Cancel CRELLO online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Crello service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Crello: Easy Method
What is Crello
Overview
Crello (also known as VistaCreate) is a web-based design tool for creating graphics, animations, and short videos using customizable templates and stock assets.
Who uses it
It is commonly used by social media managers, small businesses, and individuals who need quick template-driven designs without advanced design software.
How to cancel Crello
If you purchased via App Store or Google Play
- Open your device settings and go to Subscriptions (Apple) or Google Play Subscriptions (Android).
- Locate the Crello (VistaCreate) subscription and select "Cancel Subscription" following the store prompts.
- Store-managed subscriptions must be managed and cancelled through the App Store or Google Play; Crello/VistaCreate cannot cancel these for you.
If you subscribed via web (Crello website / direct purchase)
- Log into your Crello account at https://crello.au/ and go to Billing or Subscription settings.
- If there is no in-account cancel button, contact support by email or via the web portal to request cancellation.
- Keep a copy of the cancellation confirmation email or support ticket for your records.
What happens when you cancel
Access and renewal
Your paid features typically remain active until the end of the current billing period after you cancel.
Auto‑renewal is stopped for the next billing cycle; you will not be charged again after the current period ends.
Data and account
Your account, projects, and uploaded files usually remain accessible under the free plan, but some premium assets and features may become unavailable.
Exported files you downloaded remain yours; consider downloading any files you may need before features are restricted.
Will I get a refund?
General refund policy
Crello/VistaCreate does not publicly advertise a clear 14-day right-to-refund policy on its own terms.
Refund availability often depends on where you purchased the subscription (web vs mobile store).
Exceptions and next steps
- Subscriptions purchased through the App Store or Google Play are subject to Apple/Google refund policies; request refunds via those platforms.
- If you bought directly on the website, contact Crello support promptly and provide order details; refunds are not guaranteed and are handled case-by-case.
- Save proof of purchase, subscription ID, and any correspondence when requesting a refund.
Crello plans and pricing
Pricing summary
Accurate public pricing for Crello (VistaCreate) in AED is not available in the verified dataset.
Please contact Crello support or check your account page for the exact prices in your region.
How to get exact pricing
Use the account billing page or contact support for up-to-date local pricing and promotional offers.
| Plan | Price (UAE) | Notes |
|---|---|---|
| Free | Free | Basic templates and limited assets |
| Pro / Paid tiers | Contact for pricing | Contact support or check your account for local pricing |
| Team / Enterprise | Contact for pricing | Custom pricing for multiple users |
Your consumer rights in United Arab Emirates
Right to withdraw
Under UAE consumer protection rules, digital services may have a 14-day withdrawal right in some cases, but Crello does not openly advertise such a policy.
Availability of a statutory right to withdraw can depend on the nature of the service and whether it was fully used during the period.
How to exercise rights
- Contact Crello/VistaCreate support immediately and include order details and reason for your request.
- For mobile purchases, use App Store or Google Play refund processes.
- For guidance on UAE consumer law, see the UAE Ministry of Economy: https://www.economy.gov.ae/en.
Customer experiences
Positive feedback
Many users praise Crello as a strong alternative to established design tools, highlighting templates, stock photos, and ease of use.
Users often report a clean interface and good results for social media content and HD downloads.
Common complaints
Reported negatives include a smaller asset library compared with some competitors and certain missing advanced features.
Mobile app performance and some video-editing limitations (voice/music layering) have been noted by users.
Documentation checklist
What to prepare before you cancel
- Order confirmation or receipt (email).
- Subscription ID or account email used for purchase.
- Payment method details or last transaction amount and date.
- Screenshots of your subscription settings and billing page.
What to include when contacting support
- Clear statement requesting cancellation and, if desired, refund request.
- Attach relevant receipts, screenshots, and account information.
- Preferred contact email and any ticket reference numbers.
Common mistakes
Cancelling in the wrong place
Example: Trying to cancel a mobile-store subscription from the Crello web account - this will not stop App Store/Google Play renewals.
Always check where you originally purchased the subscription and cancel there.
Missing confirmation and proof
Example: Not saving the cancellation confirmation email can make it harder to dispute future charges.
Always retain screenshots and confirmation messages until billing cycles have passed without unexpected charges.
Comparative recap
Feature comparison
| Feature | Crello (VistaCreate) | Typical competitor (Canva) |
|---|---|---|
| Ease of use | Template-driven, user-friendly interface suitable for quick designs. | Also user-friendly, with a very large template ecosystem. |
| Asset library | Strong selection of templates and stock photos; some users report a smaller icon/object gallery. | Generally larger asset library and marketplace for elements and integrations. |
| Video features | Supports video and animations; some users report limitations (voice/music layering). | Robust video support with more advanced editing features in higher tiers. |
| Mobile app performance | Mixed reviews; some users report lag and mobile compatibility issues. | Varies by device; generally more mature mobile apps with wider user base. |
After cancelling
Immediate checks
Confirm you received a cancellation confirmation email or ticket number and save it for billing disputes.
Verify that auto-renewal is turned off in the billing page or in your App Store/Google Play subscriptions.
Helpful official links
- Crello official site: https://crello.au/
- VistaCreate help center: https://help.vistacreate.com/
- Apple support (subscriptions & refunds): https://support.apple.com/
- Google Play Help (subscriptions & refunds): https://support.google.com/googleplay
- UAE Ministry of Economy (consumer guidance): https://www.economy.gov.ae/en
Address
Company headquarters
Crello / VistaCreate registered address:
261, 28th October Street, Limassol, 3035, Cyprus
Contacting the company
For official account and billing assistance, use your Crello account portal or the VistaCreate help center above.
Keep a record of any correspondence and ticket numbers for future reference.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.