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Cancellation service #1 in UAE
cancellation Avaya: Easy Method
What is Avaya
Overview
Avaya is a global provider of business communications, offering cloud and on‑premises unified communications, contact centre solutions and collaboration tools.
Its services for UAE businesses include subscription-based cloud offerings and support contracts for hardware and software platforms.
Common uses in UAE
Organizations in the UAE use Avaya for VoIP, UCaaS, contact centre routing and enterprise telephony integrations.
Support contracts, subscriptions and device purchases are common engagements that may require formal cancellation or termination.
How to cancel Avaya
Required notice and timing
- Provide 30 days’ written notice to terminate Support Coverage or Subscription contracts.
- Be aware of your contract effective date - termination fees depend on whether the contract was effective before or on/after July 21, 2025.
Submission methods (EMEA including UAE)
- Preferred: Submit termination via the Avaya One Care Portal (support portal).
- Alternate: Send a written termination by email to [email protected] or by postal letter to Avaya’s UAE address.
- Expect the request to be actioned within 30 days of receipt.
What happens when you cancel
Service access and continuity
Access to subscription services typically continues until the effective termination date or the end of the paid period, depending on contract terms.
Plan features and cloud access may be revoked after the notice period or upon payment of applicable termination fees.
Renewals and data handling
Automatic renewals depend on your contract; check your agreement for auto‑renewal clauses and required opt‑out timing.
Ask Avaya about data retention and export before cancellation to ensure you receive any business records or configuration backups you need.
Will I get a refund?
General refund position
Avaya’s public documents do not show a consumer‑facing refund policy for UAE; termination is generally subject to fees rather than automatic refunds.
There is no clear public 14‑day cooling‑off or refund guarantee published by Avaya for UAE contracts.
Termination fees and exceptions
- If your contract was effective before July 21, 2025, cancellation may incur a fee equal to 50% of the remaining contract balance.
- If your contract was effective on or after July 21, 2025, cancellation may incur a fee equal to 100% of the remaining contract balance.
- Check your written contract for any additional negotiated terms, early‑termination exceptions or pro‑rata arrangements.
Avaya plans and pricing
Overview of listed UAE prices
Below are one‑time purchase prices and package information verified for UAE offers where available.
Monthly cloud subscription pricing often requires contacting Avaya sales for localized AED quotes.
| Plan / Item | Price (AED) | Period | Features |
|---|---|---|---|
| Avaya IP Office WOW Offer (4-user bundle) | AED 2,999 | One-time purchase | IP Office 500 v2 (4 users), 4x Avaya 1608 IP Devices, 4 incoming lines, expandable to 384 users; includes 1-year Avaya Spaces license, 2 headsets, Allied Telesis AP, Venus HR (1 year) |
| Avaya Office in a Box 4 User Solution | AED 3,778.95 | One-time purchase | Pre-configured system package for 4 users |
| Avaya Office in a Box 8 User Solution | AED 4,614.75 | One-time purchase | Pre-configured system package for 8 users |
| Avaya J139 IP Phone (unit) | AED 420.00 | One-time purchase | IP desk phone with colour display, speakerphone |
| Avaya Vantage K165 VoIP phone (unit) | AED 1,522.50 | One-time purchase | Advanced VoIP phone device |
| Avaya B199 Smart Microphone (accessory) | AED 735.00 | One-time purchase | Smart microphone peripheral for enhanced audio input |
Your consumer rights in United Arab Emirates
Contract and consumer protection
UAE consumer protection law covers unfair commercial practices and defective goods or services, but contract‑specific termination and fee clauses are generally enforceable.
Review your written contract and any service terms to understand obligations and remedies available under UAE law.
Where to get official guidance
For general consumer enquiries and formal complaints, consult the UAE government consumer protection pages.
Official information: UAE Consumer Protection (u.ae).
Customer experiences
Positive feedback
UAE users report Avaya Cloud Office and UCaaS products as easy to integrate and use, with good value in many implementations.
Ratings from UAE customers often highlight reliability and useful collaboration features for business workflows.
Negative feedback
Some customers report call drops, audio quality issues (notably over VPN), and occasional slow or cumbersome integrations.
Users also cite frustrations with support responsiveness and billing or licensing complexity in some cases.
Documentation checklist
Essential items to include
- Contract number, account number and customer legal/legal entity name.
- Contract effective date and the renewal term details.
- Clear written statement of intent to terminate and requested termination date.
- Contact details for account owner and billing contact (email and phone).
Supporting documents and delivery
- Signed authorisation (if a third party submits on your behalf).
- Proof of prior payments, invoices and notices relevant to the contract.
- Send via Avaya One Care Portal or email to [email protected] and retain delivery/read receipts.
Common mistakes
Missing or late notice
Firms often forget the 30‑day written notice requirement and assume verbal or short notice is sufficient.
Late notice can result in the termination being processed later and increase fees or extend billing periods.
Expecting automatic refunds or ignoring effective dates
Do not assume you will receive a refund for unused service - Avaya’s public materials indicate termination is fee‑based rather than refund‑oriented.
Failing to check the contract effective date can be costly: contracts effective on/after July 21, 2025 may incur 100% of the remaining balance.
Comparative recap
Quick policy comparison
The table below summarises the key cancellation and refund points so you can quickly compare obligations and recommended actions.
| Topic | Avaya policy (UAE / EMEA) | What you should do |
|---|---|---|
| Notice period | 30 days’ written notice required | Submit written notice at least 30 days before desired termination date |
| Termination fee | 50% of remaining balance if contract effective before July 21, 2025; 100% if on/after that date | Check contract effective date and calculate potential fee before notifying |
| Submission method | Avaya One Care Portal preferred; email to [email protected] or postal letter accepted | Use the One Care Portal when possible and keep email/portal receipts |
| Refunds / cooling-off | No public 14‑day cooling‑off or guaranteed refund policy published | Assume fees may apply; request written confirmation of any refund or credit terms |
| Processing time | Requests are actioned within 30 days | Submit early and follow up if you need faster processing |
After cancelling
Next steps
Confirm receipt and effective date of termination in writing and keep all correspondence and reference numbers.
Export or request copies of call records, configurations and account data before access is removed.
Helpful official links
- Avaya home: https://www.avaya.com/en/
- Avaya support / portals: https://support.avaya.com/
- UAE consumer protection: https://u.ae/en/.../consumer-protection
- Termination email: [email protected]
Address
Avaya UAE office
Emirates Tower, Level 24 Sheikh Zayed Road PO Box 72055 Dubai United Arab Emirates
Contact reminder
When sending postal notices, include signed documentation and track delivery. For questions, use Avaya support channels listed above.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Ahmed Al Qassimi
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.