cancellation Cargo Collective: Easy Method

What is Cargo Collective

Overview

Cargo Collective is a subscription-based website and portfolio builder used by creatives to create and host personal portfolio sites and stores. It offers template-driven site building, optional e-commerce functionality, and paid site upgrades or subscription tiers.

Service scope

Cargo operates two relevant offerings: the Cargo 3 subscription (hosted at cargo.site) and the original Cargo Collective site upgrade model (per-site upgrades). Both are managed as online services with paid plans, billing, and support channels through Cargo’s official sites.

How to cancel Cargo Collective

Accepted cancellation methods

• Email (preferred): send a clear cancellation request to Cargo’s support channels via the official site or the support address listed on your account.
• Postal mail: send a signed cancellation letter to Cargo’s postal address (see Address section below) if you prefer a paper record.

Step-by-step cancellation (recommended)

• Log in and check your active plan details so you can include plan name, billing period, and account username in your request.
• Prepare an email or letter stating: your full name, account username or site URL, billing email, the request to cancel immediately, and a request for written confirmation.
• If emailing, use the support/contact link on the official Cargo site and paste your cancellation text into the message. If mailing, keep proof of postage and send to Cargo’s postal address.
• Save all replies and screenshots of your cancellation request and any confirmation for your records.

What happens when you cancel

Access and content

For Cargo 3 sites hosted on cargo.site, cancellation takes effect immediately and your website access is removed. Cargo disclaims liability for any deleted content after cancellation.

For original Cargo Collective upgraded sites, cancellation or lapse of the upgrade typically disables upgrade features; site behavior depends on account and plan type.

Billing and renewal

Cancellation should stop future renewals, but you must cancel before the next billing date to avoid being charged. Keep confirmation proving cancellation timing.

Cargo’s terms state no refund policy for canceled services, so billing that has already occurred is unlikely to be returned by Cargo (see Refund section).

Will I get a refund?

Cargo’s stated refund policy

• Cargo’s Terms of Service specify there is no refund policy for cancelled digital services hosted via cargo.site. cargo.site/terms
• This means Cargo states it will not provide refunds for service cancellations in normal circumstances.

Exceptions and physical products

• Statutory consumer rights in some jurisdictions (see UAE section) may override a “no refund” term if local law provides a cooling-off period.
• For physical product lines sold under Cargo Collective in Australia, returns may be accepted as full store credit for full-priced items within 7 days of delivery, less original shipping; sale items are excluded. cargocollective.com.au returns

Cargo Collective plans and pricing

Pricing overview

The following table lists Cargo 3 and original Cargo upgrade pricing converted to AED as available from official product documentation and support statements.

Price table

Your consumer rights in United Arab Emirates

Cooling-off and statutory rights

In the UAE, consumers commonly have a 14-day “cooling-off” period for many online purchases, which can entitle the consumer to a refund when cancellations are made within that timeframe.

Cargo’s “no refund” statement in its terms may conflict with UAE statutory rights; customers in the UAE should assert local law if cancelling within the statutory period.

Complaint routes and evidence

If Cargo fails to honor UAE statutory rights, consumers can lodge complaints with local authorities such as the Department of Economy and Tourism (DET) or equivalent municipal consumer protection bodies.

Keep records (payment receipts, cancellation requests, screenshots, and any communications) to support a formal complaint with UAE authorities.

Customer experiences

Positive feedback

• Some users reported prompt support in isolated cases, for example a quick Twitter response helping with an email delivery issue in 2019.

Common negative feedback

• Frequent complaints about poor customer support, slow or no replies, and being redirected to generic help pages.
• Reports of site outages, deleted sites without explanation, and a difficult or unintuitive editing interface, particularly on mobile.

Documentation checklist

What to prepare before cancelling

• Account username, site URL, and billing email used for the subscription.
• Order number, transaction ID, and payment receipts.

What to keep after cancelling

• Copy of your cancellation request and any confirmation from Cargo (email or postal receipt).
• Screenshots of account status, billing dates, and any error messages or site content you wish to preserve.

Common mistakes

Missing confirmation

Not saving a written confirmation of cancellation is a frequent error. Without confirmation, proving the cancellation date is harder if a charge appears after the requested cancellation.

Always request and store written confirmation from Cargo and retain proof of sending for postal cancellations.

Cancelling after a billing date

Cancelling too late - after the renewal has already been processed - often results in a paid period that Cargo’s published terms do not refund.

To avoid this, cancel well before the renewal date and verify the billing cycle in your account settings.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Save and archive any remaining site content before cancellation if you need copies of images or text.
• If you believe you qualify for a statutory refund, prepare a formal complaint with your local consumer protection authority.

Official links and resources

• Cargo Terms of Service: cargo.site/terms
• Cargo Collective official site: cargocollective.net
• Australian returns (Cargo physical line): cargocollective.com.au shipping & returns

Address

Postal address for cancellations

Gate 4, Jebel Ali Free Zone, Jebel Ali, P.O Box 18006, Dubai, United Arab Emirates

Tips for mailing

If you send a postal cancellation, use tracked or registered post and keep proof of postage and delivery for your records.