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cancellation Enscape: Easy Method
What is Enscape
Overview
Enscape is a real-time visualization and virtual reality plugin used by architecture and design professionals to create fast renders and immersive walkthroughs directly from CAD tools such as Revit and SketchUp.
It integrates with design workflows to provide immediate visual feedback, enabling quicker design decisions and client presentations.
Primary uses
Enscape is primarily used for real-time rendering, VR presentations, and scene exploration without exporting to a separate application.
Users value the speed of rendering and the tight integration with modeling software for iterative design reviews.
How to cancel Enscape
Web subscriptions (recommended)
- Sign in to your Enscape/Chaos account at https://www.chaos.com/enscape.
- Go to your account's Subscriptions or Billing section and locate the active subscription.
- Turn off auto-renewal to cancel: annual subscriptions must disable auto-renewal at least 30 days before renewal; monthly subscriptions at least 14 days before renewal.
- Alternatively, submit a cancellation request via the Chaos Help Center "Contact Support" form and select Payments and Billing for fastest processing.
App store subscriptions and other methods
- If you subscribed through Apple App Store or Google Play, cancel directly through your Apple or Google subscription settings before the next billing cycle.
- Other methods include emailing support or sending postal notice to the provider, though online support is the fastest.
- Keep confirmation emails and screenshots of cancellation settings for your records.
What happens when you cancel
Access after cancellation
After you cancel by disabling auto-renewal, you retain full access to Enscape through the end of the paid period.
No immediate service interruption occurs; features remain active until the subscription expiry date.
Renewal and data
Auto-renewal will not occur after the current period ends once cancellation is confirmed or auto-renewal is turned off.
Project files remain your responsibility; export any necessary assets before expiry if you may lose active license access.
Will I get a refund?
General refund policy
Enscape (Chaos) states payments for subscriptions and lifetime access are non-refundable and non-proratable beyond the cancellation period, except where local law requires otherwise.
When you cancel, access continues until the end of the current billing period; refunds are not typically issued for unused time.
Exceptions and statutory rights
- If you are in the EEA, Switzerland, or the UK you generally have a 14-day statutory right of withdrawal from a new subscription (including trials) with refund, minus any value for services already used.
- App Store or Google Play refunds follow the platform rules; Enscape does not override those platform policies.
Enscape plans and pricing
Pricing summary
The table below lists annual prices published for UAE customers by Medialogic and official partners. Confirm current prices with your reseller or the Chaos sales portal before purchase.
Price table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Enscape3D Commercial Single User Fixed-Seat | AED 2,099.00 | Annual | Fixed-seat license bound to one computer |
| Enscape3D Commercial Single User Floating | AED 3,549.00 | Annual | Floating license for multiple computers |
| Enscape 3D Premium Commercial Named | AED 2,337.00 | Annual | Premium named user license |
| Enscape 3D Educational (Student) Floating License | AED 550.00 | Annual | Educational floating license for students |
| Enscape Education University License - Annual Subscription | AED 550.00 | Annual | University educational license |
| Enscape 3D Solo Commercial Named - Annual (Special) | AED 1,692.80 | Annual | Discounted price; regular was AED 2,116.00 |
| Enscape Impact Commercial Floating - Annual (Special) | AED 736.00 | Annual | Discounted floating commercial license; regular was AED 920.00 |
Your consumer rights in United Arab Emirates
Local law overview
The UAE does not provide the same 14-day automatic statutory right of withdrawal that applies in the EEA/UK/Switzerland for digital subscriptions.
Refunds and cancellations in the UAE therefore depend primarily on the provider's published terms unless UAE consumer protection law requires otherwise.
How to act in the UAE
- Check your purchase terms and the supplier's cancellation/refund clauses before subscribing.
- If you believe your consumer rights are breached, consult the UAE government consumer protection resources: UAE Consumer Protection.
- Keep receipts, invoices and correspondence in case you need to escalate a dispute locally.
Customer experiences
Positive feedback
Many UAE users report Enscape is easy to use, offers fast real-time visualization, and integrates well with Revit and SketchUp for smoother workflows.
Review platforms show a high likelihood of recommendation for the core rendering and presentation capabilities.
Negative feedback
Common criticisms include limited batch 360° rendering or animation features and occasional delays or boilerplate responses from customer support.
Users also report licensing and floating license server changes can cause disruption if not managed carefully.
Documentation checklist
Before you cancel
- Account email and login details used to purchase the subscription.
- Subscription ID, invoice number, or order confirmation.
- Payment method and proof of payment (receipt or card statement).
Proofs to include with a cancellation request
- Screenshots of the subscription page or auto-renewal setting.
- Any correspondence with support related to billing or technical issues.
- License type (fixed-seat, floating, educational) and number of seats.
Common mistakes
Missing the cancellation window
Many users attempt to cancel within the renewal window and find the option disabled. Annual subscriptions must be disabled 30 days before renewal; monthly 14 days.
Set calendar reminders well ahead of the renewal date to avoid unintentional charges.
Wrong cancellation channel
Canceling via the wrong channel (for example contacting support but failing to disable auto-renew) can delay processing.
For app-store subscriptions, attempting to cancel via the Enscape web portal will not stop Apple or Google billing; cancel through the app store account settings instead.
Comparative recap
Quick comparison
The table below highlights key cancellation, refund, and support points for quick reference.
Comparison table
| Topic | Enscape (Chaos) | Typical alternative expectations |
|---|---|---|
| Cancellation method | Disable auto-renew in account or contact support; email/postal available. | Many SaaS allow direct cancellation in account; app-store subs require platform cancellation. |
| Cancellation window | Annual: turn off 30 days before; Monthly: turn off 14 days before renewal. | Windows vary; some providers allow same-day cancellation but may not refund. |
| Refunds | No refunds except statutory EEA/UK/Swiss 14-day right or platform rules. | Some services offer prorated refunds; many do not for digital subscriptions. |
| Support experience | Mixed - fast billing via portal; some users report slow or templated responses. | Support quality varies widely across vendors and resellers. |
After cancelling
Immediate next steps
- Export or back up any assets, settings, or projects tied to the active license before the subscription ends.
- Confirm cancellation by saving the confirmation email or screenshot showing auto-renewal disabled.
Helpful links and escalation
- Enscape product page: https://www.chaos.com/enscape
- Contact support / help center (use Payments & Billing): https://www.chaos.com/contact-us
- UAE consumer protection information: UAE Consumer Protection
Address
Registered address
Chaos Software Inc.
80 Pine Street, Floor 24, New York, NY 10005, USA
How to send postal cancellations
If you choose postal cancellation, include your account details, subscription ID, signature and a clear statement requesting cancellation of auto-renewal.
Also send an email or support ticket to confirm receipt and retain delivery proof for your records.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Shamma Al Mulla
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Enscape subscription, sign in to your account at https://www.chaos.com/enscape, go to the Subscriptions section, and turn off auto-renewal at least 30 days before the renewal date for annual plans.
To cancel your Enscape subscription from the Apple App Store, go to your Apple subscription settings and cancel directly there before the next billing cycle.
After you cancel your subscription by disabling auto-renewal, you will retain full access to Enscape until the end of the current billing period.
Enscape generally does not issue refunds for unused time after cancellation, except for statutory rights in the EEA, UK, or Switzerland. You may have a 14-day right of withdrawal.
Yes, you can cancel your Enscape subscription by sending a written request via email or registered postal mail. Be sure to include your account details and keep proof of your cancellation.