Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dashlane service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Dashlane: Easy Method
What is Dashlane
Overview
Dashlane is a subscription-based password manager that stores passwords, autofills forms, monitors the dark web, and offers a built-in VPN on some plans.
It runs as a web app plus mobile and desktop apps and is commonly sold via Dashlane's site, the Apple App Store, and Google Play.
Core features
Key capabilities include secure password storage, password generation, automatic form filling, and security alerts for compromised credentials.
Plans vary by feature set (individual, family, and business), with extra services like VPN and dark web monitoring included on paid tiers.
How to cancel Dashlane
Cancel via web (recommended)
- Log in at app.dashlane.com.
- Go to My Account and follow the subscription or billing options to cancel.
- Subscription remains active until the end of the current billing period; no pro‑rata refunds for monthly plans.
Cancel via mobile app stores and other methods
- Apple App Store (iOS): open Settings → Apple ID → Subscriptions → Dashlane → Cancel Subscription. Subscription stays active until the cycle ends.
- Google Play (Android): open Play Store app → Profile → Payments & subscriptions → Dashlane → Cancel subscription → Confirm.
- Other methods: you can also contact Dashlane support by email (support@dashlane.com or legal@dashlane.com) or send a written notice to their legal address.
What happens when you cancel
Access and renewal
When you cancel, the subscription remains active until the end of the paid billing period; access to paid features continues until that date.
Dashlane generally does not provide pro‑rata refunds for mid‑period cancellations for monthly plans.
Data and export
Your stored passwords and vault data remain in your account after cancellation, but you may lose certain paid features after access ends.
Export your data before expiry if you plan to switch services; use the web app's export options in account settings.
Will I get a refund?
Dashlane refund policy
Standard policy: subscription fees are non‑refundable except for annual subscriptions cancelled within 30 days of start or renewal, per Dashlane's terms.
Monthly plans and renewals typically are not refundable under Dashlane's published terms.
Exceptions and how to request a refund
- Website/Google Play purchases: request a refund via the Dashlane Help Center chatbot within the 30‑day guarantee window. See Dashlane Terms: dashlane.com/terms.
- Apple App Store purchases: Dashlane cannot issue Apple refunds directly. Request a refund from Apple using the App Store "Report a Problem" page: reportaproblem.apple.com.
- If you believe local consumer law applies, gather purchase evidence and contact Dashlane support or local consumer authorities as needed.
Dashlane plans and pricing
Current typical options
Exact AED‑denominated prices vary by store and region; the table below gives commonly reported approximate UAE prices for annual App Store purchases.
Prices may differ by platform (App Store, Google Play, Dashlane website) and change over time.
| Plan | Price (approx AED) | Period | Features |
|---|---|---|---|
| Premium (1‑Year via App Store) | AED ~200 | Annual | Unlimited passwords, VPN, Dark Web Monitoring, phishing alerts |
| Premium Family (via App Store) | AED ~300 | Annual | All Premium features for plan manager + access for up to 10 members (members without VPN) |
| Free | AED 0 | Ongoing | Basic password storage and autofill with limited devices |
Price notes
These AED figures are approximate conversions from regional App Store listings and user reports and may not reflect your exact billed amount.
Check the store you used to purchase (Apple/Google/Dashlane website) for the exact current price at checkout.
Your consumer rights in United Arab Emirates
Cooling-off period and refunds
UAE consumer protection typically includes a cooling‑off period (often 7 - 14 days) for remote digital purchases, depending on emirate rules and the vendor.
Dashlane's 30‑day annual refund window may be more generous than statutory rights, but UAE law can provide additional protections.
How to escalate in the UAE
- Gather receipts, invoices, and screenshots of your subscription and renewal notices.
- Contact Dashlane support and request a refund; if unresolved, file a complaint with your emirate's consumer protection authority (for example, Dubai Economy: ded.ae/consumer-protection).
- Consider contacting your bank or card issuer about a chargeback if you have grounds under local law.
Customer experiences
Positive feedback
Some UAE users and business reviewers note Dashlane's competitive pricing for business plans and appreciate its enterprise features.
Business‑focused reviews on regional sites rate pricing and centralized management positively.
Negative feedback
Public reviews report issues such as perceived sudden removal of free features, UX frustrations, and delays in customer support responses.
Other complaints include unexpected renewals, difficulty canceling when subscribed through a store, and challenges recovering access after cancellation.
Documentation checklist
Before you contact support
- Account email and username used for Dashlane.
- Proof of purchase: receipt, invoice, or store transaction ID.
- Subscription details: plan name, renewal date, and billing cycle.
When you submit a refund or complaint
- Screenshots of subscription pages, renewal emails, and billing notifications.
- Any correspondence with Dashlane support and the date/time of contact attempts.
- Preferred remediation (refund, cancellation confirmation, data export instructions).
Common mistakes
Canceling in the wrong place
Many users try to cancel via Dashlane.com when they originally subscribed through Apple or Google. A subscription purchased from the App Store must be cancelled through Apple, and one from Google Play must be cancelled through Google Play.
Assuming an immediate refund or loss of data
Expecting an immediate refund or immediate loss of access is a common error. Paid access typically remains until the period ends, and refunds are only provided in limited circumstances.
Also, failing to export passwords before access ends can cause avoidable migration issues; always export if switching services.
Comparative recap
Quick comparison
The table below summarizes the main cancellation and refund differences by purchase channel.
| Purchase channel | How to cancel | Refund likelihood | Action required |
|---|---|---|---|
| Dashlane website (web app) | Log in at app.dashlane.com → My Account | Possible for annual plans within 30 days; monthly generally non‑refundable | Request refund via Dashlane Help Center (chatbot) within 30 days |
| Apple App Store (iOS) | Cancel via Settings → Apple ID → Subscriptions | Dashlane cannot issue direct refunds; Apple evaluates refund requests | Request refund via reportaproblem.apple.com |
| Google Play (Android) | Cancel via Play Store → Profile → Payments & subscriptions | Refund requests for eligible purchases may be handled by Dashlane or Google; follow Dashlane guidance | Contact Dashlane Help Center and Google Play support as instructed |
After cancelling
Export and secure your data
Before your paid access expires, export your passwords and secure the export file properly (encrypted storage, remove after import into new manager).
Use the web app export feature or follow instructions in the Dashlane Help Center: support.dashlane.com.
Alternatives and next steps
If you need a replacement, compare features (password sync, security alerts, VPN) across other password managers before moving.
Keep copies of cancellation confirmations and any refund correspondence for future reference or disputes.
Address
Company address
Dashlane, Inc., Attn: Legal, 44 West 18th Street, 4th Fl., New York, NY 10011.
Contact emails
Support: support@dashlane.com
Legal: legal@dashlane.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.