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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chartprime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Chartprime: Easy Method
What is Chartprime
Overview
Chartprime is a SaaS platform for creating interactive charts and visual analytics. It provides indicators, templates, and tools aimed at traders and data users.
Key features
Features include prebuilt indicators, tutorials, and support channels such as live chat and Discord. Plans vary by features and access level.
How to cancel Chartprime
Supported cancellation method
All cancellations must be initiated via Chart Prime’s live support chat. Other methods such as phone, postal mail, or email are not specified as supported.
Step-by-step cancellation
- Open Chart Prime’s live support chat (website or in-app chat if available).
- Start the conversation and clearly state: “I would like to cancel my service”.
- Provide identifying information if requested (email, order ID, or account details).
- Wait for confirmation from the support agent. Keep a copy or screenshot of the confirmation message.
- Retention offers may be presented; politely decline if you wish to proceed.
What happens when you cancel
Access and billing
After a successful cancellation, your access to paid features remains active until the end of the current billing cycle.
No further renewal charges should occur after cancellation, but confirm the agent’s confirmation to avoid surprises.
Data and account
Account data typically remains on your account unless you request deletion. Ask support if you want data removal or export options.
If you purchased a lifetime/perpetual plan, cancellation may remove access but not necessarily result in a funds return.
Will I get a refund?
Refund policy summary
Chart Prime offers a 7-day refund window from the date of the service charge for accounts in good standing.
Approved refunds are processed within about 3 business days and are generally returned to the original payment method.
Exceptions and important conditions
- Lifetime or perpetual access plans generally do not qualify for refunds due to the nature of the product.
- Refund eligibility requires the request to be made within the 7-day window and the account to be in good standing.
- Start the cancellation and refund request via live support; follow the agent’s instructions exactly to ensure processing.
Official refund details: Chart Prime refund policy.
Chartprime plans and pricing
Overview
No official publicized, itemized pricing was available for inclusion here. For exact plan prices, contact Chart Prime directly.
Note: lifetime plans are often structured differently and may not be refundable.
Pricing table
| Plan | Typical Features | Price |
|---|---|---|
| Free / Trial | Basic charts, limited indicators | Contact for pricing |
| Monthly | Full indicators, updates, support | Contact for pricing |
| Annual | Discounted annual access, full features | Contact for pricing |
| Lifetime / Perpetual | One-time purchase for ongoing access | Contact for pricing |
Your consumer rights in United Arab Emirates
Local consumer protection
UAE consumers have statutory protections under local consumer protection laws and government portals. These can include rights related to defective services or unfair commercial practices.
Official UAE consumer information: UAE Government - Consumer Protection.
How UAE law may affect Chartprime purchases
- Chart Prime’s public policy shows a global 7-day refund window; UAE statutory rights may provide additional remedies in some cases.
- Chart Prime does not list UAE-specific modifications, so standard company terms apply unless local law overrides them.
- If you believe local rights apply, document communications and consider contacting UAE consumer protection authorities for advice.
Customer experiences
Positive feedback
- Many users report quick, responsive, and helpful customer support - especially via Discord and live chat.
- Indicators and tools are frequently described as robust and user-friendly, with clear tutorials for new users.
Negative feedback
- Some users report difficulty cancelling and describe needing persistence or repeated contact to complete cancellation.
- Reports include requests for clearer indicator explanations and occasional retention tactics during cancellation attempts.
Documentation checklist
What to prepare before contacting support
- Account email and username used for the Chart Prime account.
- Order number, transaction date, and last four digits of payment method if available.
- Screenshots of receipts, billing statements, or in-app subscription screens.
What to request during the chat
- Explicit confirmation of cancellation and the date your access will end.
- A reference number or transcript of the chat for your records.
- If requesting a refund, ask for the expected processing time and refund method.
Common mistakes
Mistakes during cancellation
Failing to use live support chat is the most common error; many users try email or account portals and do not complete cancellation.
Another mistake is not saving the chat confirmation; always keep a screenshot or copy of the agent’s message confirming cancellation.
Mistakes related to refunds and plans
Requesting refunds outside the 7-day window often leads to denial, especially for lifetime plans which are typically non-refundable.
Assuming that stopping payments or deleting the app cancels the subscription can lead to continued charges; follow the live chat process instead.
Comparative recap
At a glance
Chartprime emphasizes live support for cancellations and provides a 7-day refund window. Lifetime plans are generally not refundable.
Compared with many SaaS providers, Chartprime’s cancellation route is more centralized through live support rather than self-serve portals.
Comparison table
| Feature | Chartprime | Typical SaaS charting provider |
|---|---|---|
| Cancellation method | Live support chat required | Often in-account portal or app store cancellation |
| Refund window | 7 days from charge | Varies (often 14 - 30 days or pro-rated) |
| Lifetime plan refunds | Generally not refundable | Varies by provider; some allow limited refunds |
| Support responsiveness | Reported as quick and helpful by many users | Varies; can be email ticketing or live chat |
After cancelling
What to check immediately
Confirm the cancellation message and the end date of your paid access. Save the chat transcript or take screenshots for records.
Verify your next billing statement to ensure no further charges are taken.
Further help and links
- Chart Prime refund policy: https://chartprime.com/refund-policy
- Chart Prime terms and conditions: https://chartprime.com/terms-conditions
- UAE consumer protection information: https://u.ae/en/…/consumer-protection
Address
Company address
Chart Prime Trading, LLC
41 US‑14 Spearfish, South Dakota 57783, United States
How to contact
Primary support is via the live support/chat channel on Chart Prime’s website.
Official site: https://chartprime.com/
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FAQ
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Please note, Postclic cannot:
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