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I hereby notify you of my decision to terminate the contract relating to the Bigcommerce service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Bigcommerce: Easy Method
What is BigCommerce
Overview
BigCommerce is a cloud-based eCommerce platform that enables businesses to build, manage, and scale online stores with integrated tools for payments, shipping, SEO, and inventory.
Who uses it
Merchants from small startups to large retailers use BigCommerce for subscription-based store hosting, theme management, and third-party app integrations.
How to cancel BigCommerce
Preferred online method (fastest)
- Log in to your BigCommerce control panel.
- Go to Account Settings → Store Details (or Store Profile).
- Choose the “Cancel Store” or “Cancel Subscription” option and follow the on-screen prompts to confirm.
Alternative methods (email and phone)
- Contact BigCommerce support using the official contact page: BigCommerce Contact.
- Email or call the support channels listed on the official contact page to request cancellation if you cannot access the control panel.
What happens when you cancel
Account and store access
After cancellation you will typically lose the ability to manage the store in the control panel once the current billing period ends.
Temporarily stored files and storefront access may remain available until the end of the paid period; verify the exact end date in your account.
Renewals and billing
Cancelling prevents automatic renewal for future billing cycles; charges already billed for the current period normally remain in effect unless a refund is approved.
For annual plans, account access usually continues until the paid annual period expires unless otherwise arranged with support.
Data and exports
Before cancelling, export essential data such as product catalogs, customer lists, order history, and theme files.
Domains and third-party integrations may require separate steps to transfer or disconnect; review domain registrar settings and payment gateways.
Will I get a refund?
General refund policy
Refund eligibility depends on your contract terms, billing cycle, and the specific circumstances of the cancellation.
BigCommerce’s support team must review refund requests; there is no automatic full refund for all cancellations.
Common exceptions and steps
- Free trials: unused trial periods are not billed; cancelling before the trial ends prevents billing.
- Monthly vs annual: monthly plans are handled differently from annual plans; annual fees are often non-prorated unless expressly permitted.
- To request a refund, contact support via BigCommerce Contact and provide invoices and justification.
BigCommerce plans and pricing
Plans available in AED
| Plan | Price | Period |
|---|---|---|
| Standard | AED 143.23 | Monthly (billed monthly) |
| Standard (Annual Billing) | AED 106.50 | Monthly (billed annually) |
| Plus | AED 385.61 | Monthly (billed monthly) |
| Plus (Annual Billing) | AED 290.28 | Monthly (billed annually) |
| Pro | AED 1,465.33 | Monthly (billed monthly) |
| Pro (Annual Billing) | AED 1,098.78 | Monthly (billed annually) |
Enterprise pricing note
Enterprise plan pricing is custom and not listed publicly in USD; therefore AED conversions are not included in the table above.
Exchange rate used for conversions: 1 USD = 3.6725 AED (fixed peg). All conversions apply identically for 2024 and 2025.
Your consumer rights in United Arab Emirates
Where to raise a complaint
If you believe a provider has acted unfairly, you can file a complaint with the UAE Ministry of Economy’s consumer protection services.
Visit the official Ministry of Economy site for guidance and complaint filing: UAE Ministry of Economy.
Key consumer protections and tips
- Right to clear contract terms and transparent pricing from the service provider.
- Right to remedies if services are not provided as agreed or if billing errors occur.
- Keep records (invoices, emails, screenshots) to support any complaint with the provider or authorities.
Local emirate-level resources
For Dubai-specific issues, the Dubai Economy & Tourism consumer protection services can assist: Dubai Economy.
For banking disputes such as chargebacks, contact your card issuer and the UAE Central Bank as applicable: Central Bank of the UAE.
Customer experiences
Positive feedback
Many merchants praise BigCommerce for its rich built-in features, strong SEO tools, and scalability for growing stores.
Users report benefits from native integrations and a robust app ecosystem that reduces the need for custom development.
Common criticisms
Some customers mention the platform’s pricing for higher-tier plans and the potential complexity of migrating off the platform.
Response times and support experiences vary by user; contacting support early and documenting requests can improve outcomes.
Documentation checklist
Account and billing records
- Account ID, registered email address, and store URL.
- Recent invoices and payment receipts showing billing periods and amounts.
Store data and transfers
- Exported product catalog (CSV), customer lists, and order history.
- Theme files, custom code exports, and app integration notes.
- Domain registration details and DNS records if you plan to transfer domains.
Common mistakes
Assuming automatic refunds
Example: Cancelling on the day of renewal expecting a prorated refund. Many plans are billed in full for the period; refunds are not automatic.
Always check the exact billing cutoff and request refunds promptly with supporting evidence.
Not exporting data before cancellation
Example: Losing product images or order CSVs because exports were not performed beforehand.
Export all essential data and back up themes before confirming cancellation to avoid loss of business records.
Comparative recap
Quick comparison
| Plan | Best for | Monthly (AED) |
|---|---|---|
| Standard | Small stores and startups | AED 143.23 |
| Plus | Growing merchants needing more features | AED 385.61 |
| Pro | Established stores with high volume | AED 1,465.33 |
| Enterprise | Custom solutions for large enterprises | Contact for pricing |
Notes on choice
Evaluate expected sales volume, integrations, and feature needs when comparing plans.
Annual billing options lower the monthly-equivalent cost but may affect refund eligibility; confirm terms before switching.
After cancelling
Steps to take immediately
- Export all store data, backups, themes, and transaction records before access ends.
- Disconnect or transfer domains and update DNS to avoid downtime.
Helpful official resources
- BigCommerce Support and Help Center: BigCommerce Support
- Official contact for sales/support: BigCommerce Contact
- UAE Ministry of Economy (consumer guidance): UAE Ministry of Economy
Address
Corporate address
BigCommerce Software Ireland Ltd., 32 Merrion Street Upper, Dublin 2, D02KW80, Ireland.
Contact pointers
Use the official BigCommerce contact page to find the correct support channel for your region: BigCommerce Contact.