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I hereby notify you of my decision to terminate the contract relating to the Browserstack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Browserstack: Easy Method
What is BrowserStack
Overview
BrowserStack is a cloud-based platform for testing websites and mobile apps across real browsers and devices without local installs.
It provides live interactive testing, automated testing, and visual regression tools used by developers and QA teams worldwide.
Core features
Key capabilities include Live testing (desktop & mobile), Automate for parallel runs, App Automate for real-device app testing, and Percy for visual testing.
BrowserStack is subscription-based and managed through account settings or via sales representatives for enterprise purchases.
How to cancel BrowserStack
If you purchased directly via the website (Web)
- Log in as the account Owner.
- Go to Account & Profile in your account settings.
- Scroll down and click "Cancel Plan" to stop auto-renewal.
- Confirm the cancellation when prompted; the subscription remains active until the end of the billing cycle.
If you purchased via the Sales team
- Contact your account representative or open a Support request to request cancellation.
- If you cannot reach your rep, use the official BrowserStack contact form or support channels for assistance.
What happens when you cancel
Access and service
Cancelling stops future auto-renewals but does not immediately terminate service.
Your subscription remains active until the end of the current billing cycle, and you keep access until that date.
Account and data
Cancellation does not delete your BrowserStack account or project data; account records remain unless you request deletion.
Subscriptions will continue to auto-renew unless explicitly cancelled by the Owner prior to renewal.
Will I get a refund?
Official refund policy
BrowserStack does not provide refunds for pending balances or prorated unused time after cancellation.
Users should cancel before the renewal date to avoid being charged for the next billing period.
Exceptions and timing
- For annual accounts, changes are accepted only within 30 days of the last renewal.
- It is advisable to downgrade or cancel at least one week before the next auto-renewal date to ensure processing time.
- Free trial usage has specific installation limits but does not imply an automatic refundable trial deposit.
BrowserStack plans and pricing
Price table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Freelancer (App Live) | AED45.91 | Monthly (billed annually) | 100 minutes App Live; single user |
| Live - Desktop | AED143.23 | Monthly | Access to desktop browsers, unlimited testing minutes |
| Live - Desktop & Mobile | AED143.23 | Monthly | Desktop & mobile browsers/devices, unlimited testing minutes |
| Automate (Desktop) | AED473.63 | Monthly (per parallel, billed annually) | Automated testing on desktop combinations |
| App Automate (Mobile) | AED730.87 | Monthly (billed annually) | Automated mobile app testing with real devices |
| Percy (Visual) | AED730.87 | Monthly (per 10,000 screenshots, billed annually) | Visual regression testing |
Pricing notes
Prices are converted from USD at a fixed rate (1 USD = 3.6725 AED). Actual billing in AED may vary by payment processor.
BrowserStack does not currently list AED-specific plans; check the official site for the latest pricing and billing currency.
Your consumer rights in United Arab Emirates
BrowserStack policy vs UAE consumer protections
BrowserStack's publicly stated policy does not mention a statutory 14-day cooling-off period or automatic right to prorated refunds.
Under BrowserStack terms, cancelling prevents future charges but typically does not entitle users to refunds for unused time.
Where to get help in the UAE
If you believe your consumer rights under UAE law have been breached, you can file a complaint with the UAE Ministry of Economy - Consumer Protection.
Keep records (receipts, cancellation confirmations, correspondence) and contact your card issuer if you need to dispute a charge.
UAE Ministry of Economy - Consumer Protection
Customer experiences
Positive feedback
Users often praise BrowserStack for reliability, a wide range of real devices and browsers, and an intuitive interface.
Integrations with Selenium, Cypress and helpful documentation are commonly cited as strong points.
Negative feedback
Some reviewers report billing or renewal disputes where cancellations were followed by unexpected charges.
Other criticisms include occasional performance lags, device availability during peaks, session time limits, and mixed support experiences.
Documentation checklist
Before you cancel
- Confirm you are logged in as the account Owner (only Owners can cancel web subscriptions).
- Locate your next renewal date and billing cycle to avoid missed windows.
- Download invoices, usage logs, and any test artifacts you want to keep.
When you contact Support or sales
- Have your account email, invoice numbers, and contract or order details ready.
- Record the cancellation confirmation (screenshot or confirmation email) for future reference.
Common mistakes
Not using the Owner account
Trying to cancel while logged in as a non-Owner is a frequent issue; only the Owner can cancel web-purchased subscriptions.
Always verify your role in Account & Profile before attempting cancellation.
Missing the renewal window
Assuming cancellation will immediately stop charges often leads to unexpected renewals if done after the billing cut-off.
Plan cancellations well before the renewal date and confirm you received a cancellation confirmation.
Comparative recap
At-a-glance comparison
| Aspect | BrowserStack (UAE) |
|---|---|
| Cancellation method | Online via Account & Profile (Owner) or via Sales/Support for purchases through sales team. |
| Refunds | No prorated refunds for unused time; refunds are generally not provided under published policy. |
| Access after cancel | Access remains until the end of the current billing cycle after cancellation. |
| Recommended action | Cancel at least one week before renewal; save invoices and confirmation emails. |
After cancelling
What to check immediately
Save the cancellation confirmation, final invoice, and any important logs or screenshots before access ends.
Verify that auto-renewal is shown as disabled in Account & Profile to ensure cancellation was processed.
Helpful links
BrowserStack account page: https://www.browserstack.com/accounts
BrowserStack support and contact: https://www.browserstack.com/contact
BrowserStack documentation: https://www.browserstack.com/docs
Address
Head office
8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin, Ireland.
Contact details
For account or billing queries, use the official BrowserStack contact and support pages linked above.
For consumer issues in the UAE, refer to the UAE Ministry of Economy consumer protection resources.