Cancel COOLCUT online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Coolcut service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Coolcut: Easy Method
What is CoolCut
Overview
CoolCut is a subscription-based AI-assisted video editing app and web service designed to simplify video creation and editing for users of all skill levels.
The product offers templates, automated edits, and tools aimed at making fast, polished videos with minimal manual work.
Platform and access
CoolCut is available via web and mobile apps and operates on a recurring subscription model for premium features.
Billing and account controls depend on how you subscribed (in-app store, PayPal, or other external payment provider).
How to cancel CoolCut
Cancel inside the app or website
- Open the CoolCut app or visit your account on the CoolCut website.
- Go to Account or Subscription settings and choose Cancel Subscription.
- Follow on-screen prompts to confirm cancellation; keep any confirmation email you receive.
Cancel if you used PayPal or an external payment method
- If you paid through PayPal or another external platform, cancel directly in that payment account (for example, log into PayPal and cancel the recurring payment).
- Cancellation may not be available inside the CoolCut app when billing was handled externally.
- If you prefer email, send a cancellation request to service@coolcut.tv and request written confirmation.
What happens when you cancel
Access after cancellation
After you cancel, your CoolCut subscription remains active until the end of the current billing period.
You retain access to paid features for the remainder of that period; features stop at period end unless you resubscribe.
Renewal and charges
No further renewal charges will occur after successful cancellation for the upcoming billing cycles.
If you used an external payment platform, ensure the subscription is canceled there to stop future charges.
Will I get a refund?
Official CoolCut refund policy
CoolCut's published policy states they do not offer refunds for VIP subscription fees.
That policy is stated in CoolCut's knowledge base and applies to standard subscription fees.
Possible exceptions and UAE considerations
- Local consumer protection laws in the UAE may provide a cooling-off right (commonly 14 days for digital services) that can override a no-refund statement.
- If you believe UAE law applies, mention the statutory right when contacting CoolCut and keep all receipts and communications.
- If charges occurred after you cancelled or you were billed incorrectly, document dates and transaction IDs and raise a formal complaint with the payment provider and CoolCut support.
CoolCut plans and pricing
Pricing information summary
No verified public pricing details were available in the provided data at the time of this guide.
If you need exact plan prices, contact CoolCut support or consult the official site for current offers.
How to get accurate pricing
Visit the CoolCut official site or your app store listing for region-specific pricing and promotional offers.
Contact support at service@coolcut.tv for confirmation if the website pricing is unclear.
| Plan | Price | Notes |
|---|---|---|
| Basic / Free | Contact for pricing | Limited features; check the official site for availability |
| VIP / Premium | Contact for pricing | Paid subscription with full features; no verified public price in supplied data |
Your consumer rights in United Arab Emirates
Cooling-off and statutory rights
Under UAE consumer protection frameworks, digital consumers commonly have a short cooling-off period (often 14 days) for some online purchases.
Such statutory rights may entitle you to a refund even if a provider’s policy says refunds are not offered.
How to assert your rights
- Keep proof of purchase, subscription start/end dates, and cancellation attempts.
- Contact CoolCut support first, quoting your statutory right and supply documentation.
- If unresolved, escalate to your payment provider and consider filing a complaint with relevant UAE consumer authorities.
Customer experiences
Positive feedback
Many users praise CoolCut’s simplicity and suitability for beginners, noting its easy-to-use interface.
These reviews often highlight how fast and efficient the editing workflows can be for basic projects.
Negative feedback and common issues
- Multiple users report being charged despite cancelling trials or earlier cancellations.
- Some consumers describe delayed or multi-year billing and difficulty obtaining refunds.
- Other complaints include technical instability, lost work, and claims of misleading advertising about features.
Documentation checklist
Essential documents to gather
- Subscription confirmation email or receipt showing plan, start date, and amount charged.
- Screenshots of account/subscription pages and any cancellation confirmations.
- Transaction IDs and payment-provider receipts (PayPal or card statements).
Optional supporting materials
- Copies of all email exchanges with CoolCut support and dates/times of support chats.
- App-store order history or payment-provider subscription records if billed externally.
Common mistakes
Assuming cancellation inside the app always works
Example: If you subscribed via PayPal, cancelling only inside the app may not stop billing; you must cancel in PayPal.
Always check your payment provider to confirm the subscription is terminated.
Not keeping proof of cancellation
Example: Users who cannot produce a cancellation confirmation email often face difficulty disputing later charges.
Always save confirmation emails, screenshots, and transaction records immediately after cancelling.
Comparative recap
Quick comparison of key points
The table below summarizes cancellation, refund policy, and recommended actions for CoolCut in the UAE context.
Use it to decide next steps and what evidence to collect before contacting support.
| Topic | CoolCut | Action for UAE users |
|---|---|---|
| Cancel anytime | Yes - subscription remains until period end | Cancel in-app or via payment provider; keep confirmation |
| Refunds | Official policy: no refunds | Assert UAE cooling-off rights; provide documentation |
| External billing (PayPal) | Must cancel in external account | Log into PayPal/card portal and cancel recurring payments |
| Common complaints | Charges after cancellation, difficulty getting refunds, app issues | Document everything; escalate to payment provider and authorities if needed |
After cancelling
Immediate next steps
- Save your cancellation confirmation and any automated emails from CoolCut.
- Check your bank or PayPal statements to ensure no further charges occur.
Where to get help
- CoolCut official site: https://coolcut.tv/
- Contact support via email: service@coolcut.tv (request written confirmation of cancellation).
- For PayPal-managed subscriptions, manage/cancel via your PayPal account: https://www.paypal.com/
- For UAE consumer guidance and complaint steps, see the UAE government consumer protection page: UAE Consumer Protection
Address
Company address
CoolCut (listed contact address): 3134 Wescam Court, 02199, Boston, United States.
For official matters, include this address in written correspondence if required.
Support contact
Email for cancellations and support: service@coolcut.tv. Keep copies of any sent or received messages for your records.
If you need to escalate, include transaction evidence and dates when contacting payment providers or UAE authorities.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.