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cancellation Circleci: Easy Method
What is CircleCI
Overview
CircleCI is a cloud-based continuous integration and delivery (CI/CD) platform that automates building, testing, and deploying software. It integrates with common developer tools and container platforms to run pipelines at scale.
Core benefits
Teams use CircleCI to speed release cycles, run automated tests, and manage deployment workflows. The platform supports multiple languages, VCS integrations, and configurable concurrency.
How to cancel CircleCI
Cancel via the CircleCI web UI (recommended)
- Log into your CircleCI account.
- Go to the Billing tab in your organization or account settings.
- Open the "Looking to cancel your plan?" dropdown and choose "Cancel Plan".
- Confirm the cancellation. Your account remains active through the end of the current billing cycle.
Cancel via third-party stores or support ticket
- If you subscribed through the App Store or Google Play, cancel through that platform - their refund and cancellation rules apply.
- Alternatively, open a support ticket or contact CircleCI support for help if the web option is not available. See official support for guidance: Cancel a Performance Plan.
What happens when you cancel
Account access and billing
After cancellation, your paid subscription remains active until the end of the current billing cycle. You retain access to paid features for that period.
Data, credits and downgrade
Unused prepaid credits are forfeited on cancellation. At the end of the billing period, accounts are typically downgraded to the Free plan with feature and concurrency limitations.
Will I get a refund?
Standard refund policy
CircleCI’s publicly stated policy is that fees for platform subscriptions are non-refundable.
Exceptions and provider breach
- If CircleCI materially breaches the SaaS agreement, they state they will provide a prorated refund for prepaid, undelivered services.
- If you purchased via App Store or Google Play, refunds and cooling-off rights are governed by those stores’ policies.
CircleCI plans and pricing
Summary table
| Plan | Monthly price (AED) | Period | Key features |
|---|---|---|---|
| Free | AED0.00 | Monthly | All premium features, up to 6,000 build minutes, 5 active users, concurrency up to 30 |
| Performance (base credits block) | AED55.10 | Monthly | 30,000 credits included, 5 active users, pay-as-you-go, concurrency up to 80 |
| Additional user (Performance) | AED55.10 per user | Monthly | Each additional active user seat |
Pricing notes
Official CircleCI pricing is listed in USD; AED values above are approximate conversions (exchange rate ~3.673 AED per USD mid-2025 average). Enterprise (Scale) pricing is custom - contact CircleCI for quotes.
Your consumer rights in United Arab Emirates
General UAE position
UAE consumer protection can include a 14-day cooling-off period for certain digital goods and services, but applicability depends on how a service was sold and local enforcement.
How it applies to CircleCI
- CircleCI’s public terms do not explicitly grant a 14-day web cooling-off period for UAE customers.
- If you bought the subscription through App Store or Google Play, you may be able to invoke that platform’s consumer protections locally.
- For web purchases, CircleCI disclaims refunds except for prorated refunds on material breach - consult local law or legal counsel if you believe you have additional rights.
Customer experiences
Common positive feedback
Users frequently praise CircleCI for reliability, thorough documentation, and strong integrations with tools such as GitHub and Docker. Workflows and automation features are commonly highlighted.
Common negative feedback
Some users report issues around billing transparency, occasional build failures that consume credits, and variable support responsiveness. Non-standard deployments can require more effort to configure.
Documentation checklist
Before cancelling
- Export any configuration, pipeline definitions, artifacts, or logs you will need later.
- Record current credit balances, billing invoices, and the billing period end date.
- Note active project settings and any third-party integrations to reconfigure elsewhere.
When requesting cancellation
- Have your account/org name, billing contact email, and invoice IDs ready.
- If purchased via App Store/Play Store, retain purchase receipts and platform transaction IDs.
Common mistakes
Not confirming the billing cycle end
Users sometimes assume cancellation is immediate. In most cases, paid access continues until the end of the billing cycle and unused credits are forfeited.
Forgetting third-party purchase rules
Another frequent mistake is trying to get a web refund when the subscription was bought through the App Store or Google Play - those refunds are controlled by the store, not CircleCI.
Comparative recap
Side-by-side comparison
| Plan | Best for | Monthly price (AED) | Key limits |
|---|---|---|---|
| Free | Small teams, trial, open-source projects | AED0.00 | Up to 6,000 build minutes, 5 users, concurrency up to 30 |
| Performance | Growing teams needing higher concurrency and credits | AED55.10 (base block) | 30,000 credits included, 5 users, concurrency up to 80 |
| Scale (Enterprise) | Large organisations requiring custom SLAs | Contact for pricing | Custom limits and pricing; negotiable features and support |
Takeaway
Choose Free for basic use and testing. Performance suits teams that need higher concurrency and credits. Contact CircleCI for enterprise needs and custom pricing.
After cancelling
Next steps
- Download any needed artifacts or logs before the billing period ends.
- Reconfigure CI/CD pipelines to a new provider or local runners if you plan to migrate.
Helpful official links
Address
Registered address
Circle Internet Services, Inc.
201 Spear Street, Suite 1200, San Francisco, California 94105, United States
Support and contact
For billing and cancellation help use CircleCI support or the billing controls in your account dashboard.
Start at the official support center: CircleCI Support.
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Written by Sultan Al Marzooqi
eIDAS legal expert · 6 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 6 years.
FAQ
To cancel your CircleCI subscription via the web UI, log into your account, go to the Billing tab in your settings, select 'Cancel Plan' from the dropdown, and confirm your cancellation. Your account will remain active until the end of the current billing cycle.
Upon cancellation of your CircleCI Performance plan, any unused prepaid credits will be forfeited. Your account will typically be downgraded to the Free plan at the end of the billing cycle.
CircleCI's standard refund policy states that fees for platform subscriptions are non-refundable. However, if CircleCI breaches the SaaS agreement, a prorated refund for prepaid, undelivered services may be provided.
If you subscribed to CircleCI via the App Store or Google Play, you must cancel through that platform, as their refund and cancellation rules will apply. Check the respective store's policies for details.
To ensure your cancellation request is processed correctly, you may send a written request via email or registered postal mail to the contact details shown on your bill or contract. Always keep proof of your cancellation request.