cancellation Ekm: Complete Guide

What is Ekm

Overview

Ekm is a subscription-based SaaS platform for building and managing online stores. It provides tools for site design, product and order management, and payment processing.

Who uses it

Small and medium online retailers use Ekm to host and run ecommerce shops without self-managing server infrastructure. Support and account management are part of the service.

How to cancel Ekm

Free trial (Web)

• Sign in to your Ekm Dashboard.
• Click the "End Trial" button, choose a reason, and confirm.
• After confirmation your account will be auto-signed out and the trial cancelled.
• To reinstate a cancelled trial contact Customer Support with the email used to open the account.

Paid shop (Web)

• Export products and categories using the Import/Export system before cancelling.
• Request an export of images if you need them saved; images may require a separate request.
• Call Ekm Customer Support at 0333 004 0333 (weekdays 9:00 am - 5:30 pm) to speak to the account owner and confirm cancellation by telephone.

App Store / Google Play

• There is no public documentation on cancelling Ekm via the App Store or Google Play.
• If you purchased through an app store, check your App Store / Google Play subscriptions or contact their support for store-specific cancellation and refund options.

What happens when you cancel

Access and service end

When a trial is ended via the Dashboard the account is auto-signed out and marked cancelled. For paid accounts, cancellation is confirmed with support and the shop will be closed as agreed.

Renewals and billing

Active recurring billing should stop after cancellation is confirmed. If you have prepaid time remaining, see the refund section for pro-rata details.

Data export and retention

Export your products, categories and request image exports before cancelling. After cancellation you may lose access to the Dashboard and stored data.

Will I get a refund?

General termination refund

EKM's Terms & Conditions state that if the client terminates under the relevant clause, any prepaid fees for unused days are refunded pro-rata on a daily basis.

Six-month money-back guarantee

• EKM offers a six-month money-back guarantee on certain new paid monthly plans (Standard, Advanced, Pro) if cancelled within the first six months and the user has actively worked with their Account Manager.
• Annual plans, design/build fees and extra services are excluded from the guarantee.

How to request a refund

• Contact Customer Support by phone to confirm termination and request any applicable refund.
• Provide account details and proof of payment if requested to speed processing.

Ekm plans and pricing

Pricing note

EKM publishes pricing in GBP and does not provide UAE-specific pricing in AED on its public site.

How to get UAE pricing

To determine AED equivalents, check your bank/card exchange rate at the time of the transaction or contact EKM support to request UAE-specific rate information.

Your consumer rights in United Arab Emirates

EKM contract terms vs UAE law

EKM’s terms provide a pro-rata refund for unused prepaid time and a conditional six-month money-back guarantee for specific monthly plans.

There is no public EKM statement about UAE statutory cooling-off or other UAE-specific rights in the verified documentation.

How to escalate locally

• If you believe your consumer rights under UAE law apply, contact the UAE Ministry of Economy’s consumer protection services for guidance: UAE Ministry of Economy.
• Consider contacting your bank or card issuer about a dispute or chargeback if you cannot resolve a billing issue directly with EKM.

Customer experiences

Positive feedback

• Customers often praise EKM support as efficient, knowledgeable, patient and quick to help.
• Long-standing users report ease of use, good value and satisfaction over multiple years.

Negative feedback

• Some users report recent changes reduced usability, added extra steps, or removed features without clear notice.
• There are complaints about slow technical resolutions and inconsistent communication for complex or ongoing issues.

Documentation checklist

Before you cancel

• Account email and login details (used to open the account).
• Exported product and category CSV files via Import/Export.
• Requests for image export or backups, and confirmation they were processed.

After you call

• Record the date/time of the cancellation call and the support agent’s name.
• Save any confirmation emails or reference numbers provided by EKM.

Common mistakes

Failing to export data

Customers sometimes cancel before exporting products, categories or images and then lose access to their content.

Always complete and verify exports before confirming cancellation.

Mistaken refund expectations

Assuming full refunds for all charges is a frequent error - EKM’s pro-rata and six-month guarantee policies include specific exclusions.

Check terms for exclusions like annual plans, design fees, and extra services before assuming eligibility.

Comparative recap

Quick comparison

Key takeaways

• Export your data before cancelling and follow the phone verification process for paid accounts.
• Expect pro-rata refunds; check eligibility for the six-month guarantee if applicable.

After cancelling

Reinstatement and support

If you cancelled a trial you can contact Customer Support with the original account email to request reinstatement.

For paid accounts, contact EKM to confirm closure and any remaining refunds or actions.

Backups and next steps

• Keep backups of exported CSVs and images in secure storage.
• Consider alternative ecommerce platforms and import options before migrating.
• Visit EKM official site for support: ekm.com.

Address

Corporate address

EKM Evolution House, Caxton Road, Preston, Lancashire, PR2 9ZB, United Kingdom.

How to contact

Customer Support (phone): 0333 004 0333 (weekdays 9:00 am - 5:30 pm UK time).

For company details and contact options visit: https://www.ekm.com/.