricing displayed on the site; no AED table published. |
Your consumer rights in United Arab Emirates
Disclosure and cancellation rights
UAE consumer protection law requires digital services to clearly disclose cancellation and refund terms at the point of sale.
Depending on the sales channel (online, app store), a statutory cooling-off period may apply in some cases.
Where to escalate
- If terms were unclear or you cannot cancel, you may file a complaint with the UAE Ministry of Economy.
- Official consumer guidance and complaint submission are available from the UAE government consumer protection resources: UAE Ministry of Economy.
Customer experiences
Positive feedback
Reviewers in the UAE often praise ActiveCampaign for strong automation capabilities, intuitive UI, and useful templates.
Many users find it accessible for non-technical staff and effective for targeted campaigns.
Negative feedback
Common criticisms include difficulties with cancellation, slow or poor customer support, occasional software bugs, and billing disputes.
Many users report frustration with the no-refund policy and perceived price increases after promotional discounts end.
Documentation checklist
What to prepare before cancelling
- Account email and Primary Admin credentials.
- Recent invoices and billing statements for the subscription period.
- Subscription type (monthly, annual, commit-annually-pay-monthly) and renewal date.
- Screenshots or records of any support correspondence or billing issues.
Data export checklist
- Export contacts, custom fields, and tags.
- Export automations, campaigns, and templates you want to keep.
- Download billing invoices and account settings before cancellation completes.
Common mistakes
Attempting to cancel with non-Primary Admin rights
Only the Primary Admin can perform an online cancellation from the Billing & Upgrade area.
Users without Primary Admin access should request account ownership changes or contact Customer Experience.
Assuming refunds or immediate account deletion
Many users expect refunds or immediate account termination; ActiveCampaign’s policy is no refunds and cancellation takes effect at term end.
Also, accounts may remain active until the billing period ends - plan exports and backups accordingly.
Comparative recap
Quick comparison summary
The table below summarizes key cancellation, refund, and pricing points to compare at a glance.
How ActiveCampaign stacks up
| Aspect | ActiveCampaign | Typical alternatives (general) |
|---|---|---|
| Cancellation method | Online via Primary Admin; some plans require Customer Experience contact | Many competitors allow online cancellation; some require support contact for annual commitments |
| Refund policy | No partial or full refunds (official policy) | Some competitors offer time-limited refunds or prorated refunds |
| Pricing display | USD pricing only; no AED table - contact for localized quote | Some providers publish local-currency pricing |
| Pause option | Monthly plans can be paused up to 3 months | Pause options vary; not all providers offer pauses |
After cancelling
Immediate actions
- Export all data you need (contacts, automations, templates) before the account is deactivated.
- Save invoices and support correspondence for future reference.
Helpful official links
- How to cancel: ActiveCampaign - How do I cancel my account?
- Pause billing: ActiveCampaign - Pause billing
- Refund policy: ActiveCampaign - Refund Policy
- UAE consumer protection: UAE Ministry of Economy
Address
Corporate address
ActiveCampaign corporate address (head office): 1 North Dearborn St, 5th Floor Chicago, Illinois 60602 United States.
Support and contact
For cancellations, billing, or disputes contact ActiveCampaign Customer Experience via the support channels in your account or the official site.
Keep records of any support ticket numbers or emails for escalation if required by UAE consumer authorities.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.