Cancel CCLEANER online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ccleaner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation CCleaner: Easy Method
What is CCleaner
Overview
CCleaner is a system-cleaning and optimization tool that removes junk files, manages startup programs, and helps protect privacy on Windows, Mac and Android devices.
It is offered as a free tool with paid subscription tiers that add real-time monitoring, automatic updates and premium support.
Who provides it
CCleaner is developed by Piriform and distributed under the Avast/CCleaner group through their online store and app marketplaces.
Subscriptions can be purchased directly from CCleaner, from app stores (Google Play, App Store) or through third-party resellers in the UAE.
How to cancel CCleaner
Cancel when purchased from CCleaner online store
- Locate your confirmation email or invoice from the CCleaner online purchase.
- Contact CCleaner/Avast support and provide the invoice or confirmation email to request cancellation and refund per the policy: CCleaner cancellation & refund policy.
- You can also cancel via your CCleaner account dashboard if your subscription is linked to an online account.
Cancel when purchased via Google Play or App Store
- Google Play: Open the Google Play account used to buy CCleaner, find the Transaction ID (in purchase email or Google Payments), then follow the refund process in Google Play support: Google Play refunds.
- App Store / iTunes: Apple manages subscriptions and refunds for App Store purchases. Contact Apple Support or use Apple’s report-a-problem flow: Apple refunds & subscriptions.
- For reseller purchases (physical or digital), contact the reseller directly; CCleaner does not process refunds for reseller sales.
What happens when you cancel
Service access and auto-renewal
Cancelling typically stops future automatic renewals but does not immediately remove access to paid features for the period you already paid.
Access to premium features usually continues until the end of the paid billing period.
Data, account and features
- Your CCleaner account and settings remain available in most cases, but premium features will revert to the free tier after the billing period ends.
- If you need account deletion, request it specifically from support when you cancel.
Will I get a refund?
Refund policy for direct purchases
CCleaner (Avast) offers a 30-day money-back guarantee for subscriptions bought directly from their online store.
If you request a refund within 30 days, you are normally eligible for a full refund; after 30 days, prorated refunds may be considered depending on the subscription.
Refunds for marketplace or reseller purchases
- Google Play purchases: refunds are handled via Google Play; CCleaner supports refund requests but Google’s rules apply.
- App Store and third-party resellers: CCleaner does not issue refunds for purchases made through Apple or resellers. Contact the reseller or Apple for refund requests.
- Keep receipts and Transaction IDs - they are often required for refunds or dispute resolution.
CCleaner plans and pricing
Pricing snapshot (AED, 1-year licenses)
Prices below reflect 1-year digital license versions listed by UAE retailers and official listings (late 2025). VAT inclusion may vary by retailer.
Always confirm the final price and VAT on the seller’s checkout page before purchase.
| Plan | Price (AED) | Period | Features (summary) |
|---|---|---|---|
| CCleaner Professional - 1 PC (1-Year License) | AED 65.20 | Annual | 1 PC; junk & browser cleaning; registry cleaner; startup optimizer; real-time monitoring; privacy protection |
| CCleaner Professional - 1 Mac (1-Year License) | AED 65.20 | Annual | Same features for Mac device |
| CCleaner Pro - 1 Android Device (1-Year License) | AED 43.25 | Annual | Android device cleaning and optimization |
| CCleaner Professional Plus - 3 Devices (1-Year License) | AED 65.49 | Annual | 3 devices (PC/Mac); app & software manager; real-time monitoring; extra tools |
| CCleaner Premium - 5 Devices (1-Year License) | AED 82.27 | Annual | 5 devices; registry cleaner; uninstall manager; automatic updates; performance tools |
| CCleaner Premium - 5 Devices (1-Year License) [Cybertronix direct] | AED 67.05 | Annual | Same as above (listed via Cybertronix) |
Your consumer rights in United Arab Emirates
Relevant UAE consumer protections
The UAE provides consumer protections under federal laws and e‑commerce regulations, including rights to refunds for faulty or misrepresented goods and services.
There are provisions for a short change-of-mind return period for some purchases, but exceptions apply for downloaded digital content once accessed.
How to escalate in the UAE
- If a UAE consumer faces non-compliance, lodge a complaint with the official UAE consumer protection portal: UAE Government - Consumer Protection.
- For local commercial disputes, contact the Department of Economic Development (DED) or the relevant emirate consumer protection authority. Keep receipts and all correspondence.
Customer experiences
Positive feedback
Many users praise CCleaner for ease of use, reliable cleaning, and improved system performance after use.
Some customers report fast refunds when they requested within the 30-day window following auto-renewal.
Negative feedback and common complaints
- Reports of unexpected or early auto-renewal charges affecting some users.
- Instances of slow or unresponsive customer service and delays in refund processing.
- Some customers describe intrusive update prompts or UI changes they find undesirable.
Documentation checklist
Essential documents to prepare
- Order confirmation email or invoice from CCleaner (or reseller).
- Transaction ID or payment receipt (especially for Google Play purchases).
- Account email address used to purchase the subscription.
Optional supporting evidence
- Screenshots of billing charges, renewal notices, or purchase receipts.
- Correspondence with support agents and dates of communication.
- Device details and serial numbers if relevant to the purchase or issue.
Common mistakes
Contacting the wrong provider
Many users try to get refunds from CCleaner for App Store or reseller purchases; Apple or the reseller controls those refunds, not CCleaner.
Always check which seller processed the payment before submitting a refund claim.
Missing required information or timing
Leaving out the Transaction ID, invoice, or the email used for purchase can delay processing or cause rejection of a refund request.
Delaying a refund request beyond the stated 30-day window reduces the chance of a full refund; act quickly and keep records.
Comparative recap
How cancellation differs by purchase channel
The table below summarizes cancellation contacts, refund availability and typical issues by purchase channel.
| Purchase Channel | How to Cancel | Refund Availability | Typical Issues |
|---|---|---|---|
| CCleaner online store | Contact CCleaner/Avast support with invoice or cancel via your CCleaner account. | 30-day full refund guarantee; prorated refunds may be offered after 30 days. | Delays if invoice or account info is missing. |
| Google Play | Use Google Play account and support flow; supply Transaction ID and purchase email. | Google Play refund rules apply; CCleaner supports requests within policy. | Transaction ID often required; Google’s timelines vary. |
| App Store / Reseller | Contact Apple or the reseller directly; CCleaner cannot process these refunds. | Refunds depend on Apple/reseller policy; CCleaner does not issue refunds for these sales. | Customers frequently contact CCleaner by mistake; reseller policies vary. |
After cancelling
What to monitor
Confirm cancellation and keep the confirmation message or ticket number from CCleaner, Google or Apple.
Monitor your bank or card statement for any further charges for at least one billing cycle.
Helpful official links
- CCleaner cancellation & refund policy: https://www.ccleaner.com/legal/cancellation-refund-policy
- CCleaner support: https://www.ccleaner.com/support
- Google Play refunds & purchases: https://support.google.com/googleplay/answer/2479637
- Apple refunds & subscriptions: https://support.apple.com/en-us/HT204084
- UAE Government - Consumer Protection: https://u.ae/en/information-and-services/consumer-protection
Address
Corporate address
Piriform Inc
590 Madison Avenue, 21st Floor, New York, New York 10022, United States
Notes on contacting
Use the vendor-specific support channels for fastest handling: CCleaner support for direct purchases, Google/Apple for marketplace purchases, and the reseller for reseller transactions.
Keep copies of all communications and receipts if you plan to escalate to UAE consumer authorities.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.