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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Camscanner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Camscanner: Easy Method
What is CamScanner
Overview
CamScanner is a mobile and web app that lets you scan documents with your device, convert scans to PDF or JPEG, and use OCR and sharing features.
It offers free and paid (premium) subscription tiers, plus in‑app purchases such as fax credits and one‑time features.
Where it is used
CamScanner is available on iOS (App Store), Android (Google Play) and via direct web subscriptions on the official site.
Different app listings (iPhone, iPad, CamScanner+) can show different prices and billing options.
How to cancel CamScanner
Cancel on iOS (App Store)
- Open Settings on your iPhone/iPad.
- Tap your name ▸ Subscriptions ▸ locate "CamScanner" or "PDF CamScanner".
- Tap the subscription and choose "Cancel Subscription". Access remains until the end of the billing period.
Cancel on Android (Google Play)
- Open Google Play Store ▸ Profile ▸ Payments & subscriptions ▸ Subscriptions.
- Select "CamScanner" and tap "Cancel subscription". Access remains until the current billing cycle ends.
- For refunds, use Google Play Order History (see Google Play refund help).
Cancel a web or direct subscription
- There is no in‑app cancel button for direct/web subscriptions; you must contact CamScanner support.
- Preferred contact method is email to the support address listed on the official site or via the app Help → Purchase & Pay if available.
- Provide your account email, order receipt, and any transaction IDs when requesting cancellation.
What happens when you cancel
Access and renewal
After cancelling an App Store or Google Play subscription you keep premium access until the end of the paid period.
Direct/web cancellations stop future renewals but typically do not remove access immediately if the period was prepaid.
Data and account
Cancelling a subscription does not automatically delete your CamScanner account or uploaded documents.
If you want account deletion or to remove data, contact CamScanner support and request account termination explicitly.
Will I get a refund?
Official policy
CamScanner's Terms of Service state payments are generally non‑refundable except at the company's sole discretion.
No automatic prorated or partial refunds are guaranteed for mid‑cycle cancellations under those terms.
Platform refund rules and exceptions
- Google Play: refunds are possible via Google Play within about 48 hours for new purchases; beyond that, refunds are unlikely except in special cases. See Google Play refund policies.
- App Store: refunds are handled by Apple via Report a Problem; eligibility is determined by Apple. See Apple refund requests.
- Direct subscriptions: request a refund by contacting CamScanner support; refunds are at company discretion and response times vary.
CamScanner plans and pricing
Summary of common plans
Pricing varies by platform (iPhone, iPad, CamScanner+) and by purchase type (monthly, yearly, one‑time).
The table below lists verified local prices in AED as shown in the app listings.
Price table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Premium (iPad listing) | AED 18.99 | Presumed Monthly | Full premium features |
| Premium (iPad listing) | AED 192.99 | Presumed Annual | Full premium features |
| One‑page Fax | AED 2.99 | Per fax | Send a one‑page fax |
| Ten‑page Fax | AED 34.99 | Per fax pack | Send up to ten pages |
| Premium (iPhone listing - 1 Month) | AED 37.99 | Monthly | Full premium features |
| Premium (iPhone listing - 1 Year) | AED 229.99 | Annual | Full premium features |
| Premium (CamScanner+) | AED 17.99 | Unknown (In‑app purchase) | Full premium features |
| Premium (CamScanner+) | AED 184.99 | Unknown (In‑app purchase) | Full premium features |
Your consumer rights in United Arab Emirates
CamScanner terms vs UAE law
CamScanner’s Terms state payments are generally non‑refundable unless the company decides otherwise.
That contractual statement does not automatically override statutory consumer protections in the UAE.
Local complaint routes
- If you believe your consumer rights were breached, you can file a complaint through the UAE/Dubai consumer portal: consumerrights.ae.
- Keep receipts, subscription details and correspondence to support your complaint when contacting local authorities.
Customer experiences
Positive feedback
Many UAE users praise CamScanner for ease of use, reliable OCR, and clean sharing features in business workflows.
Local software review sites report high average ratings and recommendations for productivity use.
Negative feedback and patterns
Common complaints include unexpected charges after free trials, difficulty cancelling auto‑renewals, and slow support responses.
Some users report refunds were initially denied but later granted after contacting support directly with proof of purchase.
Documentation checklist
What to gather before contacting support
- Account email used for CamScanner.
- Receipt or order number from App Store, Google Play, or CamScanner web purchase.
- Dates of purchase, trial start/end, and screenshots of billing where possible.
Where to send documentation
- Use the in‑app Help → Purchase & Pay if available, or the support contact details on CamScanner official site.
- If filing a UAE complaint, attach the same documentation when submitting to consumerrights.ae.
Common mistakes
Canceling the app but not the subscription
Deleting the CamScanner app does not cancel an App Store or Google Play subscription; you must cancel inside the store subscription settings.
Users who delete the app expecting cancellation may still be billed.
Missing proof for refunds
Not saving the App Store/Google Play receipt or transaction ID makes refund requests harder to validate.
Always save order confirmation emails and screenshots of trial or charge dates before contacting support.
Comparative recap
Quick method comparison
The table below compares the main cancellation routes and expected refund likelihood for quick reference.
Comparison table
| Method | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| iOS (App Store) | Settings ▸ [Your Name] ▸ Subscriptions ▸ CamScanner ▸ Cancel | Refunds handled by Apple; eligibility per Apple policy | Access until end of billing period |
| Android (Google Play) | Play Store ▸ Profile ▸ Payments & subscriptions ▸ Subscriptions ▸ CamScanner ▸ Cancel | Possible within ~48 hours via Google; later refunds rare | Access until current billing cycle ends |
| Web / Direct | Contact CamScanner support (email/in‑app Help) to cancel | Generally non‑refundable; refunds at company discretion | Cancels future renewals; access may continue until period ends |
After cancelling
Next steps
- Save a copy of any important documents stored in CamScanner to your device or cloud before access ends.
- Confirm cancellation by checking your App Store/Google Play subscription list or by email confirmation from CamScanner support.
Helpful links
- CamScanner official site
- Apple - Request a refund / Report a Problem
- Google Play - Request a refund
- UAE Consumer Rights portal
- CamScanner Terms of Service (official)
Address
Company contact address
CamScanner, Room 1102 No. 1256 Tianshan West Road, Room 1102, Suite 11, 200070 Shanghai.
Recommended contact method
For cancellations or refunds, email CamScanner support or use the in‑app Help → Purchase & Pay flow; include receipts and account details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.