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I hereby notify you of my decision to terminate the contract relating to the Astropad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Astropad: Easy Method
What is Astropad
Overview
Astropad is a software product that turns your iPad into a professional drawing tablet for macOS, enabling use of apps like Photoshop and Illustrator with low-latency input.
It is available as a subscription service (Astropad Studio) and also sells hardware accessories such as Luna Display via the Astropad store.
Core features
Key features include screen mirroring, pressure-sensitive pen support, and configuration options for creative workflows between iPad and Mac.
Subscriptions and purchases may be managed through the App Store, Google Play, or directly on Astropad’s website, depending on how you bought it.
How to cancel Astropad
Cancel on Apple App Store
- On iPhone/iPad: Open Settings → Your Name → Subscriptions → find Astropad Studio → Cancel Subscription.
- Alternatively, request subscription management or refunds through Apple’s official portal: reportaproblem.apple.com.
- Note: Apple handles billing and refunds for App Store purchases.
Cancel on Google Play Store
- Open the Play Store app → Profile icon → Payments & subscriptions → Subscriptions → select Astropad → Cancel subscription.
- Your access remains active until the end of the current billing period after cancellation.
- Google handles billing and refunds for Play Store purchases; see Google Play support for details: Google Play Subscriptions Help.
Cancel via Astropad website (web purchase)
- Log into your Astropad Studio account on the Astropad website and go to the Account/Billing portal.
- In Account or Subscriptions, cancel the active subscription; for refund eligibility contact Astropad support via the portal.
- Web purchases are processed directly by Astropad; refunds and account changes are handled by Astropad support.
What happens when you cancel
Access and renewal
When you cancel a subscription, it does not typically end immediately; access usually continues until the end of the paid billing period.
Auto-renewal is turned off on cancellation, so the subscription will not renew at the next billing date.
Account and data
Your account and any saved settings or files remain associated with your Astropad account unless you explicitly request deletion.
To remove or export data, contact Astropad support through your account portal or the official site before closing the account.
Will I get a refund?
Refunds for App Store and Google Play
- App Store (Apple): Refund requests are processed only through Apple’s system; request a refund at reportaproblem.apple.com.
- Google Play: Refunds are subject to Google Play’s policy and must be requested through Google; Google handles eligibility and processing.
Refunds for web purchases and hardware
- Web subscriptions: Refunds are considered case-by-case; contact Astropad support through your account portal to request review.
- Hardware (e.g., Luna Display) bought from Astropad website: Returns accepted within 30 days of delivery (including UAE). Product cost may be refunded; shipping charges are non-refundable.
- Third-party reseller purchases (e.g., Amazon) must be returned through the reseller’s return policy.
Astropad plans and pricing
Pricing table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Astropad Studio Monthly Subscription | AED 57.99 | Monthly | Full access to Astropad Studio features with monthly renewal |
| Astropad Studio Annual Subscription | AED 384.99 | Annual | Full access to Astropad Studio features with annual renewal |
| Astropad Studio Annual (Alt Listing) | AED 299.99 | Annual | Annual subscription (possibly promotional or alternate App Store variant) |
Notes on pricing
Prices are taken from the UAE App Store listing and may reflect promotions or alternate presentations in different app stores.
Always check the App Store, Google Play, or your Astropad account billing page for the live price and currency before purchasing.
Your consumer rights in United Arab Emirates
Digital subscriptions
Under UAE law there is no automatic 14-day cooling-off right that guarantees refunds for digital subscriptions.
Refunds for digital subscriptions therefore depend primarily on the provider’s stated policies and the platform used to purchase.
Hardware and faulty goods
- Astropad’s 30-day return policy for website purchases applies internationally, including the UAE, for hardware like Luna Display.
- Consumers have rights under UAE consumer protection laws for faulty or misdescribed goods; you may pursue remedies through official UAE channels if needed.
- For general UAE government information see the Ministry of Economy site: economy.gov.ae.
Customer experiences
Positive feedback
- Some users report smooth performance of Astropad Studio and Luna Display and responsive customer support in certain cases.
- Positive reviews highlight good integration with macOS creative apps and effective remote pen input.
Negative feedback
- Some customers have reported issues with customer service responsiveness for returns and missing order receipts when buying hardware.
- Others have criticised subscription pricing, reported lag on certain setups, and expressed dissatisfaction about a shift from one-time licenses to subscription models.
Documentation checklist
Before contacting support
- Prepare purchase proof: App Store / Google Play receipt, or Astropad order confirmation email.
- Note account email used to subscribe and the device details (iPad model, macOS version).
- Record dates of purchase and cancellation attempts for reference.
For hardware returns
- Keep original packaging, accessories, and proof of delivery for returns within 30 days.
- Photograph any incorrect or damaged items and include photos when contacting support.
Common mistakes
Subscription platform confusion
Many users try to cancel in the Astropad app when they actually purchased through the App Store or Google Play.
Always check which store processed the payment - App Store and Play Store purchases must be managed through those platforms.
Missing purchase information
People sometimes contact support without receipts, order numbers, or the correct account email, which slows resolution.
Gather screenshots of receipts and account details before requesting refunds or returns.
Comparative recap
How they differ
Use the table below to quickly compare cancellation steps, who handles refunds, and access after cancellation across purchase methods.
The platform you used to buy Astropad determines the cancellation process and refund authority.
Quick comparison table
| Platform | How to cancel | Refund handled by | Access after cancel |
|---|---|---|---|
| Apple App Store | Cancel via iPhone/iPad Settings → Your Name → Subscriptions → find Astropad Studio → Cancel Subscription or use Apple’s portal. | Apple | Access typically remains until the end of the paid billing period. |
| Google Play Store | Open Play Store app → Profile → Payments & subscriptions → Subscriptions → select Astropad → Cancel subscription. | Access remains until the end of the billing period. | |
| Web (Astropad website) | Log into your Astropad account → Account/Billing portal → Account or Subscriptions → cancel the active subscription. | Astropad (case-by-case) | Access rules depend on Astropad’s account settings; contact support for specifics. |
After cancelling
Confirm cancellation
Check for a confirmation email or message in your account that the subscription has been cancelled.
Verify that auto-renewal is turned off and note the date your access will end.
If you need help
- Astropad website and account portal: astropad.com
- Apple refunds and subscription issues: reportaproblem.apple.com
- Google Play subscription help: Google Play Subscriptions Help
Address
Company address
Astro HQ LLC, P.O. Box 3347, Minneapolis, MN 55403.
Support contact
For account or billing support, use the Astropad account/billing portal on the official site or contact Astropad support (support@astropad.com) via the support options in your account.