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I hereby notify you of my decision to terminate the contract relating to the Capture One service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Capture One: Easy Method
What is Capture One
Overview
Capture One is a professional photo-editing and RAW conversion application aimed at photographers and imaging professionals. It offers advanced color tools, tethered capture, and image management across desktop and mobile devices.
Core capabilities
The software supports desktop editing (Capture One Pro) and mobile apps that sync with Capture One services. Subscriptions unlock cloud features, mobile editing, priority support, and web sharing tools.
How to cancel Capture One
Preferred: Cancel via your Capture One account
- Sign in at https://www.captureone.com/en.
- Go to your Account or Subscriptions area (usually "Subscriptions" or "Billing").
- Locate the active subscription and choose "Cancel" or "Turn off auto-renew".
- Confirm cancellation and keep any on-screen confirmation or email receipt.
App store and other purchase channels
- If you bought the subscription in the Apple App Store, cancel via your Apple ID subscriptions: Settings > [your name] > Subscriptions > Capture One > Cancel. See Apple support: Manage subscriptions.
- If purchased through Google Play, cancel in the Google Play Store Subscriptions section (see Google support: Manage subscriptions).
- If you purchased directly and cannot cancel online, contact Capture One support via their official help pages: Capture One Support.
What happens when you cancel
Access and billing
After cancellation, your subscription will normally remain active until the end of the current billing period. You will not be charged on the next renewal date.
Data and features
Cloud services, live sessions, or mobile sync tied to an active subscription may stop working when the subscription ends. Local files remain on your devices.
Export or back up any important catalogs, edits, or originals before your subscription expires to avoid service interruptions.
Will I get a refund?
General refund policy
Refunds depend on where and how you purchased Capture One. App store purchases follow the store’s refund policies, while direct purchases are handled by Capture One.
How to request a refund and common exceptions
- Apple App Store purchases: request a refund via Apple (report a problem or Request a Refund on your purchase history).
- Direct purchases: contact Capture One support with your order number and reason for the refund via official support.
- Refunds may be refused for used subscriptions or when they fall outside the vendor’s stated refund window; exceptions depend on provider policy and local consumer law.
Capture One plans and pricing
App Store in‑App prices (UAE)
Below are the Capture One in‑app subscription options listed on the UAE Apple App Store. Confirm the price and billing cycle at the point of purchase.
Pricing table
| Plan | Price (AED) | Billing | Key features |
|---|---|---|---|
| Capture One Mobile (monthly) | AED 34.99 | presumed Monthly | Mobile editing on iPhone/iPad |
| All in One (monthly) | AED 149.99 | presumed Monthly | Includes Capture One Pro (desktop), Capture One Mobile, Capture One Live Unlimited, Priority support |
| Capture One Mobile (annual) | AED 349.99 | presumed Annual | Mobile editing on iPhone/iPad |
| All in One (annual) | AED 999.99 | presumed Annual | Includes Capture One Pro (desktop), Capture One Mobile, Capture One Live Unlimited, Priority support |
Your consumer rights in United Arab Emirates
Right to clear information
UAE consumer protection requires sellers to provide clear information about price, renewal, and contract terms. You are entitled to transparent billing and subscription details before purchase.
Filing complaints and seeking remedies
- If you cannot resolve a refund or cancellation issue with Capture One or an app store, you may file a complaint with the UAE Ministry of Economy Consumer Protection department.
- Visit the Ministry of Economy for guidance and complaint submission: Ministry of Economy.
Customer experiences
Positive reports
Many users praise Capture One for image quality, color control, and tethering performance. Mobile editing and synchronization receive positive notes for convenience.
Common issues reported
Some customers report confusion around subscription billing, renewal notices, and cancellations - particularly for app‑store purchases. Support response times vary by channel.
Documentation checklist
What to have ready before cancelling
- Account email and username used to subscribe.
- Order number or purchase receipt (from Capture One, Apple receipt, or Google Play receipt).
- Date of purchase and last payment amount.
Additional helpful items
- Screenshots of subscription entries in your account or app store.
- Device information (iPhone model, OS version) if asking for technical support.
- Clear statement of the action you request (cancel, refund, or downgrade).
Common mistakes
Canceling the wrong place
A frequent error is cancelling in the Capture One app but not in the App Store (or vice versa). Verify the channel you used to purchase and cancel there.
For Apple purchases, cancel in your Apple ID subscriptions; for Google purchases, cancel in Google Play.
Failing to save confirmations
Another mistake is not saving the cancellation confirmation or email receipt. Always keep a screenshot or confirmation email as proof in case of disputes.
Comparative recap
Plan comparison overview
The table below summarizes the main Capture One subscription options available via the UAE App Store listing, with typical use cases.
Quick reference table
| Plan | Price (AED) | Billing | Best for |
|---|---|---|---|
| Capture One Mobile (monthly) | AED 34.99 | Monthly | Mobile-only users who edit on iPhone/iPad |
| Capture One Mobile (annual) | AED 349.99 | Annual | Frequent mobile editors seeking a lower yearly rate |
| All in One (monthly) | AED 149.99 | Monthly | Users needing desktop Pro, mobile, Live, and priority support |
| All in One (annual) | AED 999.99 | Annual | Professionals wanting full feature access with annual billing |
After cancelling
Verify cancellation and keep records
- Save confirmation emails or take screenshots of the cancelled subscription screen.
- Monitor your bank or card statement to confirm no further charges after the billing cycle ends.
Helpful official links
- Capture One support and help: https://www.captureone.com/en/support
- Capture One main site and account sign-in: https://www.captureone.com/en
- Apple support for subscriptions (UAE): https://support.apple.com/en-ae/HT202039
- UAE Ministry of Economy (consumer protection): https://www.economy.gov.ae/
Address
Local office
Pinnacle Building, Office 612, Shaikh Zayed Road, P.o.Box : 944494, Al Barsha 1, Dubai, UAE
Contact point
For corporate or legal inquiries, use the official Capture One contact pages on their website and include your full account and order details for faster handling.