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Cancel CEREBRUM IQ online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cerebrum Iq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Cerebrum IQ: Easy Method
What is Cerebrum IQ
Overview
Cerebrum IQ is a subscription-based brain-training service that offers interactive exercises and assessments to improve cognitive performance.
The service is delivered online and uses recurring subscription billing for access to its programs and tests.
Service model
Cerebrum IQ operates on an auto-renewing subscription model with online account access and a web-based help centre for account management.
Billing and plan details are managed through the account and the platform’s cancellation portal.
How to cancel Cerebrum IQ
Primary method: Cancellation Portal
- Go to the Cerebrum IQ help page for cancellation and open the Cancellation Portal: Canceling your subscription (official).
- Log in to the Cancellation Portal using your registered email and the confirmation code sent to you.
- Follow the portal prompts to confirm cancellation before your renewal date to avoid future charges.
Alternate approaches
- If you cannot access the portal, you may attempt to contact Cerebrum IQ customer support by the contact channels shown in your account or support pages.
- As a last resort, users sometimes send a written cancellation or contact their payment provider to stop future payments; keep records of any communications and confirmation numbers.
What happens when you cancel
Access after cancellation
When you cancel via the Cancellation Portal, your access typically continues until the end of the current paid period.
You should be able to use all paid features until that expiry date without immediate interruption.
Renewal and billing
Subscriptions automatically renew until canceled, so cancellations must be completed before the renewal date to prevent further charges.
Keep a copy of the cancellation confirmation; this is important evidence if unexpected renewals occur.
Will I get a refund?
Official refund policy
Cerebrum IQ’s Help Center and Terms state that there are no refunds for partial or unused subscription periods after a renewal (see Terms & Conditions).
Official guidance advises that refunds are not provided for renewed billing cycles.
Exceptions and real-world outcomes
- Some customers report successful refunds after contacting support and completing identity verification, according to public reviews.
- Many complaints also describe difficulty obtaining refunds for unauthorized or disputed charges; outcomes can vary by case and by how promptly you act.
Cerebrum IQ plans and pricing
Pricing notes
No official AED pricing is listed on Cerebrum IQ’s public help pages; the platform shows example USD prices that may convert differently in UAE app stores.
Check your App Store or account page for the exact local price in AED before subscribing.
Example pricing (verify locally)
| Plan | Example price (USD) | Notes |
|---|---|---|
| Bi‑weekly / Promotional | $14.99 | Example shown publicly; verify in your local store or account. |
| Monthly | $29.99 | Example shown publicly; local AED price depends on store conversion. |
| Contact for pricing | Contact for pricing | Exact AED amounts are not publicly listed; check App Store or account page. |
Your consumer rights in United Arab Emirates
Legal protections
UAE consumer protection law requires clear terms, transparent pricing, and protection from unfair or deceptive practices.
If terms are not clearly presented or you face unauthorized recurring charges, these issues may conflict with UAE regulations.
How to seek redress in the UAE
- Collect evidence (receipts, screenshots, emails) and first contact the seller through official support channels.
- If unresolved, file a complaint with the UAE Ministry of Economy consumer protection services: UAE Ministry of Economy (official).
Customer experiences
Positive reports
Some reviewers report satisfactory refunds after identity verification and positive experiences with the test content.
These cases indicate the company may resolve some disputes directly when verification is completed.
Negative reports
Many customers report unexpected recurring charges, difficulty cancelling, or problems obtaining refunds after trial periods.
Public complaint threads describe persistent billing issues and advice to document all interactions carefully.
Documentation checklist
What to gather before you cancel
- Subscription confirmation email and order ID or invoice.
- Screenshots of your account subscription page and renewal date.
- Payment statements showing the charge(s) in question (card or bank).
What to keep after cancellation
- Cancellation confirmation from the portal (save PDF or screenshot).
- All correspondence with support and any case or reference numbers.
- Records of attempts to contact support and timestamps of actions.
Common mistakes
Assuming cancellation is automatic
Many users assume deleting the app cancels the subscription; app removal does not stop auto-renewal.
Always cancel via the service’s Cancellation Portal or the payment provider used at signup.
Not saving confirmation
Failing to save or screenshot the cancellation confirmation makes disputes harder to resolve.
Always keep a dated copy of any cancellation screen or confirmation email you receive.
Comparative recap
Quick comparison
| Topic | Cerebrum IQ | What UAE consumers should know |
|---|---|---|
| Cancellation method | Online Cancellation Portal (preferred) | Cancel before renewal date and save confirmation to avoid further charges. |
| Refund policy | Officially no refunds for unused periods after renewal; exceptions possible | Document problems and seek redress if charges appear unauthorized; escalate to regulators if needed. |
| Access after cancellation | Access typically continues until end of paid period | Verify expiry date in your account and monitor billing statements. |
After cancelling
Immediate steps
- Save the cancellation confirmation and note the expiry date for access.
- Monitor your card or bank for any unexpected charges in the following billing cycle.
Next steps if billed after cancellation
- Contact Cerebrum IQ support and provide your cancellation confirmation and billing evidence.
- If unresolved, file a complaint with the UAE Ministry of Economy: UAE Ministry of Economy (official).
- Consider contacting your bank or card provider to dispute unauthorized charges if necessary.
Address
Registered address
2093 Philadelphia Pike #3129, Claymont, DE 19703, United States
Support & help pages
- How subscriptions renew and refund information: Cerebrum IQ - Subscription renewals (official)
- How to cancel via the Cancellation Portal: Cerebrum IQ - Canceling your subscription (official)
Similar cancellation services
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