Cancel DOIST online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Doist service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Doist: Easy Method
What is Doist
Overview
Doist is the company behind Todoist (task management) and Twist (team communication), offering cloud-based productivity tools on web and mobile platforms.
Subscriptions unlock Pro/Team features such as advanced filters, reminders, and collaboration tools across devices.
Products covered
This guide focuses on Doist subscriptions (primarily Todoist). Cancellation and refund rules below apply to web and in-app purchases unless otherwise noted.
Legacy products (e.g., Doit.im) have separate legacy refund rules which are discussed where relevant.
How to cancel Doist
Cancel via the web (preferred)
- Log in at doist.com or the Todoist web app.
- Go to Account → Billing (or Subscription) → Cancel Subscription.
- Confirm cancellation; you should receive an email confirmation after cancelling.
Cancel via mobile app stores
- App Store (iOS): Open iOS Settings → Apple ID → Subscriptions → select "Doist" subscription → Cancel Subscription.
- Google Play: Open Play Store app → Menu → Subscriptions → select "Doist" subscription → Cancel and confirm.
- If you subscribed through the App Store or Play Store, you must cancel through the same store - Doist cannot directly cancel those third-party purchases for you.
What happens when you cancel
Access after cancellation
When you cancel a paid plan, your account typically remains active with paid features until the end of the current billing cycle.
After the billing period ends, your account will revert to the free tier and retain your data and projects unless you delete the account.
Renewal and billing
Cancellation prevents automatic renewal at the next billing date; you will not be charged again after the current cycle ends.
If you cancel an in-app subscription, billing is managed by Apple or Google and follows their subscription schedule.
Data and account retention
Your tasks, projects, and comments remain in your account after cancellation; paid-only features will be disabled when your access ends.
If you plan to delete data, export or back up important items before deleting the account or long after downgrading.
Will I get a refund?
Doist (Todoist) refund policy
Doist does not provide prorated refunds for partial-month cancellations; you retain access until the end of the paid period but are not refunded for unused time.
If you bought via Apple or Google, refunds generally follow those stores' refund processes and policies.
Exceptions and legacy products
- Legacy Doit.im yearly Pro purchases offered a full refund within 30 days, except purchases made via the App Store/Google Play or monthly/renewal payments - those were not refundable.
- If you believe you have a special refund case (fraud, double-charge, or other billing error), contact Doist support with transaction details and proof of purchase.
Doist plans and pricing
UAE App Store pricing (iOS in-app)
| Plan | Price | Period | Features |
|---|---|---|---|
| Todoist Pro - Monthly | AED 18.99 | Monthly | Access to Pro features via in-app purchase (iOS App Store) |
| Todoist Pro - Yearly | AED 184.99 | Annual | Access to Pro features via in-app purchase (iOS App Store) |
Notes on pricing
Prices reflect UAE App Store in-app purchase pricing (early 2026). Doist's official website does not list AED pricing for web purchases.
For exact current prices on your platform, check the App Store, Play Store, or your Doist account billing page before purchasing.
Your consumer rights in United Arab Emirates
Cooling-off and local protection
Under UAE consumer protection frameworks there may be a 14-day "cooling-off" right for digital purchases in some circumstances.
Doist's published policies do not explicitly promise UAE-specific cooling-off refunds, but local law may provide additional rights.
How to proceed in UAE
- Keep receipts and proof of purchase (transaction ID, email receipts, store invoices).
- If Doist declines a refund you believe covered by law, contact UAE consumer protection authorities for guidance and dispute options.
- Verify local rules and filing steps with the official UAE consumer protection pages before filing a formal complaint.
Customer experiences
Positive feedback
Users praise Doist for a simple, helpful UI and strong cross-device task management features like quick add and filters.
Regional reviewers (UAE) highlight Todoist's power as a task manager for individuals and teams.
Negative feedback
Reported issues include slow or delayed support responses and occasional difficulties cancelling trials or obtaining refunds when purchased via third parties.
Some users have reported sync issues and data-loss incidents; such reports are serious but not universal.
Documentation checklist
What to collect before contacting support
- Order/transaction ID and purchase date
- Email address used for the Doist account
- Payment method and platform (Web, Apple App Store, Google Play)
- Screenshot of subscription status or billing statement
What to include in your message
- Clear request (cancel subscription, request refund, or ask for data export)
- Concise timeline of events (purchase, problem, previous support contacts)
- Attachments: receipts, screenshots, and any error messages
Common mistakes
Cancelling in the wrong place
Users sometimes delete the app but forget to cancel the subscription in the App Store or Play Store; this does not stop billing.
Always cancel through the platform where you purchased the subscription.
Expecting prorated refunds or automatic deletions
Many users expect partial refunds after cancelling mid-cycle; Doist does not offer prorated refunds for partial months.
Also, cancelling does not delete your account or data - you must request account deletion separately if desired.
Comparative recap
Method comparison table
| Method | Steps | Refund eligibility | Effective date | Notes |
|---|---|---|---|---|
| Web (Doist account) | Account → Billing → Cancel | No prorated refunds; contact support for exceptional cases | End of current billing cycle | Preferred; confirmation emailed |
| Apple App Store (iOS) | iOS Settings → Apple ID → Subscriptions → Cancel | Follows Apple refund policies | End of current billing cycle | Must use Apple to request refunds |
| Google Play | Play Store → Menu → Subscriptions → Cancel | Follows Google Play refund policies | End of current billing cycle | Google handles refunds and billing queries |
Quick recommendation
If you purchased on the Doist website, cancel from your Doist account for the fastest result and an email confirmation.
If you purchased via Apple or Google, cancel through the respective store and follow their refund request flows if you need a refund.
After cancelling
What to do immediately
- Save the cancellation confirmation email and transaction IDs.
- Export any important data or project lists while you still have access to paid features.
Helpful official links
Address
Corporate address
Doist Inc., 2100 Geng Road, Suite 210, Palo Alto, CA 94303, United States.
Contacting support
Use the Todoist Help Center for support articles and to contact Doist support via the official help pages.
When contacting support, include the documentation checklist items to speed up resolution.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.