cancellation Drift: Easy Method

What is Drift

Overview

Drift is a conversational marketing and sales platform that provides live chat, chatbots, and messaging tools to help businesses engage website visitors and generate leads.

The platform is typically sold as a subscription service and is managed through your Drift account or via the order confirmation email you receive after purchase.

Scope for UAE customers

This guide is tailored to customers in the United Arab Emirates and explains cancelling subscriptions, refunds, and local consumer rights.

If you purchased a different product named "Drift" (for example, a motorsport experience), pricing and cancellation may differ; contact the vendor directly if unsure.

How to cancel Drift

Cancel via your online account

• Sign in to your Drift account on drift.co.
• Locate your subscription or billing section and follow the provided cancellation links to stop future billing.
• Keep a copy or screenshot of the cancellation confirmation for your records.

Cancel via order confirmation or support

• Use the cancellation link in your order confirmation email if provided; this link typically stops future deliveries but does not shorten the current paid period.
• If you cannot cancel online, send a written request to support@drift.co (use mail or email) and keep the sent message as evidence.
• Phone or postal requests can be used where available, but written email/postal cancellation requests are preferred for verifiable proof.

What happens when you cancel

Billing and access

Cancellation stops future renewals or shipments but generally does not refund or remove access for the current billing period.

You should retain access to paid features until the end of the period you already paid for, unless Drift states otherwise in a confirmation.

Data and account status

Account data and chat history may remain in your Drift account per Drift's data retention policies.

If you need data exported or your account deleted, request this from support@drift.co before or after cancelling.

Will I get a refund?

Standard refund policy (UAE)

Drift's publicly stated policy for UAE indicates refunds are limited and tied to defective goods or specific circumstances.

If a product is defective on arrival or becomes defective within 14 days, Drift UAE may refund the amount paid for your most recent month of service upon request to support@drift.co.

Exceptions and discretionary remedies

• Shipping and handling costs are non-refundable where applicable.
• Refund requests must be made within 14 days of shipment for defective items; requests after 14 days are not guaranteed.
• For dissatisfaction not covered by defect rules, Drift may at its discretion offer a discount code, replacement, or refund.

Drift plans and pricing

Pricing availability

No public AED pricing for Drift's software subscriptions was found. For accurate pricing, contact Drift sales or your account representative.

If you require local experience pricing (unrelated to Drift software), confirm with the vendor separately.

Contact for software pricing

Your consumer rights in United Arab Emirates

Right to claim for defects

Under UAE consumer protection law you may submit complaints or refund claims if goods are defective or do not match their description.

Drift's local policy limits refunds to defective products reported within 14 days, so act promptly if you find a defect.

Cooling-off and dispute options

• Some purchases in the UAE have a statutory cooling-off period; check the purchase terms to confirm whether it applies to your subscription.
• If Drift does not honor its published policies or you experience unresolved billing, you may escalate to UAE consumer protection authorities.
• Official UAE consumer resources: Ministry of Economy - Consumer Protection.

Customer experiences

Positive reports

Some customers report acceptable product quality and useful features when the service functions as expected.

When cancellations and billing are clear and handled via account tools, the process is straightforward for many users.

Negative reports

Several users have reported being enrolled in recurring subscriptions without clear consent and difficulty cancelling those subscriptions.

Common complaints include problematic cancellation flows, slow support, and needing to dispute charges with banks when billing continued.

Documentation checklist

Essential documents to gather

• Order confirmation email and any subscription confirmation links.
• Account username or email used with Drift and subscription ID if available.
• Payment receipts or bank/card transaction records showing charges.

Supporting evidence for disputes

• Screenshots of failed cancellation attempts or error messages.
• Copies of emails to/from support@drift.co and timestamps of your communications.
• Any written terms shown at checkout about subscriptions or free trials.

Common mistakes

Not checking confirmation email

Customers often miss hidden subscription terms in the checkout flow or fail to use the cancellation link sent in the order email.

Always save the order confirmation and follow the specific cancellation URL if provided.

Waiting too long to request refunds

Delay in reporting defects or requesting refunds can void your eligibility under Drift's 14-day defect window.

For billing disputes, act quickly: contact support, collect documentation, and if necessary involve your bank or UAE consumer authorities without undue delay.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

Confirm cancellation with Drift and retain the confirmation message or screenshot.

Export any data you need from the account before the end of your active period or request deletion explicitly.

Useful official links

• Drift subscription policy: https://drift.co/pages/subscription-policy
• Drift UAE refund policy: https://ae.drift.co/pages/refund-policy
• Support email: support@drift.co
• UAE consumer protection (Ministry of Economy): https://www.economy.gov.ae/

Address

Drift corporate address

222 Berkeley Street, 6th Floor, Boston, MA 02116, United States.

Use the address for formal postal correspondence if you choose to send written cancellation or dispute notices.