Postclic unlimited subscription: promo at AED 3.83 for 48h with a mandatory first month at AED 208.25, then AED 208.25 per month without commitment
Cancel EKM
in 30 seconds only!
Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ekm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Ekm: Complete Guide
What is Ekm
Overview
Ekm is a subscription-based SaaS platform for building and managing online stores. It provides tools for site design, product and order management, and payment processing.
Who uses it
Small and medium online retailers use Ekm to host and run ecommerce shops without self-managing server infrastructure. Support and account management are part of the service.
How to cancel Ekm
Free trial (Web)
- Sign in to your Ekm Dashboard.
- Click the "End Trial" button, choose a reason, and confirm.
- After confirmation your account will be auto-signed out and the trial cancelled.
- To reinstate a cancelled trial contact Customer Support with the email used to open the account.
Paid shop (Web)
- Export products and categories using the Import/Export system before cancelling.
- Request an export of images if you need them saved; images may require a separate request.
- Call Ekm Customer Support at 0333 004 0333 (weekdays 9:00 am - 5:30 pm) to speak to the account owner and confirm cancellation by telephone.
App Store / Google Play
- There is no public documentation on cancelling Ekm via the App Store or Google Play.
- If you purchased through an app store, check your App Store / Google Play subscriptions or contact their support for store-specific cancellation and refund options.
What happens when you cancel
Access and service end
When a trial is ended via the Dashboard the account is auto-signed out and marked cancelled. For paid accounts, cancellation is confirmed with support and the shop will be closed as agreed.
Renewals and billing
Active recurring billing should stop after cancellation is confirmed. If you have prepaid time remaining, see the refund section for pro-rata details.
Data export and retention
Export your products, categories and request image exports before cancelling. After cancellation you may lose access to the Dashboard and stored data.
Will I get a refund?
General termination refund
EKM's Terms & Conditions state that if the client terminates under the relevant clause, any prepaid fees for unused days are refunded pro-rata on a daily basis.
Six-month money-back guarantee
- EKM offers a six-month money-back guarantee on certain new paid monthly plans (Standard, Advanced, Pro) if cancelled within the first six months and the user has actively worked with their Account Manager.
- Annual plans, design/build fees and extra services are excluded from the guarantee.
How to request a refund
- Contact Customer Support by phone to confirm termination and request any applicable refund.
- Provide account details and proof of payment if requested to speed processing.
Ekm plans and pricing
Pricing note
EKM publishes pricing in GBP and does not provide UAE-specific pricing in AED on its public site.
How to get UAE pricing
To determine AED equivalents, check your bank/card exchange rate at the time of the transaction or contact EKM support to request UAE-specific rate information.
| Plan | Price |
|---|---|
| Standard / Advanced / Pro (monthly) | Contact for pricing |
| Annual plans and extra services | Contact for pricing |
Your consumer rights in United Arab Emirates
EKM contract terms vs UAE law
EKM’s terms provide a pro-rata refund for unused prepaid time and a conditional six-month money-back guarantee for specific monthly plans.
There is no public EKM statement about UAE statutory cooling-off or other UAE-specific rights in the verified documentation.
How to escalate locally
- If you believe your consumer rights under UAE law apply, contact the UAE Ministry of Economy’s consumer protection services for guidance: UAE Ministry of Economy.
- Consider contacting your bank or card issuer about a dispute or chargeback if you cannot resolve a billing issue directly with EKM.
Customer experiences
Positive feedback
- Customers often praise EKM support as efficient, knowledgeable, patient and quick to help.
- Long-standing users report ease of use, good value and satisfaction over multiple years.
Negative feedback
- Some users report recent changes reduced usability, added extra steps, or removed features without clear notice.
- There are complaints about slow technical resolutions and inconsistent communication for complex or ongoing issues.
Documentation checklist
Before you cancel
- Account email and login details (used to open the account).
- Exported product and category CSV files via Import/Export.
- Requests for image export or backups, and confirmation they were processed.
After you call
- Record the date/time of the cancellation call and the support agent’s name.
- Save any confirmation emails or reference numbers provided by EKM.
Common mistakes
Failing to export data
Customers sometimes cancel before exporting products, categories or images and then lose access to their content.
Always complete and verify exports before confirming cancellation.
Mistaken refund expectations
Assuming full refunds for all charges is a frequent error - EKM’s pro-rata and six-month guarantee policies include specific exclusions.
Check terms for exclusions like annual plans, design fees, and extra services before assuming eligibility.
Comparative recap
Quick comparison
| Area | EKM | Notes |
|---|---|---|
| Cancellation (trial) | Dashboard "End Trial" button | Immediate sign-out and cancellation; trial reinstatement via support |
| Cancellation (paid) | Export then phone support confirmation | Must speak to account owner by phone (0333 004 0333) |
| Refunds | Pro-rata; conditional 6-month money-back | Exclusions apply (annual plans, design/build fees, extras) |
| UAE pricing | Not published in AED | Contact support or use card exchange rate for AED equivalent |
Key takeaways
- Export your data before cancelling and follow the phone verification process for paid accounts.
- Expect pro-rata refunds; check eligibility for the six-month guarantee if applicable.
After cancelling
Reinstatement and support
If you cancelled a trial you can contact Customer Support with the original account email to request reinstatement.
For paid accounts, contact EKM to confirm closure and any remaining refunds or actions.
Backups and next steps
- Keep backups of exported CSVs and images in secure storage.
- Consider alternative ecommerce platforms and import options before migrating.
- Visit EKM official site for support: ekm.com.
Address
Corporate address
EKM Evolution House, Caxton Road, Preston, Lancashire, PR2 9ZB, United Kingdom.
How to contact
Customer Support (phone): 0333 004 0333 (weekdays 9:00 am - 5:30 pm UK time).
For company details and contact options visit: https://www.ekm.com/.