Cancel DUET DISPLAY online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Duet Display service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Duet Display: Easy Method
What is Duet Display
Overview
Duet Display is a software service that turns a tablet or phone into a secondary display for Mac and Windows computers, improving productivity by extending screen space.
The product is delivered as a downloadable app and subscription for advanced features such as remote display and Pro tools.
How it is supplied
Duet is supplied as digital software and subscriptions are billed either by Duet directly (when you subscribe on the web) or by Apple/Google when purchased through their stores.
Because it is digital content, delivery is immediate once purchased and licensing is managed online.
How to cancel Duet Display
Cancel on the Web (Duet account)
- Log in to your account at account.duetdisplay.com.
- Go to Account > Profile, then click "Manage Subscription".
- Select "Cancel Subscription" and confirm. Uninstalling the app or signing out does not cancel your subscription.
- You will receive an email confirmation of the cancellation - keep this as proof.
Cancel via Apple App Store (iOS / iPadOS)
- Billing is managed by Apple. Open your Apple ID settings and go to Subscriptions.
- Find the Duet subscription and choose "Cancel Subscription".
- Note: deleting the app does not stop billing; cancellation must be done in Apple ID subscriptions.
Cancel via Google Play Store (Android / ChromeOS)
- Billing is managed by Google. Open the Google Play app and tap Menu > Subscriptions.
- Select the Duet subscription and tap "Cancel subscription".
- Uninstalling the app does not cancel the subscription; cancellation must be completed in Google Play.
What happens when you cancel
Access after cancellation
After cancellation your paid features typically remain available until the end of the current billing period.
Access does not usually end immediately unless stated in confirmation or platform rules.
Renewal and billing
Automatic renewal stops for the subscription you cancelled; you will not be charged again for that plan after the period ends.
If you subscribed through Apple or Google, further billing is controlled by that store and will stop only after you cancel in their system.
Data and account
Account data and settings remain in your Duet account unless you request deletion via Duet’s privacy controls.
Duet’s Privacy Policy states an account deletion (right to erasure) can be processed within about 30 days upon request.
Will I get a refund?
General refund policy
- No refunds or credits for partial months, unused time, or upgrades/downgrades in normal circumstances.
- Refunds are normally only issued for duplicate payments or other exceptional, approved cases.
Platform-specific refunds
- Subscriptions purchased via Apple App Store or Google Play must have refunds requested through Apple or Google’s support/refund process.
- Duet cannot directly refund purchases billed by Apple or Google; contact the platform for those cases.
Exceptional and case-by-case handling
Duet may consider goodwill refunds in specific situations (for example accidental renewal before trial end) on a case-by-case basis.
When a refund is approved, processing and confirmation commonly take several business days; third-party reports indicate typical email confirmation timing of 5 - 10 business days.
Duet Display plans and pricing
Pricing table
| Plan | Price (approx. AED) | Period | Features |
|---|---|---|---|
| Duet Starter (Monthly) | approx. AED 14.64 | Monthly | Entry-level tier |
| Duet Starter (Annual) | approx. AED 146.76 | Annual | Entry-level tier, annual billing |
| Duet Air (Monthly) | approx. AED 21.99 | Monthly | Remote display over network |
| Duet Air (Annual) | approx. AED 183.64 | Annual | Remote display over network, annual billing |
| Duet Pro | approx. AED 29.34 | Monthly | All features including remote desktop, privacy mode |
Pricing notes
Prices above were converted from App Store values (USD) using an approximate exchange rate of 3.67 AED/USD.
No official AED prices for the UAE were found; check your App Store / Google Play region or the Duet site for live pricing.
Your consumer rights in United Arab Emirates
Return and refund window
Under UAE Federal Law No. 15 of 2020 consumers generally have a 7-day right to return goods or services in many cases.
However, digital content already delivered or downloaded is commonly excluded, so that statutory right may not apply to Duet’s digital service.
Disclosure and e-commerce rules
UAE e‑commerce rules require clear display of return and refund policies, typically in Arabic and English for products marketed locally.
Sellers must make refund and cancellation terms available at point of sale; check the Duet purchase page or store listing for these disclosures.
Privacy and dispute resolution
Duet’s Privacy Policy includes a Right to Erasure and account deletion processes; the company has up to about 30 days to process deletion requests.
UAE consumer law expects fair and timely complaint resolution; prolonged unresponsiveness could be a breach of local consumer protection expectations.
Customer experiences
Positive feedback
- Users praise responsive human support when contacted (examples: prompt installers, helpful responses).
- Many report good value and effective functionality using phones or tablets as external displays via cable or wireless.
Negative feedback
- Frequent complaints about difficulty cancelling free trials or finding cancellation controls on website/dashboard.
- Reports that billing continued after deletion of the app and that support was slow or unresponsive in some cases.
- Some users reported service interruptions (licensing/server failures) that affected access.
Documentation checklist
Essential documents to gather
- Account email and username used to subscribe.
- Order confirmation or receipt showing subscription date and plan.
- Payment transaction ID from your bank, Apple, or Google Play.
Useful supporting evidence
- Screenshots of subscription status in the Duet account or App Store/Google Play subscriptions screen.
- Any email confirmation of cancellation or support correspondence.
- Dates and times of attempted cancellations and support requests.
Common mistakes
Uninstalling the app instead of cancelling
Uninstalling Duet does not cancel a subscription; many users expect removal to stop billing, but the subscription remains active until cancelled in the correct account/store.
Always cancel through account.duetdisplay.com, Apple subscriptions, or Google Play subscriptions as appropriate.
Cancelling in the wrong place
If you originally subscribed through Apple or Google, cancelling on the Duet website will not stop platform billing.
Confirm which platform billed you (receipt will show the seller) before attempting cancellation to avoid confusion.
Comparative recap
| Item | Web (Duet Account) | Apple App Store | Google Play Store |
|---|---|---|---|
| How to cancel | Log in at account.duetdisplay.com → Account > Profile → Manage Subscription → Cancel | Settings → Apple ID → Subscriptions → Cancel | Google Play app → Subscriptions → Duet → Cancel |
| Who manages billing | Duet (direct) | Apple | |
| Refund route | Request to Duet; limited exceptions | Request via Apple support | Request via Google Play support |
After cancelling
What to monitor
Keep the email confirmation of cancellation and check that access continues only until the end of the paid period.
Monitor your bank or card statement the next billing cycle to ensure no further charges appear.
Helpful official links
- Duet main site: https://www.duetdisplay.com/
- Duet account / cancellation: https://account.duetdisplay.com/
- Duet Privacy Policy: https://www.duetdisplay.com/privacy
Address
Company address
Duet, Inc. 801 California Street, Silicon Valley Center, Mountain View, CA 94041, United States.
Contact and legal
Use the official Duet website above for support contact forms or further legal and privacy details.
For UAE consumer protection matters consult local authorities or consumer protection portals if you cannot resolve a dispute directly with Duet.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.