cancellation Bookmap: Easy Method

What is Bookmap

Overview

Bookmap is a real-time trading platform that visualizes market data and order flow using heatmaps and depth-of-book displays.

It is offered as a subscription service with optional live data add-ons and Marketplace extensions for specific feeds and brokers.

Primary uses

Traders use Bookmap for order-book insight, historical liquidity analysis, and advanced indicators to support execution and research.

Bookmap also provides educational materials and paid add-ons such as data connectors and trading integrations.

How to cancel Bookmap

Cancel from the Web / User Portal

• Log in to your Bookmap account portal on the official site.
• Go to your subscriptions page and click "Cancel" next to any active subscription.
• For Marketplace add-ons (for example, Rithmic or MBO Bundle) open the Marketplace account page and cancel each add-on separately.
• Cancelling via the portal stops auto-renewal; you keep access until the current paid period ends.

Cancel via app stores, email or phone

• iOS subscriptions: cancel through Apple - Settings → Apple ID → Subscriptions (Apple policy applies).
• Android subscriptions: cancel through Google Play - Play Store → Profile → Payments & subscriptions → Subscriptions (Google policy applies).
• You can also send a cancellation request by email to [email protected] with account details and reason.
• Phone/voicemail: you may call or leave a message for Bookmap support at +1‑917‑708‑8171 (follow up by email for a written record).

What happens when you cancel

Access and renewal

Cancellation stops automatic renewal of the subscription at the end of the current billing period.

You retain full access to Bookmap features until the subscription term you paid for expires.

Marketplace add-ons and app-store billing

Marketplace add-ons must be cancelled separately in the Marketplace account page; cancelling the main subscription does not always remove add-on billing.

If you subscribed via Apple or Google, billing and cancellations are governed by the respective store's systems and continue until the store processes the cancellation.

Will I get a refund?

Standard refund policy

Bookmap’s published policy states there are no prorated refunds for unused time; the charge applies for the full subscription period even if you cancel mid-term.

No explicit 14-day money-back guarantee is documented for Bookmap’s standard subscription model.

Exceptions and actions

• If you paid through Apple or Google, request refunds through their support channels; those stores have their own refund rules.
• For exceptional cases (billing errors, duplicate charges), contact Bookmap support at [email protected] and provide receipts and account details.
• Keep copies of cancellation confirmations and payment receipts to support any refund request or dispute.

Bookmap plans and pricing

Pricing overview

Official Bookmap pricing is listed in USD on their site; AED values below are approximate conversions.

Estimated AED conversions use a USD - AED rate of roughly 3.6728 (for reference only).

Table of current plans (estimated AED)

Your consumer rights in United Arab Emirates

General guidance

Bookmap’s documentation does not state a UAE-specific 14-day cooling-off period or prorated refund entitlement.

Subscriptions are governed by Bookmap’s terms and by the payment processor or app store used at purchase.

Local actions and resources

• Review electronic purchases and subscription rules in your purchase receipts and Bookmap’s FAQ.
• If you believe your consumer rights were violated, contact the UAE consumer protection authority for guidance: UAE government - Consumer Protection.
• Keep all transaction records and correspondence when escalating a billing dispute with Bookmap or your payment provider.

Customer experiences

Positive feedback

Many users praise Bookmap’s real-time order-book visualization and advanced data tools for order-flow trading.

Educational offerings and instructor-led content (for example, Trader Lab) are often highlighted as valuable by customers.

Negative feedback

Common complaints include a steep learning curve, perceived complexity, and unclear pricing for live-data add-ons.

Other reported issues include occasional performance problems and user reports of difficulty obtaining refunds or cancelling - experiences vary by user and purchase channel.

Documentation checklist

Before you contact support

• Account email and username used for Bookmap.
• Subscription ID or plan name and billing date.
• Payment receipt or transaction reference.

Supporting materials to collect

• Screenshots of active subscription page or billing entries.
• Confirmation emails, app-store purchase records, or Marketplace receipts.
• Any correspondence with support and dates of cancellation attempts.

Common mistakes

Not cancelling add-ons separately

Users sometimes cancel the main subscription but forget Marketplace add-ons; this can leave add-on billing active.

Always check the Marketplace subscriptions page and cancel each add-on if applicable.

Assuming automatic refunds or proration

Expecting a prorated refund after mid-term cancellation is a frequent error - Bookmap states no prorated refunds for unused time.

If you need a refund for an exceptional reason, contact support immediately and provide documentation.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Save confirmation of cancellation from the Bookmap portal or store receipt.
• Export any trading logs or workspace settings you want to keep before access ends.

Helpful links and contacts

• Bookmap Knowledge Base: Bookmap Basics FAQ
• Bookmap FAQ: Bookmap FAQ
• Support email: [email protected]

Address

Company location

Bookmap, LTD

1 Lampousas Street, 1095 Nicosia, Cyprus

Support contact

Email: [email protected]

Phone (support/voicemail): +1‑917‑708‑8171