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cancellation Creately: Easy Method
What is Creately
Overview
Creately is a subscription-based diagramming and collaboration platform for creating flowcharts, mind maps, wireframes and other visual documents.
It supports real-time collaboration, templates, export options and team features for remote work and project planning.
How it is delivered
Creately is available on the web and as mobile apps distributed through the Apple App Store and Google Play.
Billing and subscription controls differ depending on whether you subscribed directly via the web or through Apple/Google app stores.
How to cancel Creately
Cancel via Web (recommended)
- Send an email from your registered account to [email protected] requesting account cancellation.
- Include your account email, account name and any transaction or invoice numbers to speed verification.
- Creately will reply with confirmation and terminates the account within 24 hours after processing.
Cancel via App Store or Google Play
- iOS (App Store): Open Settings → Apple ID → Subscriptions, find Creately and tap "Cancel Subscription". See official guidance at Apple Support.
- Android (Google Play): Open Play Store → Account → Payments & subscriptions → Subscriptions → select Creately → Manage → Cancel subscription. See official guidance at Google Play Help.
- When you cancel via an app store, the subscription typically remains active until the end of the paid period handled by that store.
What happens when you cancel
Account and access
If you cancel a paid account via Creately web support, the account is downgraded to a non-paid account unless you explicitly request deletion.
Canceling a free or non-paid account via Creately may delete the account and all content irrecoverably, per the Terms of Service.
Timing and billing
Web cancellations are processed and the account terminated within 24 hours after support confirmation.
App Store and Google Play cancellations stop future renewals but let the subscription run until the end of the current billing period.
Will I get a refund?
Official Creately policy
Creately's Terms of Service state they do not offer refunds or credits on any charges, to the fullest extent permitted by law.
There is no stated 14‑day refund right or broad refund policy in Creately's public documentation.
Possible exceptions
- Refunds may be possible only if required by applicable law or granted as a one-off goodwill gesture by support.
- If you subscribed through Apple or Google, refund requests for store charges must be directed to the respective store's refund process.
See the official Terms of Service: Creately Terms.
Creately plans and pricing
Official pricing summary
The following table lists available plan names and AED-equivalent prices converted from USD (~3.67 AED per USD).
Creately may list prices in USD; check billing at checkout for final amounts and currency shown.
| Plan | Price (AED) | Billing | Key features |
|---|---|---|---|
| Personal (Monthly) | AED 29.36 / month | Monthly | Unlimited workspaces, templates, all export formats, 5GB storage |
| Personal (Annual billing) | AED 18.35 / month (billed annually) | Annual (equivalent per month shown) | Same as Personal, discounted for annual payment |
| Team (Per user, Monthly) | AED 55.05 / user / month | Monthly | Advanced collaboration, video integration, 100GB shared storage, admin controls |
| Team (Per user, Annual billing) | AED 36.70 / user / month (billed annually) | Annual (equivalent per month shown) | Same as Team, discounted for annual payment |
| Enterprise | Contact for pricing | Custom | SSO, advanced security, account manager, custom integrations, SLA |
Your consumer rights in United Arab Emirates
Governing law and dispute options
Creately's Terms reference UAE/DIFC governing law and allow for DIFC arbitration for disputes in certain cases.
If disputes cannot be resolved with support, escalation via the channels specified in the Terms may be necessary.
Cooling-off and refund rights
UAE law does not mandate a 14‑day cooling‑off period for online digital subscriptions akin to EU consumer rules.
- This means Creately's "no refunds" stance is not contradicted by a statutory 14‑day right under UAE law for digital services.
- Your remedies may depend on contract terms, applicable DIFC provisions, or discretionary refunds from the provider.
Customer experiences
Positive feedback
- Users praise the intuitive interface, extensive template library and real‑time collaboration tools.
- Some customers report responsive customer support when contacting Creately about issues.
Negative feedback
- Users report aggressive upgrade prompts that make the free tier harder to use.
- There are reports of technical instability (lost exports, sluggish behaviour) and cancellation/refund difficulties.
Documentation checklist
What to prepare before contacting support
- Registered email address and account name (send request from the registered email).
- Payment receipts or invoice numbers for the subscription you want to cancel.
- Subscription provider (web, Apple App Store, or Google Play) and last billing date.
Optional supporting evidence
- Screenshots of billing statements, subscription pages, or error messages.
- Any prior correspondence with Creately support related to the issue.
Common mistakes
Assuming cancellation via one channel cancels all charges
Example: Cancelling the web account but not the App Store/Google Play subscription can result in continued charges from the store.
Always check where you were billed (web vs app store) and cancel in that same system.
Expecting automatic refunds or recovery of deleted data
Example: Deleting an account immediately expecting a refund - Creately's Terms state no refunds and free account deletion may be irreversible.
Export copies of important diagrams before cancellation to avoid permanent loss.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund policy | Data / Deletion | Notes |
|---|---|---|---|---|
| Web | Email [email protected] from registered email | No refunds per Terms of Service | Paid account → downgraded; free/non-paid → deletion of account and content (irrecoverable) | Account termination processed within 24 hours after confirmation |
| App Store (iOS) | Cancel via Settings → Apple ID → Subscriptions | Refunds handled by Apple; follow Apple refund process | Subscription active until end of paid period | Use Apple Support: Apple Support |
| Google Play | Cancel via Play Store → Account → Payments & subscriptions → Subscriptions | Refunds handled by Google Play; follow Google refund process | Subscription active until end of paid period | Use Google Help: Google Play Help |
After cancelling
Immediate next steps
- Export or download any diagrams and data you need before account deletion.
- Keep confirmation email from Creately as proof of cancellation.
Helpful links and escalation
- Creately support email: [email protected]
- Creately Terms of Service: https://creately.com/tos/
- Apple subscription help: Apple Support
- Google Play subscriptions: Google Play Help
Address
Corporate mailing address
34194 Aurora Rd, #284 Solon, OH 44139
Support contact
Email: [email protected]
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Written by Hessa Al Mansoori
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.